Customer Reviews for Peace of Mind Self Storage
(U-Haul Neighborhood Dealer)

679 reviews

2800 Charlestown Rd   Lancaster, PA 17603

(717) 569-2171

Hours

  • Monday–Friday
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed
  • 11/29/2022: 9:00 am - 3:00 pm

Services at this Location:

Contact Us

(717) 569-2171

2800 Charlestown Rd
Lancaster, PA 17603

Services at this Location:

Hours

  • Monday–Friday
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed
  • 11/29/2022: 9:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

JEAN F L. 
Rating:
5.0

Nothing. It was a very smooth transaction. Ty very much. We will use u again and recommend you to our friends.

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer Service was outstanding. I expected a huge hassle with the rental because of the circumstances but was pleasantly surprised. I will definitely recommend this location.

Mary E. 
Rating:
5.0

Customer did not leave a comment.

Dane G. 
Rating:
5.0

Easy

Angelo C. 
Rating:
5.0

Kerri was great! She was efficient and professional so my move was easy!

Barbara F. 
Rating:
5.0

Customer service was outstanding as well!!

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Bren R. 
Rating:
5.0

I love working with Carrie. She is great and always helps me get exactly what i need at peace of mind storage

David G. 
Rating:
5.0

Excellent service, attendant kind and efficient!

Sister C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Easy and quick process from start to finish. Friendly service. Will rent from them again

kevin G. 
Rating:
5.0

Customer did not leave a comment.

Alma S. 
Rating:
5.0

nothing -- flawless

RONALD R. 
Rating:
4.0

Used after hours process. Fairly easy and convenient. No personnel or facility interaction.

Kirk P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
4.0

Customer did not leave a comment.

Theo K. 
Rating:
4.0

My experience at this U-Haul location was excellent! The customer service rep and I spoke to was very kind and considerate. I rented the vehicle for about 3 hours and I found the price to be reasonable. I would recommend this location.

Dolores W. 
Rating:
5.0

Give the office manager a raise! She was awesome. Friendly, welcoming and SO helpful.

Linda A. 
Rating:
5.0

My go to location! She ia veey helpful and extremely efficent. I have used thos location many times and will continue to! Thanks POM storage for always going above amd beyomd. W Valentin

Wessina V. 
Rating:
5.0

Customer did not leave a comment.

Vance P. 
Rating:
5.0

The vehicle was clean and fully fueled. The representative was friendly and courteous! I will definitely rent from this location for any future needs.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Great customer service and additional help

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Shanon S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Erwin M. 
Rating:
5.0

Struggled with the 24/7 pick up but got ahold of customer service and they took care of me fast, professional, and very kind. Above and beyond service.

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

Angelina L. 
Rating:
5.0

The website process was more cumbersome then when I have used it previously. Kerri Jo who is the agent at the site was most helpful. Very kind lady. We use a uhaul every year. We will most likely go back there again.

Dawn S. 
Rating:
5.0

Passenger door handle and drivers window crank knob would fall off when used. Truck was clean but has clearly seen better days as far as maintenance goes.

Thomas S. 
Rating:
5.0

Na

Christopher P. 
Rating:
5.0

Kerri Joe was so helpful. I would rent from this location again without thinking twice. Quick check in and check out at the end of the rental.

ALBERTO F. 
Rating:
1.0

The day when I rented this truck it was dirty.

Frankie O. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

We always try to rent from this location. They are very professional and courteous. Always willing to solve any problems that arise. Highly recommend this location.

JOANNE K. 
Rating:
5.0

Customer did not leave a comment.

Genera S. 
Rating:
5.0

Great customer service and overall experience.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth O. 
Rating:
2.0

Customer did not leave a comment.

Sandra P. 
Rating:
4.0

Great customer service!

NELSON A. 
Rating:
5.0

Customer service rep onsite was very polite, friendly and helpful.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Customer did not leave a comment.

CALISA M. 
Rating:
5.0

Absolutely

ERICA R. 
Rating:
5.0

Customer did not leave a comment.

KARL S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Stay as good as you are.

Claire G. 
Rating:
5.0

A perfect rental experience! No need to improve this location or its services and staff!

charlene B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

RONALD E. 
Rating:
5.0

Nothing.

CRAIG S. 
Rating:
5.0

Easy pick up and drop off. Very pleasant stakk. Going back in September

WARREN L. 
Rating:
5.0

Very good to deal with. Pleasant, helpful and answered all questions. Would use this facility again or suggest others to use.

ROSS C. 
Rating:
5.0

Super friendly and helpful in the office!

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

ALBERT K. 
Rating:
5.0

Carrie was excellent and a joy too work with!!!! Highly recommend her and Uhaul!!!

David G. 
Rating:
5.0

I would say nothing. Was 100 % satisfied with the truck and the service. Would use again and refer to a friend. Thanks for awesome service. Appreciate it very much.

JEFFERY D. 
Rating:
5.0

Customer did not leave a comment.

STACEY W. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Both of the people I spoke with at this location were friendly, informative, and made the process easy.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Owner helpful and friendly. The facility was clean and organized.

THOMAS C. 
Rating:
5.0

Very fast and efficient service.

JEFFREY P. 
Rating:
2.0

Took the renting agent 2 times to get the agreement correct and it still wasn't right as far as drop off date. He had to call the 800 uhaul number 3 times and they still screwed it up. The truck was filthy, dried coffee everywhere and personal items left in cab. I should have charged YOU for a cleaning fee.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

They were on time and ready to work!

LEANNE S. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Keep up the good work!

CHRISTOPHER B. 
Rating:
5.0

excellent service - will definitely go back when I move my son back to college in August.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Na

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
3.0

Minimal people contact. Return procedure ridiculous.

VICKI R. 
Rating:
5.0

Nothing everyone was great. !!!

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE L. 
Rating:
4.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

ERWIN M. 
Rating:
1.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

The website wasn't working correctly for me to return the truck using my mobile phone. Other than that, everything was fine. The staff @ Peace Of Mind Self Storage were SUPER friendly & SUPER helpful. I will highly recommend this location to everyone I know looking for storage or truck rental.

Bruce M. 
Rating:
5.0

I returned the truck after hours. No one was there

NATALIE M. 
Rating:
5.0

Customer did not leave a comment.

Norman Y. 
Rating:
5.0

Customer service was amazing. This location is the best. I wish I could remember the name of the lady that helped me but she was a great. The truck I had reserved was not available because the customer hadn't returned on time. She gave us a larger truck for the same price as the small one and even though this is standard customer police she was really apologetic and courteous!!! Such a supreme pleasure. Thank you for making this stressful moment go a lot smoother, you're the best.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

JAN L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
No reviews have been submitted for this location.

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