Great People Elaine & Rob Are The Best Always Willing To Go Extra Mile To Help Out !! I Recommend Only This Location . They Have Nothing But Great Energy & Super Helpful I’ll Always Be Back !! Keep It Up Guys.
CHARLES T
Customer Reviews for Pecos Sunset Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people customer service I will continue to rent their
VALENTINO GThe locations and people were excellent. The low ratings across all categories stem from my incredibly disappointing experience with UHAUL Corp. The survey doesn't provide an opportunity for customers to share feedback about my experience with UHAUL Corp. You sold my personal information, and I am still getting telephone calls from services in India that third-party moving companies contracted with to contact UHAUL customers. I am upset that you sold my personal information, especially my personal cell phone number. I want to hear from your legal counsel ASAP to discuss how this issue will be remedied.
WILLIAM KEverything is good 👍
GARY SI never received my receipt
ENMA HThe lady in the office was awesome.
AARON LThe person that helped was very friendly and probably the best interaction I’ve ever had with a U-Haul rental location.
Kelli MExcellent customer service
DEMETRIOS SStaff is always so nice and professional
BRANDON MGreat value Great service Great hual I Really got everything accomplished with my 24 hour rental agreement. Customer service is the reason I rent from pecos uhaul services. Just another opportunity to thank uhaul.
NJERI FVery helpful and charismatic worker, she's very nice and funny..
NATHAN WGreat customer service!
REBECCA LConvenient, courteous, clean and easy.
CATHERINE RAbsolutely incredible staff. Made the whole experience as painless as possible!
KIMBERLY KThe two individuals that were customer service at the office were great they were very polite friendly and I will return there again once I need a U-Haul truck the service was great
Juanita BLady running this office is kind, personal, and professional. It is a pleasure to do business with competent and courteous people.
ENGJELL BThe staff was so knowledgeable and customer friendly! They were awesome!
TIFFANY Ieveryone was extremely kind and helpful with only one day notice. was a great experience overall.
JODY TAwesome thank you. Great customer swrvice
Christina HBest U HAUL experience ever. Nice people too!
SCOTT BEverything was great.
PETER KExcellent and really fast service. Would not go anywhere else. The staff is top rated in my book.
SOOKI GI love this location. Great, friendly, and always helpful.
NJERI FThe windows were really dirty. They should be washed before the truck is rented.
CURTIS SElaine was the sweetest person. I love how she called to ensure we were still coming and had my stuff ready to go when I got there so no time was wasted.
CHANNEL JVery friendly staff - clean truck - no issues with vehicle. Thank you
ASHLEY HCheck and delivery from the young woman (whose name escapes me) was very professional and quick and easy. The vehicle was in good condition and easy to maneuver. Checkout was just as easy. I will definitely come back to this location in the future.
BRUCE BWhat a beautiful experience the toy hauler all the way and back was excellent the staggering over at pesos and sunset flawless thanx
JUAN LThe two girls on duty were really nice and very helpful
DAVID JBest location I have ever used.
DYLAN PThe best customer service you can ask for! Thank you
HENRY REasy transition!
DEANDRE BPerfect as usual from Pecos store 👍
BILLY DElaine was super helpful, you should have your staff trained by her, she made renting the truck so easy and when needed to upgrade to a larger truck it wasn't an issue at all. Thank you very much
JOSE FI was wrongfully charged a 25 cleaning fee. The location was unable to help because the agreement is only but agreed i shouldnt be charged for that. I will be following up in monday with the 1800 number the kind lady who helped me gave to me.
JUSTINE CEmployee Elaine was quick, & professional.
BILLY DOnly location I use. Professional always friendly. Best customer service.
JENNIFER Pkind
SASCHA ZTotally awesome. I have used them for years and would never, ever go anywhere else.
SOOKI GVery good experience the customer service was very friendly and helpful definitely would recommend
MICHAEL ANothing. Thank u
ROSARIO RCustomer service was amazing, both for renting and returning. Will always use this location!
HALENE KSo far I am most pleased with this U-haul over every location around town. These people are nice, and quick to get you in and out and appreciate the business. Will recommend to my family and friends in the future.
TYLER HExperience was great and easy !! Definitely recommend
ANITA Leverything was great, fast friendly service, check in and check out was smooth
Kevin RVery good 👍
BILLY DNothing, what a great location with super friendly staff and amazing service. Thank you
Robert CSuper friendly efficient professional Thank You
GREGORY BExelente servicio y rapido y barato lo recomiendo
JUAN MFriendly staff and quick service.
NYDIA CStaff treated me awesome....I was 15min late & she told me I wasn't to be charged... I responsibly purchased fuel prior to dropoff...I had the width of the needle ABOVE required level....yet was charged $11 for "added fuel" NOT COOL
Scot ONothing! Nicole is great and she always takes care of all my UHaul needs 😊
HEATHER LCustomer service is very excellent thank you. Keep up the good work.
JOSEPHINE GAt least clean it or sweep inside, I found candies and cigarettes butt everywhere.
Karla RFrom our date of pick up and our date of return everything about our Rental and the Customer Service of the Office Staff was a 10 out of 10. We returned early and I was shocked they deducted the short hours from our previous balance. Office Staff was amazing included with entire experience. Will surely rent a truck from this location again...Aloha
James GBrilliant service real easy!
ALEXANDER CThe owners and staff are excellent!! Professional, kind and very accommodating. Rented from this location on numerous occasions and will definitely come back again! Thank you 😊
HENRY RYou guys were completely amazing. When my husband had emergency surgery and I couldn't get the truck back in time Alicia made it happen at a discounted price. Amazing customer service. Will never use anyone else. Thank you Alicia
carol g