Customer Reviews for Pearson Auto
(U-Haul Neighborhood Dealer)

380 reviews

1586 W 1700 S   Syracuse, UT 84075

(801) 416-3333

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(801) 416-3333

1586 W 1700 S
Syracuse, UT 84075

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Genni L. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Initially had a poor experience with call center lady changing my reservation. Trying to charge me an extra $99 unbeknownst to me. Then Eddie called. Fixed everything up. Went smoothly after. Thanks Eddie!

Jamal J. 
Rating:
3.0

Parking at drop off location was very limited.

Harrison W. 
Rating:
1.0

My reservation was cancelled and I still have not been refunded.

Cameron P. 
Rating:
1.0

Customer service was sub par. Had to call the main number still couldn't help me. I was given an ultimatum of take it or leave it. No one addressed my concerns or was able to provide reasonable explanation. I will not be using uhaul again.

teddy B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

michael F. 
Rating:
5.0

Nothing to improve, very reasonable price and well-kept equipment with a strong Air conditioner during this hot weather

POSU T. 
Rating:
4.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
4.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

Tanner B. 
Rating:
5.0

Thank you

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Chi Y. 
Rating:
5.0

Everything went well. My trailer was due back on Monday the 20th but their location is closed on Mondays and no one informed me when I rented the trailer. Because of that I was charged another day but they were quick to reverse the charge. Overall, everything was great!

Janelle M. 
Rating:
5.0

Customer did not leave a comment.

Cornell B. 
Rating:
2.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

A very nice group of people to work with! Very professional.

Todd D. 
Rating:
3.0

Under normal circumstances, the equipment would have been 'acceptable', but not particularly great. It was dusty on the inside and had a fair amount of grime on the frequently touched areas (handles, steering wheel, etc.). Under normal circumstances, I wouldn't even notice, but with the pandemic, I expected a little more attention to cleaning the cab of a truck like this.

LANE T. 
Rating:
4.0

Customer did not leave a comment.

WESLEY M. 
Rating:
5.0

Customer did not leave a comment.

THERON E. 
Rating:
5.0

first time renting from this location. i was impressed with a great service they provided. helped me hooked it and unhooked.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Super friendly and helpful staff. Pleasure doing business with them.

DALE W. 
Rating:
5.0

Customer did not leave a comment.

Tige C. 
Rating:
3.0

There was no indication as to where I should drop off the truck.

Brandon B. 
Rating:
3.0

Customer did not leave a comment.

Wendy C. 
Rating:
2.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

A1 service as always. Very nice location and nice employees. Will come back when another rental is needed.

Tommy G. 
Rating:
4.0

Customer did not leave a comment.

Britoshjoni D. 
Rating:
3.0

Have equipment checked over before giving out to customer

Dale E. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

They only had one truck available for immediate rental, and that is the one I rented.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

PAUL AND PAM K. 
Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
4.0

Customer did not leave a comment.

lesli O. 
Rating:
5.0

The staff was so super friendly and extremely helpful, after a stressful move and running a little behind returning the truck the woman behind the counter was such a blessing! I forgot to put gas in because I was running late so she let me take it down the street to get gas instead of charging me! She also just laughed with me about all the craziness that was going on and that really brightened up my day!

Jason D. 
Rating:
5.0

Nothing, Hunter has helped us rent twice in the last couple of months. The service is outstanding, they help me hook up and test the lights. The prices are reasonable. I will not go anywhere else as long as Pearson's has a trailer available for me.

GINGER W. 
Rating:
3.0

Customer did not leave a comment.

Brandi F. 
Rating:
1.0

Need adjustments to my bill. Was charged for 6/10 mile but truck was never moved. Was charged for utility dolly that was never provided. First time using virtual pick up; will not do that again.

CHRISTIAN P. 
Rating:
5.0

Excellent customer service. I received a better price than using Budget

bruno A. 
Rating:
5.0

Customer did not leave a comment.

Laurent D. 
Rating:
3.0

There is almost no parking for the trucks. After hours drop-off is not convenient. The only thing I saw was a lot of signs saying do not park here, but no indication of where to park. Next time I'll drive further to have a better drop-off experience.

Jason P. 
Rating:
1.0

Maybe be open on a Monday when every other business in the state is open

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

robin H. 
Rating:
5.0

Amazing, friendly service. Very convenient and very easy!

PAIGE S. 
Rating:
5.0

Customer did not leave a comment.

Delbert T. 
Rating:
5.0

Customer did not leave a comment.

Deanna G. 
Rating:
5.0

Very nice clean truck. Made moving so much easier.

MICHAEL S. 
Rating:
5.0

Sounds good movie to rent U-Haul, were friendly and fast to rent

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Lonnie J. 
Rating:
5.0

Customer did not leave a comment.

Judd L. 
Rating:
5.0

Customer did not leave a comment.

frank T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

The 26 foot truck we rented had over 155,000 miles on it. It was covered with black "X"'s all over it from previous damage. We had to drive it over 1300 miles once we loaded it full and began driving the engine sounded like it was going to die. The drivers side door rattled. The windshield wipers were useless. And the gas mileage was terrible worse than any other 26 foot truck we have rented in the past.

Philip L. 
Rating:
5.0

It's all good thanks

CLAY R. 
Rating:
5.0

Customer did not leave a comment.

Jen H. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
2.0

The truck was very messy when I picked it up. The employees were slow to help me get the truck. I was charged for equipment I never used and that wasn't even in the truck.

Jacob N. 
Rating:
5.0

They did awesome. I always have a good experience with Pearson Auto.

justin T. 
Rating:
5.0

Fastest uhaul rental ever

John B. 
Rating:
5.0

I mentioned at drop off that the air conditioning did not work or I could not figure out how to get it to work. Next time I will check that out when I pick up the unit. Also the wiper blades are getting stiff..

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Nona S. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
3.0

This is a small business. They are trying but don't have the space for a full-service U-haul location.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
4.0

Customer did not leave a comment.

Justin G. 
Rating:
4.0

The 26 foot truck had problem with the brakes and steering. We just made it to our destination. The next day a mechanic come out, added some fluid and started that it should get us to our house. The next morning we left and only had to go 7-8 miles. To stop the truck you had to push the brake pedal to the floor. After we got it unloaded, I called U-haul and told them to come and get the truck. They called the mechanic to check it out. He started that he even drive it U-haul' s office and he is requesting a tow truck. A tow truck came and took it to the shop. Every person was outstanding to deal with, it just took extra time.

Rating:
4.0

Customer did not leave a comment.

jamie R. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

I love Pearson's, I also go to them for my automotive needs.

Mindy S. 
Rating:
3.0

Safety chains oily with black oil and road grime. Had greasy oil on both hands when connecting and disconnecting.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Marlene J. 
Rating:
3.0

Fill your trucks before sending them out Please contact me I feel you owe me a half tank of gas 801-400-4123 cell

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

karl A. 
Rating:
3.0

Again...no customer service skills. Dropping off the trailer. virtually no communication from the person other than pointing "put it over there" then "thats it ...you are checked in and walking off". I had to ask...do I get a receipt? Is there any paperwork? How do I get aknoledgement that I actually returned the trailer? Again felt like I was putting him out, or taking him away from something he would rather be doing. Phew...come on U-Haul...you can do better than this! A little bit of training would go a long way.

brian T. 
Rating:
3.0

Returned truck after business hours.

Loretta K. 
Rating:
4.0

The cab had not been swept. There was a piece of dog poop in the cab, about the size of an average guy's thumb. A dog chew toy was on the floor, the windshield was splattered with bugs (i didn't want to back the truck back in to the rental yard, so I went to the facility from whom I made the reservation. [Layton, Utah], The manager there grabbed a washcloth and scrubbed the bugs off), the cab had a light smell of smoke, and no walk around to show any dents or scrapes. The people were very nice at the desk. The truck ran well, which was the most important thing.

david W. 
Rating:
3.0

They were helpful as far as getting me out on the road, but they told me I could drop off the uhaul trailer at any place at any time as long as they were a uhaul provider. They neglected to tell me I would be unable to remove the trailer by myself. This led to me trying to remove a trailer that couldn't be removed by myself for about an hour before I decided to take it to a different location that was holding open hours. That's when I found out the last hour of me tugging on the trailer was for nothing. It was a very frustrating situation, that could have easily been avoided with a better explanation for how I was to drop off the trailer.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

barbara H. 
Rating:
5.0

Customer did not leave a comment.

barbara H. 
Rating:
4.0

Customer did not leave a comment.

Thayne C. 
Rating:
4.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
4.0

Let me drop off the trailer so I could unload the truck. Very helpful.

MIKE B. 
Rating:
3.0

The receptionist said she didn't know exactly what she was doing. I had a customer objection and the manager handed me off to uhaul customer service which did nothing about it.

mike B. 
Rating:
5.0

Customer did not leave a comment.

rema D. 
Rating:
5.0

Customer did not leave a comment.

kenneth A. 
Rating:
4.0

Customer did not leave a comment.

TRENEICE P. 
No reviews have been submitted for this location.

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