Customer Reviews for Pecos Sunset Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pecos Sunset Storage

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Ronald B. on

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Amy G. on

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Falisha B. on

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The Lady that helped me was excellent. She was very helpful . If I need a Truck to rent this is the place for me. I will also recommend this place to anyone that talks about moving. Thank you very much.

Tonya T. on

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Terry D. on

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Great customer service. I don't know how it would be possible to improve the service I received.

Chirstopher D. on

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The vehicle performed excellent.

William D. on

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Perfect!

Juan M. on

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Very good friendly staff

Marcus K. on

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Ramon J. on

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Everyone are very nice, courteous, professional they always go extra mile to help you and all of them are trust worthy. These pecos-sunset branch is the only branch i have ever experienced, people are working with their hearts. They are real people there, very nice people!

LASZLO K. on

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Kathryn S. on

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A pleasure doing business at this location

Lloyd A. on

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It would be hard to improve customer service at this location. I have several U Haul locations closer to my home but always use this location because of the polite, friendly and professional service.

Shauna F. on

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Very convenient and super nice helpful guy working there!!!

Kirsten L. on

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Absolutely nothing! You were amazing!!! I appreciate how wonderful you were and the excellent service you provide.you turned my personal catastrophe into a miracle. Thank u so much for all you did to help my wife and I.

Marcus T. on

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Victor R. on

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Wonderful Experience! Thank you!

Phyllis G. on

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Ramon J. on

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Everybody is awesome. I have never found a u-haul rental place so great and honest people. They will help you the best they can and not seeing you as a $$$. They really have excellent Customer Service. Just maybe they are short of people so nobody really clean their equipment but everything is perfect except some dirt or bearable smell in the van i have rented. 5 stars thank you very much!

Kathryn S. on

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Very friendly and efficient staff. Vehicle was in great shape.

FLETCHER W. on

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This has nothing to do with the location I have rented from very pleasant people I don't know how many trucks from U-Haul in the past 20 years because I'm in the armed forces I rented a truck in July four of them within the same week one of the trucks was returned and the computer system was not working I talk to the owner of that location I told him would call me back and let me know how much the truck was going to be they never called me back never bothered to send a letter never bother to email me a loyal customer like I am to be treated unfairly like I was treated is appalling U-Haul has to take some responsibility for not contacting a customer instead of doing that they let 3 months ago by charge me a $30 late charge plus $94 I have never been so insulted in my life I have a history with U-Haul storage units trucks helping friends move and this is the way you treat a loyal customer this is ridiculous and will not be forgotten I wound up paying $124.96 for a rental from 3 months ago that no one even bothered to send a letter to call to email to get in contact with me at all thanks for your consideration in this matter it was handled all wrong have the decency to send somebody a letter what to say that it was not charged on that card instead of waiting 3 months and stopping them from renting a truck until they pay this ridiculous late charge and you think this is taken care of your customers and you want me to do a survey how ridiculous is this thanks a lot

Jimmy A. on

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The staff was very professional and informative and made everything easy for us

James H. on

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Krairit K. on

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Eduardo J. on

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Eseosa O. on

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Amazing service from owners. Truly appreciated what they did for us

Hector R. on

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Devin P. on

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Best U-Haul service in Las Vegas

David R. on

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Best experience yet! Today was a rough start and this Storage location saved my day. Beyond amazing customer service. The front desk lady saved me over $50 . I’ll never go back to Public storage and will use this location for both my uhual and storage room moving forward.

Stanimira L. on

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michelle b. on

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My card was charged. 4 various charges have to return to uhaul tommorow for cash refund regarding charges ... Have used Uhaul for over 10 years never had this happen... Ever...

Hector R. on

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jimmie p. on

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Douglas M. on

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kimberly s. on

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Thanks Elaine for a short but wonderful experience! If it could be that easy all the time. I'll definitely be back for another haul. Keep up the excellent customer service! Wish the truck had a ramp though..... that would be my only complaint ;-)

Cilk L. on

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Ease and efficient customer service very good

elizabeth a. on

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Rodney W. on

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Elaine and her husband are great! It feels like you're just using a vehicle from a family member.

Melvin k. on

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This location has thee best Customer service and friendly people.

Whitney C. on

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The only complaint I could maybe have would be that the inside of the truck smelled really bad. But other than that my experience was great.

Felix C. on

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No comments.elain she is the best of costumer service.very helpful.

James R. on

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Kim M. on

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Maria S. on

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Best customer service in town!

Lloyd A. on

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The agents are polite and timely. They always explain the terms in a clear and concise manner. Friendly and helpful. The facility is always clean the equipment is well taken care of. This is and will remain the only U haul rental and storage facility I use and recommend.

Spencer H. on

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Elaine was delightful and very helpful. All equipment was well kept and ready to go. 10/10 would haul again.

Manuel M. on

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MIKE A. on

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Friendly staff and great customer service.

Gerald S. on

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Nothing to add. This location was professional from the minute I walked in the door. They were fast and thorough. I was in and out in minutes.

Aliyah N. on

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maryland k. on

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all o.k.

Bert M. on

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Great service !

Dennis S. on

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brandee m. on

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Wonderful experience! Elaine was knowledgeable and very helpful! I appreciate the service!

Donald S. on

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Cory W. on

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pamela c. on

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The customer service level of this location was over the top! Elaine & her team made me feel comfortable & she explained everything perfectly. Upon returning the truck there were NO "hidden cost" & that was my main concern as a 1st time truck renter & female! I will recommend this location to everyone!

Danial B. on

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My transaction was flawless. Jim was courteous and professional. He made the experience so easy that I decided to rent a pickup to clean up some mess in my courtyard . Thank you Jim.

Nancy P. on

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Easily transferred my online reservation to this location due to the fact that it was closer. Check out was quick and easy as was after hour return. Extremely pleased with this transaction.

ROBERT H. on

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Cheryl B. on

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Maria S. on

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Great customer service!

Elysa D. on

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victoria k. on

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They were so friendly and helpful.

Bobbie Z. on

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Nothing!! They don't need improving!! Excellent staff and a great storage facility!!

Dorothy A. on

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They made us feel like family

Angela J. on

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Easy and fast pick up and drop off.

Tavaris S. on

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They kept charging my card after I gave them another card.

STeven H. on

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Keep up the great work.

Acamy M. on

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The mobile online check in system sucks. I followed the directions from the email and even watched the video multiple times, but it did not work. Luckily, the lady saw us outside and asked if we needed help (at this point, they didn’t open for another half hour). She let me in and helped us check in manually. She was so nice and helpful and I loved my experience at this location. The mobile check in though... that needs some serious help. I’ll probably never choose that option again if I have a choice.

Rosalind C. on

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FRANCES' G. on

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Elaine and Hubby are the best!!!!!!!!

James D. on

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Allison T. on

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Shelby L. on

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the new Ownership and management team are awesome!!!! We rent storage for a couple years now and equipment Rental in Vegas is needed.

Cynthia B. on

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Excellent. Very Friendly people. Highly recommend them and for sure use them Thanks

noel L. on

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Joyson P. on

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great

Brian G. on

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Patricia W. on

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Jill a. on

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Jill a. on

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Jim W. on

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DIANA M. on

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Vert good experience , thank u

James M. on

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Very friendly staff! Very professional as well. Great moving experience! Will recommend and use this location again!!

Amy A. on

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Andy C. on

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Muriel Elaine F. on

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Excellent customer service.

jigme s. on

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Great customer service. For the first time the U-haul location rep called and followed up- if everything was going ok. Very please and lovely couple running the business. Thank you

Michael C. on

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Need a bigger drive in area

Lawrence M. on

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Mary E. on

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Jane M. on

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ELAINE WAS GREAT.KEEP UP THE GOOD WORK

Donald S. on

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debbie T. on

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Mary S. on

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Great place!! Will always go here! The couple that run it were really nice!!!!

Clifford M. on

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no comments

SULIEMAN F. on

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Brianna C. on

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Thank you so much for helping with the truck and move in special. The Veteran Military Movers that were recommended by Hank did an excellent job. Everything worked out smoothly and everyone was helpful with the scheduling. Thank you for all the hook ups provided by Pecos Sunset Storage and Uhaul!! Thanks & Blessings.....

Jed K. on

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Super efficient and nice van...exactly what was expected/needed. Thanks!