Experience was great and easy !! Definitely recommend
ANITA L
Customer Reviews for Pecos Sunset Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything was great, fast friendly service, check in and check out was smooth
Kevin RVery good 👍
BILLY DNothing, what a great location with super friendly staff and amazing service. Thank you
Robert CSuper friendly efficient professional Thank You
GREGORY BExelente servicio y rapido y barato lo recomiendo
JUAN MFriendly staff and quick service.
NYDIA CStaff treated me awesome....I was 15min late & she told me I wasn't to be charged... I responsibly purchased fuel prior to dropoff...I had the width of the needle ABOVE required level....yet was charged $11 for "added fuel" NOT COOL
Scot ONothing! Nicole is great and she always takes care of all my UHaul needs 😊
HEATHER LCustomer service is very excellent thank you. Keep up the good work.
JOSEPHINE GAt least clean it or sweep inside, I found candies and cigarettes butt everywhere.
Karla RFrom our date of pick up and our date of return everything about our Rental and the Customer Service of the Office Staff was a 10 out of 10. We returned early and I was shocked they deducted the short hours from our previous balance. Office Staff was amazing included with entire experience. Will surely rent a truck from this location again...Aloha
James GBrilliant service real easy!
ALEXANDER CThe owners and staff are excellent!! Professional, kind and very accommodating. Rented from this location on numerous occasions and will definitely come back again! Thank you 😊
HENRY RYou guys were completely amazing. When my husband had emergency surgery and I couldn't get the truck back in time Alicia made it happen at a discounted price. Amazing customer service. Will never use anyone else. Thank you Alicia
carol gThey did a great job thank you
CHAD RGreat service!!Friendly staff, good prices, and easy Dropoff, I recommend for any moving trucks needed in Las Vegas 😃
KAREN CThe lady at the front desk was very nice and polite. She also made everything is easy to understand and also very quick to the keys for the truck.
VINCENT MStaff is super friendly and accommodating Also they are very understanding and fair. Your items will be safe & secure as well if you are in need of storage. Ms. Elaine is awesome and superb!!
ANTRINA Wabsolutely nothing, the staff was friendly and helpful.
ROMERO AWe have rented from this location on numerous occasions. The owners and the staff are always very helpful and accommodating. Will definitely come back again!
HENRY RWhen this store unloaded the vehicle she explained the beginning U-Haul store should have put the car on a trailer instead of a dolly since we were driving across the United States.
LARRY OBe diligent about accomadating when you rent a customer a service rendered & your equipment & your equipment breaks down and causes a paying costumer inconvenience to me & my movers.
FRANKLIN CPeople were very helpful
WILLIAM WNone
BRADLEY NMy best experience yet with any location. Staff was very helpful, and friendly.
THOMAS MAlways extremely friendly, quick to help with any concerns, great helpful advice. I have only positive things to say!
ERICK WI spent 15 minutes going through the app for a mobile pickup. Once approved the app told me to locate the truck, so my husband and I found the truck. A lady from the inside came out and asked up if we had a reservation, I told her yes and I showed her the information on my phone. She ask me for my ID, and stated that I needed to upload my ID and selfie, I explained to her I already did that. So she said she was going to send a link for me to redo it. I showed her the U-Haul information on my screen on my phone again. She says nothing about what I’m showing her, so I proceed to read it out loud, I was ignored. After a minute no text came through. She asked did I get it, I said no, she asked if this phone number was mines, I told her no, THEN SHE PROCEEDS TO ASK ME IF IM CARLOS. I am a female who gave her my ID. WHY WOULD I BE PICKING UP A TRUCK UNDER CARLOS AND GIVE HER MY ID with my name on it? Then she proceeds to tell me that I’m at the wrong location. I explain to her that the truck assigned to me is on the side of the building. She asked again if the reservation was under my name, I said yes. The other woman comes over and states again that I’m at the wrong location. So I read them the truck number and they realize that all they were supposed to do was give me the keys. All of that could have been avoided if the First Lady had active listening skills and read what I was showing her on my phone when I first walked into the office. Also if someone gives you their ID and the name doesn’t match a reservation, and I tell you the reservation is under my name why are you sending a text message to someone who isn’t the person standing in front of you? This was a disheartening experience. A waste of my time all because the lady didn’t pay attention to what I was showing her on my phone. THE APP TOLD ME TO AHOW THE OFFICE THAT SCREEN. I did what I was supposed to do.
Aisha MElaine is wonderful
TANNER JNot a thing. Friendly staff always greets you with a smile, respectful, and quick to help. Been renting from here for 4 years and still have great relationships with them. A+
PAUL OExcellent customer service.
GLENDA SSuper efficient and helpful service. Will definitely return!
HENRY RBetter new employee training
RICKIE BGukyvufccyvtchtv
Claude MThey got me in last minute when I needed a quick U-Haul to pick up my toolbox. This was my first time doing a rental. Staff was friendly, truck was clean, everything about renting the truck was simple and easy. Would recommend.
CHRISTOPHER CSmall parking space for a 26’ but overall it was great
LORENA FThank you so much
DARWYN WExcellent service.
MICHELLE TThis is one of the Finest locations in Las Vegas.
CHRISTOPHER REvery thing was awesome especially the dtaff
GARY MStaff was truly amazing and professional
Tonia MThe ladies working there are super helpful great customer service don’t change anything with these employees they are great
Thurman SThe best customer service I’ve had the pleasure of experiencing in a long time
WILLIAM GNothing to improve on. Everything was fantastic and super easy to understand.
TRACY BGreat customer service. Very friendly
GISELA Agreat lady who checked me in and out
DANIEL KGreat service from this location. I rent uhauls several times a year. This location is the only one I use
LASZLO KVery professional and kind staff and management!
Gregg GOmg these people are amazing! They were VERY comforting knowing the stress that moving causes.
TAMARA SFast, friendly and helpful.
SUSAN SQuick drop off
BROCK EElaine is an absolute pleasure to work with. Polite, respectful and professional. Always greets you with a smile. Awesome place to rent from
PAUL OMostly clean better than usual. Minor trailer damage but noted before taking.
Leo RNothing. This place was great. I was late and they were super understanding about it. Thank you.
Adrianne BExcelente atención la mejor que me han dado desde que rento en uhaul muchas gracias
DAYAN PYes
richard dVery satisfied. I appreciate your great customer service! I will definitely rent from only you folks in the future. Thank you.
SOMERLYN CThey was friendly and nice when to return the trailer.
YUPREMIUM Pgreat service. Thank you
JOHN GI have had two extremely positive experiences with this location. The staff are terrific. They seek to make life easier for clients. Moving stuff around is never an easy time and they have just been so supportive and kind.
BONNIE DTe sellar person is te Best. Thanks
YAMILE BGreat service, great associates to work with ,easy , quick and great prices for the rental!! Thanks U HAUL and team, made a tough job a a lot easier!!👌👍🙂
BRENDA WAt least mention that there aren’t any ratchet straps in the truck
PARKER SGreat customer service. Nice van to drive. Was clean and well maintained. Will use this office again.
MELINDA CI’m very happy with the service the person in the front desk she was very helpful so thank you
ARTURO M