Customer Reviews for Pauls Market
(U-Haul Neighborhood Dealer)

246 reviews

412 E Empire St   San Jose, CA 95112

(408) 292-0101

Location Hours

  • Mon-Sun: 10 am - 9 pm

Services at this Location:

Contact Us

(408) 292-0101

412 E Empire St
San Jose, CA 95112

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Miriam M. 
Rating:
4.0

Approval took a while otherwise truck was in good condition.

Amit Kumar M. 
Rating:
3.0

UHaul van was fairly clean but smelled strongly like manure. Location was easy to find but extremely limited street parking only. UHaul website was not working and wouldn't let me actually pick up my rental van despite me having enabled location services, which is where the website kept getting stuck. Thankfully I was able to contact the renter and he worked through it with me. Drop off was simple.

W G. 
Rating:
1.0

Arriving there they had 2 uhual trucks & they only would give us the one that was recently used & in which the uhual truck was clearly not cleaned nor sanitized. It had the strongest odor smell of fish or something (it was just not a pleasant smell) and the back of the truck had dirt and wet areas everywhere. When asked to change trucks they refused & only gave the option of giving us a broom to clean up a mess that wasn't even made by us. A mess that was made by the previous person who used that truck & they were willing to give it to us. Even though there was another truck available to use. They refuse to help us and only gave the option of canceling our transaction. & When asked to speak to a supervisor or manager the man on the phone said he was but then changed his mind & said there were no manager available at all. The customer service was poorly and did not reflect other pervious uhual experience I had.

Yael J. 
Rating:
1.0

When I arrived to pick up my “24/7 mobile pickup”rental at the scheduled time I was unable to pickup the vehicle because “hand delivery was required” and was notified that I would have to wait for 2 hours past my scheduled pick up when the store front opened. I waited for customer service to take my call for 20 minutes and was transferred to 4 individuals before someone was able to help me. The whole ordeal delayed my move by well over an hour and greatly increased my movers fees.

Connor K. 
Rating:
3.0

by accepting mastercard

Laura P. 
Rating:
5.0

All perfect

Manuel H. 
Rating:
4.0

Customer did not leave a comment.

FELIPEDEJESUS S. 
Rating:
5.0

Gentleman who helped us was extremely nice and made the process simple. Would definitely recommend this location.

COURTNEY S. 
Rating:
4.0

Customer did not leave a comment.

Arthur C. 
Rating:
3.0

assigned truck was blocked by another uhaul van. Instructions were not clear on how to get a key. Mobile app is very rough and verification does not happen as quick as stated. would be nice if you could pre verify as to not delay pickup. Good idea for a service but better execution is needed to make it a pleasant user experience. Oh and the entrance to the parking lot was very tight with car parked right to the edge of the driveway. I wouldn't be surprised if there were a lot of minor accidents there since most renters are inexperienced with large vehicles.

Jesse C. 
Rating:
5.0

I was sketched out at first due to the location and where the vehicles were parked, but the staff member who gave me the keys was very nice and straightforward. I definitely appreciated his help.

McKevin R. 
Rating:
5.0

Customer did not leave a comment.

Romero G. 
Rating:
5.0

Nice people on time thank you

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

Hanson L. 
Rating:
1.0

The van was dirty I did not drive more than 11 1/2 miles and I'm being charged double of what I was quoted

Aaron S. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

The parking area is not well maintained and the entrance to the lot is too narrow.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

LEIGH S. 
Rating:
5.0

Customer did not leave a comment.

Alejandro P. 
Rating:
3.0

The uhaul truck I rented was very dirty. Not well maintained.

PARTHJAYESHKUMAR M. 
Rating:
1.0

The location was really horrible. There was little to no parking available for the car that we came in. If there was, it was only at a yellow zone aka freight unloading zone. And the store clerk just told us to park in the yellow zone. My friend quickly denied this because we knew his car would get towed. The area was dirty, smelled, and there was dog feces everywhere. We then told him that we parked in the area behind his store where the Uhaul vans were located. And he kept saying yes AND no to our request to park there. We were so confused. The process to just getting my key for the van was confusing. I had to speak to a man on the phone who was asking me to reiterate information that I already filled out online in a loud, busy intersectional liquor store. The location behind the liquor store was a broken down home where a family was fixing their cars. This family would not move their own cars to allow us to back out at all. It took us just 10mins alone trying to back out the UHaul van. My friend told me that the owners are supposed to take photos or ask me to take photos of the van's condition prior to using it. There was no inspection, or any formal process down. It all seemed so shady and under the table. I really would NOT recommend this location to anyone.

Asgar M. 
Rating:
5.0

Customer did not leave a comment.

Panakkal H. 
Rating:
2.0

Well i called only to explain where i left truck and key. Owner of store wouldnt really indulge a listening ear, so i could explain all details, also kept cutting me off. Also got a bit upset. However he did apologize, i also inturn apologized for hanging up. Afterwards he had someone come meet with me. To get equipment

KLARA B. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel A. 
Rating:
5.0

The man behind the counter at Paul's Market was probably one of the most pleasant people I've ever met. And, I do not mean just in the circumstances of ordering a U Haul - I mean in general. I was moving for the first time, and using U Haul for the very first time. This man spoke so kindly to me, never was frustrated, even though we had miscommunications through the COVID masks. I had a wonderful experience picking up my U Haul and dropping it off here. Please know - these experiences matter. And, today I was glad that in this small, yet big way, I had one less stress during my move in day because of this man.

Layla F. 
Rating:
5.0

I love the owner of the store great guy and very great experience

Julie L. 
Rating:
5.0

They were friendly and quick!

Simone A. 
Rating:
5.0

An odd location for a Uhaul Pick up, but the service was great. He helped me get a Uhaul last minute and everything went smoothly. Thank you!

Lily C. 
Rating:
5.0

Customer did not leave a comment.

Mandeep C. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

The whole process for getting a uhaul was really simple. You can put in a reservation online and once you get there, you go through a few things with the associate like license and emergency contact. You get the keys and before you take off, you do a walk through of the vehicle. You can upload photos of any previous damages made on the car so you don't get put at fault for them and confirm the miles of the vehicle. Once that's all done you're all set. Singh was amazing. He had a great personality and was incredibly friendly. I would definitely recommend the location I went to based off the customer service I received.

Cristina Y. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

The best service I received from U Haul. Friendly, professional, and helpful. He is a caring and loving person. Wish the world would have more people like him. Gloria Johnson

GLORIA J. 
Rating:
5.0

Customer did not leave a comment.

Zoey H. 
Rating:
5.0

Customer did not leave a comment.

Zoey H. 
Rating:
5.0

Customer did not leave a comment.

Zoey H. 
Rating:
1.0

I have three separate charges from this uhaul spot. Also previous renter was late by 30 min and owner still Started out time at 2:30 rather than 3.

MIGUEL C. 
Rating:
3.0

tight parking space hard to back out

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Jaisil M. 
Rating:
1.0

7:30am pick up arrived at 7:20 , workers didn't provide accurate code had to come back at 10am and delay move

Sabelle D. 
Rating:
4.0

Include mandatory insurance in the price, not thrilled with having my budget altered at the last minute.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
1.0

Check-in process needs to be simplified or allowed to be done beforehand (if this can be done then make it apparent).

MATTHEW H. 
Rating:
4.0

Customer did not leave a comment.

Arlando B. 
Rating:
5.0

Customer did not leave a comment.

Krista M. 
Rating:
1.0

I have several issues with my experience that I feel were not only dissatisfactory but also threatened my life. 1. The passenger end of the truck was not clean, primarily because of the dirt that permeates the entire lot where trucks are located. There was an errant bag in the back as well. when I came in. 2. I was not provided the two dollies that I needed for a successful move which made the moving process take longer and caused undue stress and increased fatigue. 3. When we drove for 10 minutes on the road, we had a message alert us to an issue with the air in the tire. When going to a gas station to fill it, the cap on the front right tire was missing. When trying to refill the dashboard said, "Service needed, monitor system" which we didn't know what it meant but were limited on time, so we powered through thinking we had addressed the tire issue and it could be checked later. After loading and heading back on the road, the truck in frequent intervals began to shake violently because of the location, we tried to just get to the location and get off the road as soon as possible. This limited our ability as well to fill the tank as we were supposed to. 4. When trying to deliver the truck and keys, the lock box was locked and no one had the code. We called uhaul and they did not have the code, When using the check-in and the check-out in the app, no code was provided. The proprietor called at 11ish pm to ask when we would deliver the keys and the truck and then were told to not worry about it and to "take our time." I was told as well by the operator on the phone when I tried to deliver the keys that i should just deliver when they opened because there was no box to leave the key. At 10ish am, I received a frantic call that somehow "20 people were waiting for the truck" and that it was urgently necessarily that I come as soon as possible to deliver the keys. I mentioned the earlier conversation about no rush and that this could have been alleviated if I had a code and could deliver the keys the previous evening. No acknowledge that their process is inefficient and the true cause of this problem.

Aaron J. 
Rating:
3.0

The Truck I rented was not available. I drove half hour to get to that location and they did not tell me before. I had no chance at 4PM at night to find another truck. They gave me a van that was not clean. I had to hand load my cargo because I could not use a forklift. When I returned the van they said sorry. This increase my labor cost and material cost because I had to leave two pallet at the airport. I have rented there many times before but not again.

Robert F. 
Rating:
5.0

Singh made sure I got what I needed for my move, and the pickup and drop off process was super easy. THANK YOU, Singh! :)

Kimberly M. 
Rating:
2.0

Customer did not leave a comment.

ERAN P. 
Rating:
5.0

Customer did not leave a comment.

NGUYEN P. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
4.0

Nothing. Service was great, van was clean and no real issues,

STEPHEN G. 
Rating:
5.0

Great customer service

Marcia R. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn P. 
Rating:
5.0

This was my first time renting out a Uhaul to purchase some furniture. Store owner was super friendly and helpful with the process of renting out the truck and returning it. Highly recommend!!

Alex C. 
Rating:
5.0

it was dirty when i got it on the inside, but i only needed it for a few hours. the cleanliness was fair enough, and im glad i wasnt charged and required to clean it due to the previous customer. paul is fantastic

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Reyna Valeria V. 
Rating:
5.0

Pauls Market is a fantastic place to pick your truck up. The owner is a wonderful person and the trucks are well taken care of.

Albert L. 
Rating:
3.0

Customer did not leave a comment.

kin T. 
Rating:
4.0

Provider was great to talk to and very accommodating but gave wrong information regarding the ability to drop off the trailer at the nearest UHaul to my moving location..

John B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Have more dollies I need it one they didn't have it. I still like the location and customer service

ANGELICA M. 
Rating:
3.0

While I was driving the van when hitting any type of bump it would move all over the place I believe the front shocks at least need to be replaced.

Mark D. 
Rating:
5.0

Keep it like it is , the attention and helpful of the manager was outstanding, a great person , respectful, kind , very nice , he answered all my questions and help me go through the whole process nice and easy .THANK YOU

Moises M. 
Rating:
5.0

Customer did not leave a comment.

Mehmet Y. 
Rating:
5.0

More uhauls for better choices and surface was muddy but that's fine

Mahadevan S. 
Rating:
5.0

Customer did not leave a comment.

Desera V. 
Rating:
5.0

Thank you

Justin L. 
Rating:
2.0

No one was available to remove the trailer, the yard is so small it was difficult to put the trailer in the available space. it is a close convenient location for me to drop off.

Donald S. 
Rating:
4.0

Did not get an explanation of the $10.00 CDW charge. but good overall

Alan L. 
Rating:
5.0

Everything was very good, service was excellent, timely and the shopkeeper was very helpful in parking our car as well as completion of paperwork.

Abhishek N. 
Rating:
5.0

Customer did not leave a comment.

TEJAS T. 
Rating:
3.0

Make sure the vans and trucks are clean inside and out and also its very expensive i have to pay $300 for 4days and i could of got a rental car for2weeks for that price.

Sheila Annette F. 
Rating:
5.0

The clerk at Paul's market was AWSOME ! he was friendly , helpful ,funny , nice , Great experience at this pick up location ,5 Stars on customer service .

Eugene S. 
Rating:
4.0

It was my first visit to Pauls Market, I was very impressed with his services, he was very accommodating and very pleasant to deal with. Many thanks!

Jeanguy L. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

A+ 10/10

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The gentleman that helped me was outstanding, and went above and beyond to make sure the trailer washooked up correctly! thank you.

Richard W. 
Rating:
3.0

Customer did not leave a comment.

Tyler T. 
Rating:
5.0

Owners are very nice and explain everything. It was my first time and great experience!

Samuel R. 
Rating:
5.0

Great customer service

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Tam N. 
Rating:
5.0

Excellent service, the owner was so helpful and professional. Definitely will recommend this location

eran A. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Only suggestion I would make would be to maybe give the option for the renter to register themselves/license before arriving at the actual site so that you can cut down a little bit how long it takes you from the time you arrive to pick up the vehicle to when you can actually drive off the lot. Otherwise great experience and efficient process, just a little annoying that I plan to pick my vehicle up at 10am and it takes me almost 30 minutes to leave, even having gone through this all before and being familiar. Or perhaps just suggest that renters show up 20-30 min early/ are prepared to allow that amount of time would be a helpful alternative as well.

Janelle W. 
Rating:
1.0

Improve the pick up process and the guy who gives the keys. It was such a long and disastrous process. Returning was terrible too. I gave back the keys and realize that the app requested to put in the odometer. I went back to the guy and asked for the keys for a quick 1 minute just to switch the truck on to check the odometer and he refused and said to call U Haul which will take a long process and I was in a rush. Terrible terrible experience, never booking from U Haul again

Francisco S. 
Rating:
4.0

The proprietor was very, very helpful and kind. The truck had very low gas and was quite dirty. But the former prompted me to overlook the latter.

Steven S. 
Rating:
2.0

The agent that rented the u-truck was courteous and professional however the truck wasn't at His Highest standards. I haven't received an itemized receipt for the charges and don't know if I'm owed something.

edward C. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

EFREN A. 
Rating:
5.0

Super easy to pick up and drop off here! Super nice guys

Michael S. 
Rating:
5.0

Customer did not leave a comment.

antonio D. 
Rating:
5.0

Customer did not leave a comment.

Edith M. 
Rating:
5.0

Customer did not leave a comment.

Sara Sue B. 
Rating:
1.0

Customer did not leave a comment.

Charlyn M. 
Rating:
5.0

This was the best place I've visited for any type business for a while. Owner/manager was very nice and explained things very well.

Adam Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Bonnie Marie C. 
No reviews have been submitted for this location.

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