kristoffer S.
They're very good..
Customer Reviews for Peabody Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Peabody Self Storage
Jerry S.
They were great there but the uhaul people I had talked to over the phone were the worst. I booked a truck months in advance but was called 2 days prior to moving stating they downgraded me to a van! How can I put a bed and apartment size things in a van! Then they stated if I used their truck I had to bring it back to the same place. I had to totally drive 180 miles to bring it back and also pay for a car rental to go back to nevada.. on top of that they want me to pay for the mileage .. yes I was outraged and won't be to kind when someone asks me about uhaul.
Richard M.
Excellent service, right on top of things. Thank you again!!!
Paul K.
Wonderful caring friendly
Renee N.
Excellent don't change a thing!
joseph A.
I booked the van to move one piece of furniture 10 miles. I opted for no insurance since I knew I needed the van for less than 1 hour use. The sales person added insurance when my husband picked up the van without telling him. He was extremely rude. I will not be using this location again.
RUSSELL G.
Just keep up the excellent service!
James P.
Very nice and accommodating people.
William M.
Great experience. Both the pick up and the return were simple and the people who worked with us were both outstanding. Unfortunately, I do not have their names.
baltej S.
Brianna behind the counter at this location was knowledgeable and thoughtful.
Sergio P.
Keep the good work
lance H.
Owner was extra professional. Explained all details and was very polite and helpful. A1 service
Edwin A.
Equipment was very clean and sanitized inside , The Peabody facility staff are efficient, knowledgeable, and professional .Great experience would definitely use this location again for all my storage and moving needs.. Great job guys...
Reta T.
The staff is polite, patient, professional, and very knowledgeable. Cares about my needs, makes me feel important, and completes the paperwork in a timely manner.
BRIAN D.
The online reservation and pickup system was very easy to use.
Richard H.
Love renting from this location! They are truly the best!
Scena N.
Excellent customer service
cornelia A.
The customer service was fantastic! The vehicle was clean and running great!
Josh P.
The seats were torn and there was no way for us to upload the pictures. I also declined safe move when I reserved the truck, but was still charged for it.
Jeff G.
Gabriella and staff were very polite, professional. Thanks a bunch!
JANICE A.
they are awesome as always. the awesome duo!!!!! love them!!!!
Michael C.
The truck had just been returned & not cleaned out in the back & I had to sweep it out myself before I could use it. The Uhaul agent was very helpful & courteous & we remedied the problem on site. Received very courteous & professional service from the Uhaul agent at the Vacaville facility but was seriously disappointed in the service I received in the Sunnyvale location where I first attempted to rent a truck. The customer service assistance I received at your Sunnyvale location was some of the worst I have experienced in any of my many Uhaul experiences. Hats off to your agent in Vacaville for her professionalism & courtesy but a zero score for that Sunnyvale office crew. The truck ran well on the trip & the drop off service here in Phoenix was excellent.
darssan A.
Service was great.
chris M.
Open up on time. I had to knock on the door.
Dakayla G.
Change the lock pads to a numbers code. Hard to access. Too me more than 20 minutes to open the lock. Ridiculous
Ruben G.
It was obvious that someone had been smoking inside the cab of the truck
Ray R.
You didn't have the furniture pads or furniture dollies on the truck that I ordered. Which would of made my move a lot easier.
Brian M.
The Uhaul On-line customer service did not do my reservation correctly. Beware, it could cost you lots!!! I was scheduled to pickup a moving truck before the Local rental facility opened. Uhaul failed to make the arrangements. I had to wait for the Local business to open to complete my rental. Meanwhile, I had to pay hired movers to sit as they drank coffee until I could get my moving truck. Uhaul's error cost me $97.00 for extra hour for my movers to wait. The rental store however did everything they could to cover for Uhaul's error. The customer service folks at their 1-800 # even recognized and admitted the Uhaul scheduling error and she even made notes in her work computer. All she could do was ask me to wait for the business to open as that would be the fastest way to get a rental truck. When I suggested they take off rental fees, all she told me in response was that I needed to take it up with the local rental guys. I refused, because they were not the cause of the error. I question if I will ever use Uhaul again, It would be nice if Uhaul would refund me at least $97.
Scott M.
Pick up and drop off were easy. Staff very friendly!
April P.
That guy was a jerk, never go to that place again but definitely from Rancho Cordova that place was awesome!!!
Stephanie L.
Great friendly service!
Casey G.
Great customer service. Very friendly and respectful.
Tina K.
The staff was very helpful and very nice
Wayne R.
Keep up the great work!
Lisa Z.
Nothing
Arthur C.
We used the truck for about an hour brought it back and couldn't get your website to accept the return.
Hosannah M.
Had to call multiple times to different locations because they could not get my days right for drop off and pick up. At the end i had the person repeat to me my days of needing the truck and it was still submitted wrong. I had to pay an extra 80 dollars and made my move very stressful.
Kristopher B.
Best Uhaul place I have ever been. Great people!
page D.
They made things real easy and simple for us. If I ever need to move again I'll definitely go back to this location.
Lawrence L.
Outstanding performance all around.
manuel S.
I think you're doing an exceptional service
Laura B.
Possitive comment, staff was very nice, we had issues come up daily with our moving situation and kept having to extend daily use of truck.
Erin K.
I don't know her name, but the lady that checked out the uhaul to me was very friendly. I've rented from here before & I had a good experience then with the same lady also. I'll recommend this location anytime someone asks where they should rent a moving truck.
Bobby B.
I was completely satisfied.
Richard H.
Peabody Self Storage should be the role model for all the other U-Haul franchises world wide. The folks who work there are ABSOLUTELY AMAZING!
Emma R.
When arriving to the facility, the staff greeted me with a smile, which started the rental process making me comfortable and stress free on an already stressful moving day. The truck was clean, the rental process was fast this staff at this location is what keeps me coming back for my truck rental needs. Awesome job guys....
david M.
The employees here were curious and knowledgeable the truck was clean and well maintained.
Dennis C.
Reserved on the App. App doesn't tell you they take lunch. Went to pick up and they were closed. Finally able to get back three hours later to then not be given any instructions about turning it in except to put the keys in the box. Come to find out when you return on the app you have to take pics. I had no idea since I already turned in the key in the box. The person at the counter also made a point to tell me twice they stop renting trucks at 4:00 pm even though the sign says the close at 4:30. The app doesn't tell you that. On the website it says the location closes at 7:00. Anyways. Not impressed with any of it.
Garrett H.
When I placed a reservation, it was with U-Haul in Santa Rosa, CA. I was called the day before pick up telling me that I had to drive an hour and a half to pick up the size truck I needed. We were compensated one day and extra mileage for having to drive an hour and a half in a different direction. Luckily, Peabody RD's staff was more than helpful and a model of what any u-haul member should be. but What was the point of a reservation.....
Patrica H.
The rep at this site was friendly, courteous, helpful, and knowledgeable- everything customer service is suppose to be, but that is lacking in so many businesses today. Keep this employee! The van was fine, operated well, no issues at all. Price was reasonable.
bruce S.
The truck was fantastic and the owners/managers were very knowledgeable and helpful. They were great. Best u-haul experience I have had. Thank you.
ALICIA B.
Tell the guy employee to treat ALL his customers the same.. very rude both times I love rented there. His treatment screams racists due to observing his interaction with an older Caucasian woman. First time I rented I pointed the rudeness out to my cousin.. this time the same reaction. Sad
Robert W.
This was the best experience I have had renting a uhaul. Fast and efficient service by a very professional and knowledgeable customer service provider. Robert Waldrop
Amanda C.
They were extremely helpful and friendly. it was a hot day and he was concerned with my welfare offering his air conditioned office with cold water dispenser. Both technicians were above reproach with politeness and respect. Superb experience!
Philip G.
Quick check-in and the whole transaction was done. I would highly recommend using Uhaul for your next move.
To Top