Customer Reviews for Payday Loan Mart
(U-Haul Neighborhood Dealer)

Rating:

2.0

Please give a contact number for the store to contact after hours. U haul customer service is not convenient 😒

Rating:

5.0

Very nice place and good people

Rating:

3.0

No parking and could only hold 3 trucks, small lot.

Rating:

2.0

Won't rent from this location again -- agent was not pleasant to deal with, and he refused to be in a picture with the vehicle proving he inspected it with me. Upon return he tried to charge me for not returning truck with same amount of gas as when I picked it up. I used about a quarter tank and filled it back to original amount, which cost me $35.76. He wanted to charge me $28 for a needles width he said I didn't fill yo, but I filled to what was indicated on the contract. Picking up truck at a Payday Loan store should have been a warning.

Rating:

3.0

The person who is in the counter the time I took the uhaul truck have a quite intimidating attitude, being a first time to use uhaul, ofcourse I have no idea to the questions he is asking and it seems that he has no patience to explain what should be done.

Rating:

5.0

Good

Rating:

5.0

Will recommend the service to others. Happy

Rating:

3.0

UHaul reassigned my pickup to a location different than where I had initially booked at. The new place wasn't open at the promised time of pickup either and I had to wait several minutes before I got the truck. The truck overall was clean and well kept.

Rating:

1.0

You shouldn't have to pay more than twice the amount quoted up front. I paid $185 for a $87 bill. Also, a 15 foot truck should always have a second step because I fell, thinking it was there.

Rating:

5.0

Worker came and helped me back truck out into the street as it had been awkwardly parked during the night. Didn’t even have to ask, he just offered! Amazing!

Rating:

5.0

Longer service hours would be nice; otherwise, location was fine to pick up from.

Rating:

1.0

I ordered the furniture dolly rental online, but end up it was not available, and no one informed me before the pick up. And the company charged me extra $20 for “service” when I’d returned online and uploaded the photo, still told me I didn’t do the online return. After this experience I found how horrible this company is, definitely tell everyone not to use Uhaul.

Rating:

2.0

Changed my pickup time without notifying me, while keeping the same drop-off time. When calling to change the drop-off time to give myself the same amount of time with the truck that I had originally booked, acted annoyed that I had not notified them sooner even though they changed my pickup time in the first place and I called immediately after I was sent a notification for this. Dirty truck. Had to thoroughly sweep the back before using. Food items in door handle (a few chips and other garbage).

Rating:

1.0

They called me the night before to ask if I could pick the truck up at 10am instead of 9am and I told them I needed it at 9am. The worker just said ok and didn’t give any additional instructions about online checkin and didn’t tell me that no one would be at the location until 10. The online check in did not work and we waited an hour for him to arrive. We rented the truck for 6 hours and the worker tried to cut it down to 5 hours even though we couldn’t pick it up a jour after we requested. Would not go with this location again. Very unprofessional.

Rating:

5.0

You guys are very good in your service

Rating:

3.0

The brakes were not working properly, rear view mirror was not adjustable and was so dangerous I almost crashed

Rating:

4.0

El día de la recogida del equipo encontré el camión con mucha nieve encima y la puerta trasera estaba atascada por el hielo. Me demore más de una hora tratando de abrirla para cargar las cosas.

Rating:

3.0

I did the pre-sign in to allegedly "save time" checking in and I had to re-do everything again in person, so that was annoying. When I asked the clerk questions, he didn't understand, or just ignored me and didn't respond. I also don't like that you charge me in miles when Canada is the metric system.

Rating:

5.0

Everything was perfect

Rating:

3.0

Have your staff member educate what they are doing in instead of just standing there silently.

Rating:

5.0

Mike is very helpful and friendly at the desk. Great service very fair rates!

Rating:

1.0

Don’t blame past damage on people returning the truck then say we won’t get deposit back. Act like we are in trouble and you’re helping us out.

Rating:

3.0

This was not the li location I had plan to drop off. This was alternative to the site uhaul wanted me to go to which you wanted me to drive 30min away from my preferred drop off which I had already arranged fotlr

Rating:

5.0

Customer service in this store is the best