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Wayne S
Customer Reviews for Payette Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
quick and easy return very friendly
Ilda KVery friendly and helpful Thank you
Richard MAll good
ROGER OThey were friendly and professional and all went well. I intend to use them again.
ROGER OThe customer service for the location was okay. Overall, we are unhappy with U-haul. Your use of 3rd party vendors causes inconsistency and inconvenience for customers. Our reservation was messed up, which resulted in us paying for over half a tank of gas for a leg of a trip we didn't need and nobody could help us because it was across different markets. Our next move, we will look into Penske.
PETER BAll good
ROGER OTrailers were parked in the middle of the area to drive through. Again, the site was closed, and returning by app was not fun. I’m not even sure it was effective as my phone never actually showed me my return pictures had downloaded. Still, it was a convenient location for me
JOSEPH SReal friendly and helpful and all around great guy thank you
JUSTIN MVery fast and efficient
WILLIAM RGreat customer service and very nice people. Will rent from here in the future as needed. Very pleased .
DIANNE KThe people at the location I rented the utility trailer from were very helpful and professional. They hooked the trailer up to my truck when I picked it up and made it super easy for me to drop it off even though there business was closed at the time I dropped it off. Thank you!
TROY TDidn’t deal with anyone at drop off. Left keys in drop box
Tiffany TExtremely friendly and polite. Especially after the past experience created by U Haul during the pick up.
TERRY MThe gentleman who helped me was polite, and very helpful. Thank you!
Linda LEverything went smoothly.
Shannan MNothing, service & staff were excellent, very nice and helpful, went the extra mile ❤️
LAURI HEverything went smoothly smoothly!
Shannan MThanks for an easy drop off!
BRADLEY DN/A
Jennifer SVehicle worked well with one exception. When you fill the gas tank there is a leak somewhere in the line from the downspout to the tank. It cost money in lost gas and needs immediate repair. Have photos and video. No leak noticed from the gas tank.
Hugh SWiper blades needed replaced. Truck not very clean.
Mark LGreat customer service and went out of their way to help.
Bradley DAs always great equipment , easy to use!!!!
shawn pPayette tire is the best!!! Super easy rental and return
TERESA MThe owners/staff at Payette Tire were great, even though I was guaranteed a appliance dolly and there was not one with the truck, they found one near by and was willing to go get it, it was located in the same town which I was loading a storage unit and I just picked it up.
Rhonda TVery hospitable. Very customer friendly. Highly recommend.
Richard LThe store was fine and the owner of the store was great and went out of his way to help us. Our problem was with U-Haul. As a matter of fact I’ll be hard pressed to ever use Uhaul again.
WILLIAM SI think the customer should do his/her due diligence. Make sure the equipment you're renting fits or fulfills your needs. It will save you the grief of getting home and realizing "this isn't going to work." Shawn and Nancy were very helpful when I didn't take my own advice. Location was easy to find, easy to return the rented equipment. Just a pleasant experience
Eddie RThis is the first and only time I’ve used this site and had no issues.
Mikel GThe equipment I rented wasn’t in the back of the truck. Luckily there were employees there (they were kind and helpful) and they grabbed it for me, but if I had picked up the truck any earlier, I wouldn’t have been able to grab my equipment.
Jessica LWe liked it better when we picked up the truck with a full tank of gas and returned it with a full tank of gas. It’s hard to judge it correctly when traveling. We picked it up with 1/4 tank and returned it with over 1/2 tank.
GEORGE SIt was never explained about a set mileage that we were allowed before having to pay extra miles. Uhaul changed my pick up location forcing me to drive farther than expected. Very disappointed!!
mark oThe owner of the U-Haul shop tried to charge for an extra day. The U-Haul was due back at 2:57pm. He said it was due back at 2. I corrected him and he got angry. I went out side to get my son to witness the interaction. The owner admitted he was wrong and proceeded to tell me to shut up. Told me to never come in again. My son said just give us a receipt, to which the owner demanded my son leave his property, that he was trespassing and he was going to call the cops. My son left the premise. I with all of my colleagues, friends, and family will never use U-Haul again as long as the mean ill-tempered man is connected to U-Haul.
BRENDA HThe truck had a leak in the roof, soaking some of my furniture. The mobile app is almost useless, took 45 minutes to get the truck checked out and after an hour of trying to get it checked back in I had to give up and your 800 number for assistance. I will not be using Uhaul for my next rental.
Michael BSafety should be your number one priority!
Jurgen SVery quick and professional. Makes it easy to pick up and drop off. Assists with connecting of trailer. Very friendly!
Chad RGreat Service with a smile!
Douglas RAlways nice to have a trailer available!
shawn pSuper helpful and friendly. Great experience.
JACQUTTA BDont give the the vehicles to the customer with 1/4 tank of fuel in it.
ROCKLAND TNice, easy, friendly experience
JAMES AThe owner happened to come in that Sunday morning and quickly helped fix the problem of the blankets not being set aside. Greatly improved my experience.
Jose AVer nice!
TERRI ENothing
Sherman BUnlimited miles for the rental time allotted.
Wendy OPersonnel were friendly and inviting. They made sure everything was ready to roll for the move.
Kent BEveryone I spoke with at this location was very courteous and helpful. A great experience.
Christine PThe drop off location staff was amazing!!!!
Jessica PVery helpful, friendly, customer service was great
Kolet WClosed on Saturdays. Self return worked fine on 3rd attempt. Mostly my fault, not yours.
Wayne MEverything went smoothly! Would rent from this location every time.
Shannan MVery easy to pick up the vehicle, easy access and safe location. I needed some help to check out the vehicle as my cell phone data was not working well; the phone representative was very helpful in taking care of it over a phone call.
Shawn SVery nice and helpful people
James MI was late to pick up the trailer. Payette tire called to see if I was still coming to pick up. They had an employee stay after hours and help us. I was impressed!!
Kurt BWindows had bugs all over. I had to drive 100 miles before I found a truck stop that had a long handle squeegee. Other than this the staff was very helpful
Michael DCall me
DANA S