Customer Reviews for Payette Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Payette Tire

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Craig P. on

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Craig P. on

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Hans D. on

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I had a very poor check out process when I scheduled over the phone they said it would be ready at a different location and it wasn't after being on hold for about 30 min I got through to someone who switched it to Payette. I wasn't very impressed with the initial contact. The return went very smoothly.

Barbara S. on

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DJ M. on

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Barbara S. on

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Sheila C. on

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Much better experience dropping off as picking up.

Jamie C. on

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When I arrived no one was around to help or talk to me, I ended up waiting a long time to get the truck.

SHAWN P. on

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Again great truck, easy rental process.Thanks again

Stephanie W. on

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They went over and above to help my 78 year old husband.

cliff K. on

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I had a one-way trailer rental. There are now 2 Uhaul locations in Payette. The rrental location in Eugene picked the wrong drop off location. On Labor Day, I dropped the trailer at Payette Tire, the location I was familiar with. This was a day earlier than required. They were closed so I took a picture of the trailer parked on their lot. I heard nothing so I assumed all was well. Two weeks later, on the 16th I got a call from the Payette Police Department that Uhaul had reported the trailer missing. I drove to Payette Tire and showed the lady there the picture of the trailer which was still on their lot although it had been moved from where I parked it. She was very apologetic, closed the rental, and called the Payette Police Department to inform them that the trailer was on their lot. Uhaul could have called me instead of the police to clear this matter up. Especially since Uhaul waited two weeks to follow up. Needless to say, I will not rent from Uhaul again.

Roger H. on

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I was initially disappointed. I wanted a 15 ft truck because I was making several short trips to 2 different places and needed maneuverability. But I resigned myself to a 20 ft. When I went to pick up the truck from the initial location (Stateline Sheds), I was told the Area Field Manager had changed the reservation to a JH without consulting/notifying me. A JH would absolutely not work in my situation. So, I, not the dealer got on the phone with Boise Traffic and found that Payette Tire had a TT. I had worked a lot with Shaun at Payette Tire when I was a dealer so I was satisfied. But I would have to rate the coordination prior to pick up a D minus.

CATHLEEN R. on

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The check-in process was fast and easy. Very friendly service.

Shawn P. on

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SHERYLL G. on

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had ordered a 26' truck, had people to help fill truck, had arrangement with local dump for free disposal of truck contents. got there it was 20' truck noway the stuff was going to fit. had to tell helpers it was a no go and lost the chance to dump for free. 3 days later got the 26' truck ended up getting 2 teenage kids to help load who I had to pay, took the truck to the dump and had to pay $63 to dump contents. so this whole fiasco was a pain in the neck and cost me a lot ;more money

Margaret L. on

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danel T. on

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Payette uhaul people were awesome

Michael P. on

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The man who helped me and my wife had OUTSTANDING customer service. Extremely efficient, kind, timely, knew exactly what he was doing----we were in and out of there in about 10 minutes. U-HAUL should consider having this guy train other employees on the way he does business. We both were totally impressed by his professionalism, courtesy, and thoroughness. Sorry didn't catch his name but hope you can figure out who he is because you should truly give him Kudos and think about using him for a training video or something! I am not joking. He's that good.

John D. on

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Excellent SERVICE! Thank You!

Richard J. on

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Carol S. on

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Doug F. on

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great service

Richard H. on

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The employees at Payette Tire are super friendly. Even though I had issues with my Uhaul equipment, they were quick to find a solution and honor it. This is actually the best Uhaul experience I've ever had. In the future we will definitely be using this location!

DAVID S. on

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Troy M. on

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I first went to Mountain West Building Supply 2449 W Hwy 52 Emmett, ID 83617 to get a car carrier, bit the wiring was bad and lights would not work. I was sent to Payette Tire where we were shown which trailer we would be using. The trailer they tried to give us was missing a block on the axel and the whole axel was loose and ready to fall off! The guy there said they checked it before but did not notice! It is obvious they do not check their equipment very well at all.

CYNTHIA M. on

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Lynita N. on

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end of a long trip. glad it's over. uhaul could encourage and train employees and private owners on customer service. gas would be beneficial if FULL. seems the owners benefit on overage and leaving for a trip and having to get gas is unfortunate. Also, getting the gas to the exact place when alone is an unfortunate experience as well. for 1/8 of a tank i was told 'it's 45$ if i have to drive all the way down there to fill up' . well, i went and filled up.

David B. on

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Ernest A. on

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VLery nice folks

jana A. on

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DON G. on

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Sue G. on

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