Customer Reviews for Peabody Self Storage
(U-Haul Neighborhood Dealer)

744 reviews

201 Peabody Rd   Vacaville, CA 95687
(Hume Way)

(707) 451-0132

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(707) 451-0132

201 Peabody Rd
Vacaville, CA 95687
(Hume Way)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My ex-wife picked it up I have no idea. I got the pleasure of paying and dealing with the bull shit that comes with returning the truck. It is great on the front end but is sucks on the back side. So not happy, because no one will call.

Nathan H. 
Rating:
5.0

Not a thing. Great customer service

TROY B. 
Rating:
4.0

Customer did not leave a comment.

Joel O. 
Rating:
5.0

Great customer service!

STEPHANYVASQUEZ B. 
Rating:
2.0

Give your website and computer systems an overhaul.

Trevor R. 
Rating:
5.0

Service was great,not much else to improve on.

bob M. 
Rating:
5.0

Nothing everything went well

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
1.0

Prices are misleading

Colin H. 
Rating:
5.0

Very good customer service.

Joseph F. 
Rating:
5.0

It was a great experience. No complaints.

Wesley P. 
Rating:
5.0

Great service, thanks

John P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

The staff at Peabody Self Storage are top notch and very helpful. They also put the customer's safety first above anything else.

Ryan R. 
Rating:
5.0

Everything was on point

Patrice J. 
Rating:
5.0

friendly and helpful staff

Casey A. 
Rating:
3.0

Customer did not leave a comment.

Carole B. 
Rating:
3.0

Was charged for both a utility dolly and appliance dolly, but only received the appliance dolly. Requested that the utility dolly be removed from my bill, but never got a response.

James G. 
Rating:
5.0

The process to return the vehicle after hours is a bit confusing. The link would not open for me. I was able to fulfill the process, but it was very cumbersome, especially asking for photos of the dash and inside the cabin to be uploaded. Otherwise, everything was fine.

Wayne B. 
Rating:
5.0

Keep up the Great Customer Service

DEMETRIA G. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Gabriella mgr on site is awesome, very professional, courteous, makes a moving day less stressing , truck was very clean and well maintained for what it is thankyou for a good experience on a very stressful day.

edwin A. 
Rating:
5.0

The gentlemen at the office was exceptional and awesome with instructions- great place to patronize

Terrina S. 
Rating:
5.0

Great staff! Clean and convenient

WILLIAM D. 
Rating:
5.0

I had a wonderful experience. The staff treated me well. They were very professional and explained everything excellent. They answered all my questions and made me feel at ease.

maxine H. 
Rating:
5.0

Very kind and helpful-explained all of the details very well since this was my first time renting. Highly recommend!

Aliza E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
5.0

Customer did not leave a comment.

Katrina Q. 
Rating:
5.0

first class service, this is the second time i've used them and they are awesome, very friendly

Reny N. 
Rating:
5.0

Very friendly service. Rental process quick and easy.

Brittany V. 
Rating:
5.0

Good place to rent a truck very little hassle

DAN C. 
Rating:
5.0

Thank you for your efficiently, professionalism and excellent customer service.

susan H. 
Rating:
5.0

Quick and excellent service! Thank you!

JAMES D. 
Rating:
5.0

Service was excellent! Gentleman that helped me was very pleasant and friendly.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

mario A. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
4.0

Customer service was excellent and the cashier/attendant was awesome.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

The woman at the front desk was friendly and was quick to get us on our way. Great customer service 👍

TAZMEN E. 
Rating:
3.0

Dropped off after hours

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
4.0

Served my purpose to rent. Had what packing materials I needed, and was quick to process my rental and to process out when the rental was returned.

john J. 
Rating:
3.0

Customer did not leave a comment.

Norman N. 
Rating:
1.0

24/7 process was a disaster- took 1 1/2 hours to get truck- uhaul changed location from one that was open to one that was closed

Steve K. 
Rating:
5.0

The lady that helped me at Peabody Storage was so helpful! She even came out in the rain to get the reading from the truck for me. I appreciated all of the assistance!

keri D. 
Rating:
5.0

The moving pads were missing but we didn't need any. The lady at the front office was very helpful, courteous, and quick. The vehicle worked great. Thank you!

judy H. 
Rating:
5.0

The staff is thee friendliest and most welcoming of all the uhaul store i have been too. I have been using them alot over the past 3 years. This staff can set an amazing example to many other locations..

Sharleen J. 
Rating:
5.0

Very good customer service.

Raquel V. 
Rating:
5.0

Customer did not leave a comment.

BARBARA D. 
Rating:
3.0

Customer did not leave a comment.

TEDD G. 
Rating:
5.0

Great people with even better customer service.

KEITH W. 
Rating:
3.0

check mileage before you leave and compare it to what is on you paperwork. I had almost 15 extra miles on mine that I didn't notice until I did the math of my usage!

BECKI F. 
Rating:
4.0

The team at the site were very friendly and courteous. Unfortunately, good customer service is not always the norm, so I very much appreciated their great attitudes and attentiveness during the pickup transaction.

BERNARD V. 
Rating:
5.0

Very courteous, customer friendly

Reny N. 
Rating:
5.0

Good people!

RENEE N. 
Rating:
5.0

Customer did not leave a comment.

aimmie H. 
Rating:
3.0

The uhaul truck was clean but not well maintained. Tire system notice came on and the doors would not shut. At times they would should but then slightly open again once we were on the highway. The customer service was exceptional. Just the truck that needs maintenance

ARLETTE ATHZIRI P. 
Rating:
5.0

Customer did not leave a comment.

EMILIANO F. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

sean M. 
Rating:
5.0

It was so easy to rent from this location. I pointed out that the gas gage did not match the paperwork that I was given and so I returned the truck with the same amount as was in it when I picked it up. They were very gracious and gave a little discount for it all. So kind an professional and very clean.

Becki F. 
Rating:
5.0

Customer did not leave a comment.

ALVIN B. 
Rating:
5.0

This is the best Uhaul place in town.

Kristopher B. 
Rating:
5.0

Great place in and out in no time very courteous service from both people I dealt with and great price

JIMMY M. 
Rating:
5.0

Rep was very nice and helpful

Kj K. 
Rating:
2.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

edward J. 
Rating:
4.0

Customer did not leave a comment.

LATONYA L. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Know that 10 foot trucks don't have a ramp, so dolly a good idea, or providing your own ramp/similar.

Ellen H. 
Rating:
1.0

We got charged for milage 3 x. We are homeless and was going to use the money for a motel after my wife chemotherapy. Now she in is ICU.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Everything was quick and easy from check in to check out. Nothing that I would say needs to change. Thank you again for the great air conditioning, it was much needed today.

Carrie F. 
Rating:
5.0

Customer did not leave a comment.

EVANGELIA C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

EARL S. 
Rating:
3.0

Have the pickup location where I asked for it rather then 30 minutes away.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

WARAWUT W. 
Rating:
5.0

Customer did not leave a comment.

Warawut W. 
Rating:
4.0

Customer did not leave a comment.

Mahesh N. 
Rating:
5.0

Customer did not leave a comment.

Darryl P. 
Rating:
5.0

Customer did not leave a comment.

Rowell I. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

The honesty of this company is beyond expected.

ray B. 
Rating:
5.0

Peabody self storage rocks, especially when other uhaul facilities could not help me the staff of peabody did. Thank you again

Christina S. 
Rating:
5.0

Eddie and other staff were super helpful from Peabody Vacaville U haul location! We appreciated that Eddie helped walk us through uhaul processes in a kind manner as well as steps to be extra prepared and safe on the road. He also answered all our questions very thoughtfully. Thank you!

Tanhya C. 
Rating:
1.0

The customer representative who helped my parents was not honest and added collision coverage without their verbal agreement since they couldn't read in English. The experience would be better if they didn't try to trick my parents.

Yiwen C. 
Rating:
5.0

Best service since covid19 started we've had, outstanding customer service the managers of peabody self storage go beyond to insure you needs are meet. Thank you for your military service as well.

sukhjit S. 
Rating:
5.0

The had great customer service and helped find a solution for us to keep the truck longer.

SEAN W. 
Rating:
5.0

The people I had dealt with were very nice and professional. At checkout there were problems with the main office computer, and the person helping remained friendly and calm and explained the problem, witch fixed itself in a short time. My only complaint is that the vehicle description was not clear that this truck did not have a loading ramp. Every U-Haul truck I have ever seen had a loading ramp, and I took it for granted that this one did too. Wrong. Now I know. Other than that, a great experience.

Glenn T. 
Rating:
5.0

I was very satisfied with my service from Peabody Self Storage and U-haul. I will defiantly use their service again and will recommend them in future.

Shannon F. 
Rating:
5.0

Nothing great customer service

Charlene P. 
Rating:
5.0

Location was very clean staff was very accommodating and friendly gave me a sense of comfort when renting.. Thank you brie and Eddie for being professionals

KAREEM B. 
Rating:
5.0

Customer did not leave a comment.

Earl E. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Nothing! Customer service was greater than great! I was very satisfied with my experience.

CHRISTOPHER C. 
Rating:
5.0

Super nice people, equipment in great shape. Completely recommend.

Deborah S. 
No reviews have been submitted for this location.

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