Customer Reviews for Peculiar Treasures Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

The locks were switched so i waited an hour trying to get in horrible then the lock was very rusted. The truck engine light was on.

Rating:

1.0

Very unorganized. Asked me for my credit card multiple times after I explained that I had already paid for the truck and showed them my receipt . I was told that I couldn’t have a printed copy of my transaction because their printer takes 45 minutes to print. While I was waiting, I was asked multiple times to buy other merchandise in the store that I did not want. It took almost 45 mins to complete the return and be on my way. My daughter goes to college in Hammond and I thought renting a U-Haul would be a time saver but ended up being a pain. We will think I wove before doing this again.

Rating:

5.0

I did not appreciate in having my pick location changed two days before picking up the truck.I has a reservation for over a month. The new location did not have any moving blankets that were also reserved.

Rating:

5.0

Very excellent experience overall!

Rating:

2.0

When I received the truck they didn’t open the back for me to look inside, the check in process took forever and every other location I went to didn’t take this long, lastly the mirror was broken. I didn’t notice the mirrors were broken until I started driving and the mirrors turned all the way backwards I couldn’t see any cars behind me the whole ride which is very unsafe. Luckily when I called U-Haul roadside assistance was available but it delayed me because it took them an hour to come. This could all be prevented if they actually check their trucks.

Rating:

1.0

Why charge someone for a fuel charge almost $80 worth, when I received the car completely on E. So I returned it on E and still was charged . This is a horrible place to rent a U-haul. They did not even notify me about anything just gave me the keys . Luckily I read the agreement and was able to see the part where I bring the car back with the same amount of fuel which I did and was still charged .

Rating:

5.0

Nothing to improve everything great

Rating:

5.0

Everything was 5 star quality, and I give a 7 star to the young lady Ebony behold waited in us.She was extremely king, and most excellent in her Customer Service Skills. I will return when I am in need of a moving truck again.

Rating:

5.0

The staff was some of the friendliest people I have ever encountered in customer service. Would absolutely rent from then again.

Rating:

3.0

The process took long

Rating:

5.0

It was great

Rating:

3.0

Missing equipment

Rating:

2.0

They didn't seem like they do a lot of Uhaul business so it was pretty slow. They were very kind people though.

Rating:

4.0

UHaul charged me for fuel when I returned the van with slightly more fuel than I received.

Rating:

5.0

Absolutely Nothing!!! Wonderful staff and wonderful friendly service!!

Rating:

5.0

NA

Rating:

1.0

The service was awful, service was slow. The woman was not knowledgeable about how to work the computer to find reservations. I never received the contract by email. I was sent an email start my reservation was cancelled and i was in the rented van. Then when i went to drop of the van, they had to redo Everything as of i was starting from the beginning. It was very time consuming.

Rating:

1.0

Then I get to the drop off which was overly full... So I was told to park it sideways in a weird spot and had to clean out the truck from the last guys stuff!! TERRIBLE!!

Rating:

3.0

Their printer was down, did not receive a contract emailed 1 was only a Google doc accessible. 3 rd page was not at all readable.