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Carl C
Customer Reviews for Pearson Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, friendly representative, and easy to rent and return!
DIEDRA KI had a great experience with Pearson auto dropping off the U-Haul
ROSA SThe 6x12 trailer we rented had a wheel with a slow leak because there was a1+ inch screw in the tread. I was only advised to check the tire frequently during my 850 mile trip out of state and fill the tire with air as needed. Before the end of their workday and after we filled the trailer with our belongings we returned to the pick up location, where they filled the tire from only 18 pounds of air to 65 pounds. The following morning the tire pressure dropped to only 35 pounds. We asked them to fix the tire, but they advised us to take it to the main U-Haul location in Syracuse, Utah. We did, but they could not fix it with their equipment, but they advised us to contact roadside assistance, which we did. Roadside assistance by Les Schwab was excellent, and they did an excellent job properly repairing the tire. He also checked the pressure in all my Ford F-150 tires and set them to pressures that were more appropriate for hauling the trailer. All of this delayed our departure by almost 3 hours, but we were happy that I paid about $40 for the roadside assistance insurance because Les Schwab did such a good job. BUT, why was U-Haul renting a trailer with a defective tire in the first place? That was an unacceptable business practice!
Nyle SA chain was missing from the first trailer, so had to switch to another which took a little extra time, but wasn't bad. We were helped right away.
Erika LI tried to make a reservation on the U-Haul website and that was a terrible experience.
Donald OGreat customer service at both places
Richard CThey were awesome! Treated me very well. I will definitely use them again in the future!
TRAVIS HJackie was awesome to work with and friendly, it was quick and easy to drop off.
Rebekah NThis place was absolutely too close to the road and when you get there there is not a place to park also when trucks come and drop it off there is absolutely no room to leave a U-Haul at all and this place shouldn't even have a drop off. It almost caused my vehicle behind the U-Haul in danger cuz the U-Haul struggled to even get in to the parking and like I said there was none anyhow that part was frustrating
Rebecca MI asked for an estimate on the price for the uhaul and distance and it was different than the price I ended up having to pay
Jaden HThe inside of the windshield was so dirty, once it got dark, I used the wash and wipers 3 times before I realized it was the inside of the windshield. I have never seen a windshield that dirty. Total safety Hazzard! They must of sprayed the truck down with the windows down. Another safety issue were the headlights. It was frustrating to see the lines and that every car that passed me had better and brighter lights.
Greg FNo improvement needed. Great job, guys! Thank you
Nathan DThe gal that helped me was super friendly and knowledgeable! Very helpful!
KAMERON BYour staff was nice and friendly, they took care of me right away. It was a good overall experience.
Clay RNothing. Pearson's has been amazing for all needs we have had! Neighborhood friends and local trusted shop!
John MThe Uhaul was filthy on the outside, otherwise it was great
Tammi JKeep on keeping on! Especially in hooking up and disconnecting the trailer, even when dropping off the trailer a few hours after the store was closed, one mechanic still there working on a car cheerfully provided instruction and essential assistance in unhooking the trailer on drop off without complaint, despite the distraction from his after hours repair work. Most appreciated!
John FGreat place and people .. 5 stars
Carl CEmployees were very nice. They are an auto shop, Uhaul is not their first priority, but they did get to me as quickly as possible.
Brent HInitially had a poor experience with call center lady changing my reservation. Trying to charge me an extra $99 unbeknownst to me. Then Eddie called. Fixed everything up. Went smoothly after. Thanks Eddie!
Jamal JParking at drop off location was very limited.
Harrison WMy reservation was cancelled and I still have not been refunded.
Cameron PCustomer service was sub par. Had to call the main number still couldn’t help me. I was given an ultimatum of take it or leave it. No one addressed my concerns or was able to provide reasonable explanation. I will not be using uhaul again.
teddy bNothing to improve, very reasonable price and well-kept equipment with a strong Air conditioner during this hot weather
POSU TThank you
Randy EEverything went well. My trailer was due back on Monday the 20th but their location is closed on Mondays and no one informed me when I rented the trailer. Because of that I was charged another day but they were quick to reverse the charge. Overall, everything was great!
Janelle MA very nice group of people to work with! Very professional.
Todd DUnder normal circumstances, the equipment would have been 'acceptable', but not particularly great. It was dusty on the inside and had a fair amount of grime on the frequently touched areas (handles, steering wheel, etc.). Under normal circumstances, I wouldn't even notice, but with the pandemic, I expected a little more attention to cleaning the cab of a truck like this.
LANE Tfirst time renting from this location. i was impressed with a great service they provided. helped me hooked it and unhooked.
Jose MSuper friendly and helpful staff. Pleasure doing business with them.
DALE WThere was no indication as to where I should drop off the truck.
Brandon BA1 service as always. Very nice location and nice employees. Will come back when another rental is needed.
Tommy GHave equipment checked over before giving out to customer
Dale EThey only had one truck available for immediate rental, and that is the one I rented.
Robert GThe staff was so super friendly and extremely helpful, after a stressful move and running a little behind returning the truck the woman behind the counter was such a blessing! I forgot to put gas in because I was running late so she let me take it down the street to get gas instead of charging me! She also just laughed with me about all the craziness that was going on and that really brightened up my day!
Jason DNothing, Hunter has helped us rent twice in the last couple of months. The service is outstanding, they help me hook up and test the lights. The prices are reasonable. I will not go anywhere else as long as Pearson's has a trailer available for me.
GINGER WNeed adjustments to my bill. Was charged for 6/10 mile but truck was never moved. Was charged for utility dolly that was never provided. First time using virtual pick up; will not do that again.
CHRISTIAN PExcellent customer service. I received a better price than using Budget
bruno aThere is almost no parking for the trucks. After hours drop-off is not convenient. The only thing I saw was a lot of signs saying do not park here, but no indication of where to park. Next time I’ll drive further to have a better drop-off experience.
Jason PMaybe be open on a Monday when every other business in the state is open
Joshua BAmazing, friendly service. Very convenient and very easy!
PAIGE SVery nice clean truck. Made moving so much easier.
MICHAEL SSounds good movie to rent U-Haul, were friendly and fast to rent
Carl C