Customer Reviews for Payless Car Rental
(U-Haul Neighborhood Dealer)

110 reviews

2075 Byberry Rd   Philadelphia, PA 19116

(215) 618-3735

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(215) 618-3735

2075 Byberry Rd
Philadelphia, PA 19116

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Cornell was unprofessional, very short tempted, nasty with awful customer service. There was a technical issue with the app when I uploaded my drivers license. I asked Cornell for help because the app said that my license was uploaded successfully (although it did not upload on his end) and he steered at me. I asked for his name and he immediately he threw his hands up. Teddy on the other hand jumped right in. He exercised patience and help complete my reservation. He apologize for Cornell's behavior.

Michelle L. 
Rating:
4.0

I needed GPS for my travels and there was nowhere to put my USB when my phone battery drained. There was however an outlet so be sure to have the box as well because there is a plug destination. Happy travels.

tonya W. 
Rating:
3.0

I originally reserved a cargo van from the UHaul of Bensalem online and scheduled for a pick-up of the van at 2pm. When I arrived, I was told there was no van and I had to go to another location. If a van is not available, then it should show up online or get me a notice ahead of time. The 2nd location as more helpful.

Noel A. 
Rating:
5.0

Customer did not leave a comment.

rosalyn L. 
Rating:
1.0

Give people money back when they return equipment early

KADIJAH L. 
Rating:
5.0

Customer did not leave a comment.

Nazarii S. 
Rating:
5.0

Customer did not leave a comment.

Stefanie E. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
3.0

Customer did not leave a comment.

Mukhammadsoli Y. 
Rating:
5.0

well behaved executive. Thank you

Rays K. 
Rating:
5.0

Customer did not leave a comment.

Tyrone D. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn M. 
Rating:
5.0

You are excellent location and people, for me the best place.

Héctor F. 
Rating:
4.0

Courtesy ride. Spending over $2500 on a rental and having to provide transportation to pickup was disappointing.

Peter T. 
Rating:
4.0

Customer did not leave a comment.

Dorvil Naikah L. 
Rating:
5.0

The office staff was extremely accommodating and ensured all my needs were met. Quality employees like this are hard to come by. I will be sure to make this location my first choice for our future rental needs

Richard B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Mike was very nice and cargo van was perfect size!

LISA M. 
Rating:
5.0

Great crew there. Big ups to them.

troy C. 
Rating:
5.0

Customer did not leave a comment.

adriano S. 
Rating:
5.0

Customer did not leave a comment.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

vito G. 
Rating:
5.0

N/A

olanrewaju O. 
Rating:
5.0

Customer did not leave a comment.

Hope B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

quick service in and out love this place

robert H. 
Rating:
5.0

Customer did not leave a comment.

Zhen J. 
Rating:
5.0

Michael was extremely helpful and very friendly and professional.

Robert Y. 
Rating:
5.0

MICHAEL WAS EXCELLENT AND WENT OVER EVERYTHING VERY DETAILED I WILL RECOMMEND IN AND OUT IN NO TIME

mariya K. 
Rating:
5.0

Quick friendly service Steve is awesome

TROY C. 
Rating:
5.0

Customer did not leave a comment.

Lindsay J. 
Rating:
4.0

Great

Edwin D. 
Rating:
5.0

Michael was great! Thank you!

Angela P. 
Rating:
5.0

Mike and Brianna were very pleasant and made the transaction seemless, the truck was piulled up for me and the process was very thorough, HIGHLY RECOMMEND

volodymyr K. 
Rating:
5.0

Excellent customer service.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JEFF E. 
Rating:
5.0

Mike was very professional and personable. Did a very good job.

Karl L. 
Rating:
5.0

Staff was kind, helpful and very efficient. No complaints; very pleased.

bruce W. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

We really enjoyed renting from our new friends Mike and Steve. And will rent from them again polite and very professional.

Waynette N. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Surprisingly helpful staff and a real quality experience all around

Richard B. 
Rating:
4.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

jackie S. 
Rating:
5.0

Customer did not leave a comment.

robert T. 
Rating:
5.0

As far as i am concern; all is well, PS stay-as-is

Salvatore S. 
Rating:
5.0

everything was great

Charles P. 
Rating:
5.0

Super nice people at Payless rentals.

Stephen L. 
Rating:
5.0

Michael was very prifessional

chris M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Please make it more clear up front and with every email/text, that the pickup location may not be your first request.

Jessica E. 
Rating:
5.0

Mike Marconi helped us with our rental & he was extremely pleasant & professional. The process was quick & easy.

timothy H. 
Rating:
5.0

Pick up was not my preferred location. But the actual pick up was quick and painless. Would recommend.

ARTHUR O. 
Rating:
5.0

I was in and out very quickly, I will come here again. Michael was professional and pulled the truck up made sure the gas was correct and very thorough. Made my day

gregory M. 
Rating:
4.0

Customer did not leave a comment.

melissa D. 
Rating:
5.0

Customer did not leave a comment.

barry C. 
Rating:
5.0

No problems

SALVATORE S. 
Rating:
5.0

Very friendly and courteous. Will be back again when I need a truck.

Michael C. 
Rating:
5.0

Very friendly and helpful

JERRY W. 
Rating:
5.0

Both Mike and Steve were very helpful as I needed a truck last minute, in and out in what seemed like minutes very professional. I will be back

pablo A. 
Rating:
5.0

Customer did not leave a comment.

TOM O. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Very friendly and helpful staff!

Alex D. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

There really isn't anything you can do to improve their impeccable service. The gentlemen who helped me were polite, quick and eager to please. The cargo van I rented was well-maintained and ran beautifully. I will definitely rent from this location in the future.

KATHRYN K. 
Rating:
5.0

Be thanks to Michael for being such great help to me!

Marcus M. 
Rating:
5.0

The service was excellent, in and out as I was in a rush. Michael was very professional.

James S. 
Rating:
5.0

Customer did not leave a comment.

steve petro P. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

i returned the equipment in the date of contract, but U-Haul charged to my card a fee of $90 supposedly because i returned late the equipment...

carlos M. 
Rating:
5.0

Michael was very helpful sorting out the contract drop off location issue,as was Lisa from the call center. When the drop off location issue couldn't be changed in the computer, they put me on the road with a pen and ink change and their names for contact if there were any issues in Florida.

Edward R. 
Rating:
5.0

Nothing as far as I'm concerned! The staff was courteous and professional, and even warmed up the vehicle and pulled it around to the front of the building for me! They were great, and I'll rent from them next time!

joe M. 
Rating:
5.0

Service was excellent

Michael M. 
Rating:
3.0

one man shop and will not take cash wow cash is no longer any good

THEORDORE S. 
Rating:
5.0

Michael was more than helpful with everything concerning our rental. Would definitely return and recommend to anyone. Thank you Ed & Liz Clark

Ed C. 
Rating:
5.0

Good guys that rented me the truck.

TROY C. 
Rating:
3.0

Customer did not leave a comment.

Takiyah T. 
Rating:
3.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

cuong L. 
Rating:
5.0

Michael was great, in and out in just minutes. Truck pulled up for me excellent experience

joel E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

lana F. 
Rating:
4.0

Customer did not leave a comment.

Erin W. 
Rating:
3.0

The vehicle had a drinking straw and other debris in the cargo area.

Michael S. 
Rating:
1.0

we did an after hours drop off and our card was charged yet again for another $40 because the gas line was not at exactly half. The employee i spoke with to get clarification wasn't helpful and was rude. Will never use Uhaul to move in the future.Way too much money.

Tyrone U. 
Rating:
5.0

Nothing. The trailer was clean and in top notch condition. Thank you so much

Michael C. 
Rating:
5.0

Process was quick n easy excellent customer service will be back whenever I need a truck again........plus they have car rentals here at this location a PLUS

winifred R. 
Rating:
4.0

Customer did not leave a comment.

rod H. 
Rating:
5.0

This place was great. Our sales guy, Michael, was professional, personable, and efficient. And we got a brand-new truck, on two hours' notice! Couldn't ask more.

lewis B. 
Rating:
3.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Yevgeniy K. 
Rating:
4.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

samuel S. 
Rating:
5.0

Great rental experience very accomidating.

Maureen A. 
Rating:
5.0

Customer did not leave a comment.

gerald D. 
Rating:
5.0

Great service Michael and staff took care of everything. Made while process easy

Leon C. 
Rating:
5.0

Michael was helpful and the rental was done quickly and efficiently, will recommend to others

francis B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
No reviews have been submitted for this location.

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