Do NOT rent from U-Haul!! Go to budget!! This is my first and very last time I will rent from U-Haul Will not recommend!! Worse company! Worse customer service!!!
ASHLEY C
Customer Reviews for Peggy Suess Treasure Chest
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The issue was the lack of communication. When I reserved the truck, I was told that Dustin would meet me at 11 am to pick up the truck. When I arrived, he was not there. I called U-Haul, and they were super helpful! We learned that he had made the pick up a 24-hour pick up, but it took 30 minutes for us to reach him and figure out that it was a 24-hour setup. He had forgotten to put it in the system for U-Haul to know that he did it on his end. Other than that, I am glad that this service is offered in Liberty! And I hope that Peggy Suess continues to offer the service with U-Haul
EMILY MNo comment
ROBERT SHad to text a number from a handwritten paper taped to the window because they were at the Dr. to let them know I was there to pick up the truck. After waiting for someone to arrive it was another 20 minutes wait for their computer to boot up.
Lewis WJust treat them all as you did us!
Theodis PHave more trucks at other location that I asked for in 1st place
JEFFREY A