Customer Reviews for Payette Tire
(U-Haul Neighborhood Dealer)

282 reviews

605 S Main St   Payette, ID 83661

(208) 642-9349

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    10 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/27/2022 - 5/29/2022: Closed

Services at this Location:

Contact Us

(208) 642-9349

605 S Main St
Payette, ID 83661

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    10 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/27/2022 - 5/29/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

We liked it better when we picked up the truck with a full tank of gas and returned it with a full tank of gas. It's hard to judge it correctly when traveling. We picked it up with 1/4 tank and returned it with over 1/2 tank.

GEORGE S. 
Rating:
4.0

Customer did not leave a comment.

Shannon A. 
Rating:
5.0

It was never explained about a set mileage that we were allowed before having to pay extra miles. Uhaul changed my pick up location forcing me to drive farther than expected. Very disappointed!!

mark O. 
Rating:
1.0

The owner of the U-Haul shop tried to charge for an extra day. The U-Haul was due back at 2:57pm. He said it was due back at 2. I corrected him and he got angry. I went out side to get my son to witness the interaction. The owner admitted he was wrong and proceeded to tell me to shut up. Told me to never come in again. My son said just give us a receipt, to which the owner demanded my son leave his property, that he was trespassing and he was going to call the cops. My son left the premise. I with all of my colleagues, friends, and family will never use U-Haul again as long as the mean ill-tempered man is connected to U-Haul.

BRENDA H. 
Rating:
2.0

The truck had a leak in the roof, soaking some of my furniture. The mobile app is almost useless, took 45 minutes to get the truck checked out and after an hour of trying to get it checked back in I had to give up and your 800 number for assistance. I will not be using Uhaul for my next rental.

Michael B. 
Rating:
2.0

Safety should be your number one priority!

Jurgen S. 
Rating:
5.0

Very quick and professional. Makes it easy to pick up and drop off. Assists with connecting of trailer. Very friendly!

Chad R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Great Service with a smile!

Douglas R. 
Rating:
5.0

Always nice to have a trailer available!

shawn P. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Super helpful and friendly. Great experience.

JACQUTTA B. 
Rating:
3.0

Dont give the the vehicles to the customer with 1/4 tank of fuel in it.

ROCKLAND T. 
Rating:
5.0

Nice, easy, friendly experience

JAMES A. 
Rating:
5.0

The owner happened to come in that Sunday morning and quickly helped fix the problem of the blankets not being set aside. Greatly improved my experience.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

JORDAN D. 
Rating:
5.0

Ver nice!

TERRI E. 
Rating:
3.0

Nothing

Sherman B. 
Rating:
4.0

Unlimited miles for the rental time allotted.

Wendy O. 
Rating:
3.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Sharon G. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Shannan M. 
Rating:
5.0

Personnel were friendly and inviting. They made sure everything was ready to roll for the move.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Everyone I spoke with at this location was very courteous and helpful. A great experience.

Christine P. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

The drop off location staff was amazing!!!!

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Very helpful, friendly, customer service was great

Kolet W. 
Rating:
5.0

Customer did not leave a comment.

Amethyst J. 
Rating:
5.0

Customer did not leave a comment.

JAMES MAX G. 
Rating:
5.0

Customer did not leave a comment.

Shannan M. 
Rating:
5.0

Customer did not leave a comment.

Shannan M. 
Rating:
3.0

Closed on Saturdays. Self return worked fine on 3rd attempt. Mostly my fault, not yours.

Wayne M. 
Rating:
5.0

Everything went smoothly! Would rent from this location every time.

Shannan M. 
Rating:
5.0

Very easy to pick up the vehicle, easy access and safe location. I needed some help to check out the vehicle as my cell phone data was not working well; the phone representative was very helpful in taking care of it over a phone call.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Very nice and helpful people

James M. 
Rating:
5.0

I was late to pick up the trailer. Payette tire called to see if I was still coming to pick up. They had an employee stay after hours and help us. I was impressed!!

Kurt B. 
Rating:
3.0

Windows had bugs all over. I had to drive 100 miles before I found a truck stop that had a long handle squeegee. Other than this the staff was very helpful

Michael D. 
Rating:
3.0

Call me

DANA S. 
Rating:
1.0

I was very satisfied with your equipment. I was not satisfied with Payette Tire. I needed to adjust my hitch to handle the 5 x 9 rental. Payette Tire personel were to busy to assist. I could have made adjustments myself, but did not have the hardware to accomplish and they would not let me use their tools to accomplish. They sent me down the road to auto repair facility to accomplish. That facility made adjustments at no cost and could not believe Payette Tire took their attitude.

david P. 
Rating:
5.0

They were very helpful and friendly. They got me the rental ahead of schedule with short notice from me. I was happy with their professionalism.

ROBERT S. 
Rating:
5.0

He was very friendly and took his time to assist me

Richard E. 
Rating:
5.0

Easy trip to Pocatello, id. Truck was great is to drive.

shawn P. 
Rating:
5.0

No improvement suggested. Shawn and his staff were great to deal with. I had done everything on-line, and they got me in and out very quickly.

Michael C. 
Rating:
5.0

They were very good to deal with. Would go there again.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Taylor R. 
Rating:
4.0

Customer did not leave a comment.

Kelson M. 
Rating:
3.0

no dolly in the truck as requested and lok box was broken had to call for assistance. truck had check engine light in part way into trip.

Ed R. 
Rating:
5.0

This is by far the "BEST" UHAUL dealership bar none! Thank You, John D. & Family.

John D. 
Rating:
4.0

My only complaint was I paid for a dolly and did not get one.

AnnMarie K. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Always Excellent Customer Service!!!!!

John D. 
Rating:
4.0

This location was fine, although we reserved to pick up in Donnelly where we live well in advance, Uhaul failed to have a truck there for us so we had to drive all the way to payette which is over 2 hours away from us. This was very inconvenient and very frustratingly, especially finding out only days prior to our departure. They did compensate us a teensy bit but not nearly enough for what we had to do. They didn't even offer to bring one to us, just that we had to go pick one up somewhere else. It was added stress we didn't need!

Andrew S. 
Rating:
5.0

Excellent Customer Service! Thank You.

John D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Carla P. 
Rating:
5.0

The young woman working was a delight

Kara E. 
Rating:
5.0

Equipment great. Customer service awesome. We have used your service a few times and have been totally satisfied. We will come to you when ever we need your service and recommend you to everyone.

Craig P. 
Rating:
3.0

The drop off procedure is difficult at best. The website the drop off directions prompts you to is terrible. It fails to log you in and very hard to navigate. The customer service number was tried but the u haul representative was incompetent and of no help repeatedly referring me back to the website that was not functioning.

Robert G. 
Rating:
4.0

Maybe more parking

Jacuelyn M. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
3.0

I had a very poor check out process when I scheduled over the phone they said it would be ready at a different location and it wasn't after being on hold for about 30 min I got through to someone who switched it to Payette. I wasn't very impressed with the initial contact. The return went very smoothly.

Hans D. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

DJ M. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Much better experience dropping off as picking up.

Sheila C. 
Rating:
3.0

When I arrived no one was around to help or talk to me, I ended up waiting a long time to get the truck.

Jamie C. 
Rating:
5.0

Again great truck, easy rental process.Thanks again

SHAWN P. 
Rating:
5.0

They went over and above to help my 78 year old husband.

Stephanie W. 
Rating:
5.0

I had a one-way trailer rental. There are now 2 Uhaul locations in Payette. The rrental location in Eugene picked the wrong drop off location. On Labor Day, I dropped the trailer at Payette Tire, the location I was familiar with. This was a day earlier than required. They were closed so I took a picture of the trailer parked on their lot. I heard nothing so I assumed all was well. Two weeks later, on the 16th I got a call from the Payette Police Department that Uhaul had reported the trailer missing. I drove to Payette Tire and showed the lady there the picture of the trailer which was still on their lot although it had been moved from where I parked it. She was very apologetic, closed the rental, and called the Payette Police Department to inform them that the trailer was on their lot. Uhaul could have called me instead of the police to clear this matter up. Especially since Uhaul waited two weeks to follow up. Needless to say, I will not rent from Uhaul again.

cliff K. 
Rating:
5.0

I was initially disappointed. I wanted a 15 ft truck because I was making several short trips to 2 different places and needed maneuverability. But I resigned myself to a 20 ft. When I went to pick up the truck from the initial location (Stateline Sheds), I was told the Area Field Manager had changed the reservation to a JH without consulting/notifying me. A JH would absolutely not work in my situation. So, I, not the dealer got on the phone with Boise Traffic and found that Payette Tire had a TT. I had worked a lot with Shaun at Payette Tire when I was a dealer so I was satisfied. But I would have to rate the coordination prior to pick up a D minus.

Roger H. 
Rating:
5.0

The check-in process was fast and easy. Very friendly service.

CATHLEEN R. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
3.0

had ordered a 26' truck, had people to help fill truck, had arrangement with local dump for free disposal of truck contents. got there it was 20' truck noway the stuff was going to fit. had to tell helpers it was a no go and lost the chance to dump for free. 3 days later got the 26' truck ended up getting 2 teenage kids to help load who I had to pay, took the truck to the dump and had to pay $63 to dump contents. so this whole fiasco was a pain in the neck and cost me a lot ;more money

SHERYLL G. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
5.0

Payette uhaul people were awesome

danel T. 
Rating:
5.0

The man who helped me and my wife had OUTSTANDING customer service. Extremely efficient, kind, timely, knew exactly what he was doing----we were in and out of there in about 10 minutes. U-HAUL should consider having this guy train other employees on the way he does business. We both were totally impressed by his professionalism, courtesy, and thoroughness. Sorry didn't catch his name but hope you can figure out who he is because you should truly give him Kudos and think about using him for a training video or something! I am not joking. He's that good.

Michael P. 
Rating:
5.0

Excellent SERVICE! Thank You!

John D. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

great service

Doug F. 
Rating:
5.0

The employees at Payette Tire are super friendly. Even though I had issues with my Uhaul equipment, they were quick to find a solution and honor it. This is actually the best Uhaul experience I've ever had. In the future we will definitely be using this location!

Richard H. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

I first went to Mountain West Building Supply 2449 W Hwy 52 Emmett, ID 83617 to get a car carrier, bit the wiring was bad and lights would not work. I was sent to Payette Tire where we were shown which trailer we would be using. The trailer they tried to give us was missing a block on the axel and the whole axel was loose and ready to fall off! The guy there said they checked it before but did not notice! It is obvious they do not check their equipment very well at all.

Troy M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
2.0

end of a long trip. glad it's over. uhaul could encourage and train employees and private owners on customer service. gas would be beneficial if FULL. seems the owners benefit on overage and leaving for a trip and having to get gas is unfortunate. Also, getting the gas to the exact place when alone is an unfortunate experience as well. for 1/8 of a tank i was told 'it's 45$ if i have to drive all the way down there to fill up' . well, i went and filled up.

Lynita N. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

VLery nice folks

Ernest A. 
Rating:
5.0

Customer did not leave a comment.

jana A. 
Rating:
5.0

Customer did not leave a comment.

DON G. 
Rating:
5.0

Customer did not leave a comment.

Sue G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Penny O. 
Rating:
3.0

Customer did not leave a comment.

MICHEAL ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

kirby H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top