Customer Reviews for Pearl Street Market & Deli
(U-Haul Neighborhood Dealer)

Rating:

4.0

It took some time for the U-Haul specialist to get into there was a period of waiting about 45 minutes for pick up and the inside of the truck was dirty but overall the vehicle was very clean. I was also very impressed with the U-Haul truck pulling a trailer the ride, the fuel mileage the power. The overall trip was just awesome..Great Job U-Haul !!!!!!

Rating:

3.0

Truck was not clean nor on time. we had to wait quite a while to get the dolly requested.

Rating:

2.0

it took an hour to go through the check out process. the clerk was very friendly, but they could not make the program work and ended up on the phone getting help. the process of picking up the truck was long and frustrating. the clerk stated several times that she has asked for help to figure out why the program does not work correctly but has not received it.

Rating:

1.0

We dropped off truck as directed but it was never checked in. After a week I received text & emails saying the truck was missing. Thanks to a local rep. the truck was found. This was a terrible way to end the rental. More training needed for store personnel.

Rating:

1.0

This drop off is not a convenient location and not an easy off the highway and pull in location. It also is strictly a return using the UHaul app which is not terribly difficult, but the cell service is minimal and loading the required photos was extremely slow. Just really frustrating after unloading and then it took longer to complete the return than necessary. I had planned to drop off at a different location that would have been easier to get to but UHaul called and asked if I would mind switching to this location. I agreed but had no idea it would have been an added hassle to a long trip across country.

Rating:

2.0

Pls contact me for info