Welcoming. Thorough. Accommodating.
VERONICA C
Customer Reviews for Peabody Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an exceptional experience with their customer service team. They went above and beyond to locate the right truck for me and made sure I got the best rate possible. Their attention to detail and dedication to helping customers truly stands out. I couldn’t be happier with the service I received—absolutely outstanding!
Mohanad MThe lady at the counter was very helpful and she had everything prepared by the time I got there. Made it seamless
ALBERTO GAwesome.
ARTURO CThis particular location charged me $13 dollars for apparently parking in the wrong stall 1 space to the left on accident. I find that to be very absurd and upsetting considering I’ve never been to a U-Haul location in 15 yrs that has done that. So my honest opinion is due to hidden fees only use this location when there are no other options. My authorized charges where $31 with no insurances since I was saying local and within 15miles there and back, my finished chargers was 79.69 due to hidden fees and not replacing the 17 miles that was stated to be used. So if that’s ok with you then be my guest. The truck was in great shape, clean and the process from checkout to check in was fast and simple. Additionally i pre reserved on the U-Haul app.
JAMARRIA CNothing
Michelle JI was charged $50 for cleaning & gas so I went and spoke with Andy who instantly had a attitude and show me pictures with a foot mark on driver side so I asked can I get those pictures so I can dispute Andy said yes verified my number now 2 days later still no pictures. Andy is very unprofessional with a attitude for what reason I couldn't tell you cause I was nothing but nice just asking a question. I will never use this location again due to poor customer service. Where's my pictures Andy? Also I have two other transactions from Uhaul over $100 for what?
Adrian FNothing at this time everything was great.
Willie CThe lady in the office was very nice…I highly recommended to anyone that need moving things… God bless
NIDA AThe staff were friendly and helpful
AUDREY PIt was a great experience overall! Front desk was so nice. Will use again for sure.
Dawn HThe customer service was excellent! Everything was well explained. I have no suggestions for improvement.
Debra WI would like to say to Andy and his crew at Peabody Storage in Vacaville Ca It’s been a very good experience renting the U-Haul‘s from them. They are very positive people and very knowledgeable. The trucks I have rented have always been very clean and enough fuel to get me to my destinations there and back They are very honest people. . I rent several trucks a year. I have left valuable things in the cab a couple of times and within the hour I got a phone call saying that my items are in the office and I can pick them up I had one experience where I found a problem with the truck . I wasn’t blamed for the problem and Any was on it like a hobo on a sandwich.calling his mechanic to get it fixed . Andy and his crew has to wear many hats. They also have to deal with the storage units this In it self keeps them very busy I don’t know how they find the time to do what they do With all that said, I greatly appreciate Andy and his crew If you want a good experience renting U-Haul’s , no headaches or hassles . I recommend Peabody storage in Vacaville Thanks again Andy and his crew for all that you do ! Sam
SAMUEL BThe staff was great and very very accomadating 😃
carrie wMy only problem was with the truck itself. It was newer, however every time I went over a bump the drivers side mirror moved and aimed at the ground. Also the usb charging port did not function (tested multiple phones and multiple cords), making interstate travel very tedious.
evan lStaff was very helpful and provided a super clean truck for our rental. We were very pleased!
Tracie MMy drop off was the easiest I’ve experienced. Great staff and I appreciated how simple things were. Highly recommend.
Steve HIn and out was easy. The staff was very helpful.
inara xOutstanding service
David BI wish I would’ve been told returning it early/overnight required me to check in back in via the app instead of just dropping it off and letting U-Haul check it back in the next morning. Yes, that verbiage is included in the receipt, but that was emailed to me and I didn’t even look at it. It was not a pleasant surprise to find I was charged $20 extra to have a U-Haul employee check it in. Here I was thinking I was helping U-Haul out by returning it overnight. Would be really great to have been told about the fee and/or requirement to check the vehicle back in on the app if you drop it off outside normal business hours.
Kaitlin PIt’s all good
Patrick HAmazing staff
Gerald KThis was one of the most seamless moves I've had. The contractors were amazing and the Uhaul location also had very friendly and helpful people.
Marcy DWas very nice
Ray CMake sure that the ladies that helped me out work there for EVER I mean that they were so helpful one was older and one was younger but they had one of the best customer service that I have ever had. Army Veteran
Keith BConvenient
Rodrigo PEverything went smooth, there were no issues and the staff was very professional and nice.
Carl TExcellent service. The rental was super easy. The person at the counter was very professional.
RAYMOND DThe agent really worked with me and was very kind.
William WExcellent service. Excellent customer service.
Raul JThough it rained and there was a leak into the truck compartment that got some of my boxes soaked.
Leann LMaybe have Coffee and a Pastry to offer?
Marvin FHave your equipment gassed up and clean and ready I booked this van days ago it wasn’t a drop in
Suzanne RGood
Angelou SEverything was Great
OSAMA MNa
NAKISHA TNever been disappointed by U-Haul.
Jose PCustomer service wouldn’t be the word I would use for this location. I’m moving, one of the biggest stresses a person experiences and when I failed to call the location to inform them I would be late to return the car, I received a reprimanding phone call. I take full accountability for not informing them that I would be late but to be spoken to so rudely and then told I needed to bring them their truck NOW and that they would not extend the time and then to be charged for an entire day without use of the truck due to them having none at their location is unacceptable. I would pay for the 2 hrs I was late, but an entire day and then denied a truck to utilize for what I paid for is an outrage. I will NEVER recommend or use this location again.
brittney wReally appreciated the service and the condition of the equipment. This will be our go to place from here on out!
Joy CAndy and Ness at peabody Self Storage have always went above and beyond to meet my needs and make my Uhual rental a very pleasant and pleasurable experience . Great customer service ! Thanks Andy and Ness , keep up the good work !!
SAMUEL BVery nice gentleman who assisted us with the return of our truck rental and made it so easy and we were out in 5 min.
Christina RI can’t think of anything at this time.
Madeline Dthe gentleman in the office is an absolute gem. very helpful, and aware of his business. thank you so much!
Clint PWhen I arrived to checkout, the employee did not check the U-Haul. He stated he would check it “later” and email me the receipt. Most U-Haul locations immediately check in the rental and send me the receipt before I leave.
Jessica BThe staff at this location is amazing. We had gone in there for supples, boxes, tape, etc. At our first visit, we were impressed with their recommendations re supplies needed for a packing. At that visit the gentleman was so helpful, patio and both him and the young lady were very professional. We ended up needed a Uhaul truck so we returned to this location. Again we encountered the same young lady and gentleman, they were as helpful and accommodating as the first visit. Great team, excellent customer service and well running truck. Thank you for making our packing and moving experience positive.
Patricia RGot charged $30 for gas when I only drove 5mi the gas line Bailey even moved in 24 hrs
Jose OThey go out of their way to help you have a great move!
Bob DVery happy with the service at this U-Haul location off Peabody! Some issues arose with our truck rental but all of the staff (mostly Andy, I hope that was his name) was extremely accommodating and kind! Will be sure to recommend this location. Thank you so much!
Alexis MGreat customer service friendly lady behind the counter older with glasses . Loved her she made me feel comfortable renting from her . Happy Thanksgiving
Sherri TThe folks at this location are very professional and polite. I recommend this location to anyone who is planning to move.
Fred THave employees who aren't incompetent. Spoke with an employee the 4th of Sep about our scheduled drop off for Sep 5th. Was assured we WOULD NOT be charged for the 6th because of the holiday and business being closed. We could not check out online, or with a uhaul rep on the 5th due to some technical issues with the website not finding our reservation. The morning of the 6th, we get the receipt of then charging us the extra day. Called location and was told that they have a lack of communication and didn't know that we dropped it off on the 5th. Was on hold with to speak with uhaul for an hour, and then when i finally get a person the representative either hung up or lost signal. NEVER USING UHAUL AGAIN.
michael bTeam at U haul was fast, and very helpful
Eileen GI would recommend dollys being available for all trucks and locations.
TERRANCE BExcellent customer service! I will never go to another location for uhaul again! They were outstanding and I will be a returning customer.
Christy MMy actual mileage was a 1.1 miles over what the paperwork actually stated. It was not a big deal, that is why I did not notify the clerk. Other than that, help was quick and great. Only reason I did not provide a perfect 5 was due to the inconsistent of mileage issue.
Gerald GI locked my keys in the truck after loading it up . I was still on site and never left . I asked management At the Peabody storage facility if they could help . They immediately got on the phone . Long story short . Less then 30 minutes problem was Solved !! Had keys in my hand I highly recommend peabody Storage
SAMUEL B