Customer Reviews for Perry Road Storage
(U-Haul Neighborhood Dealer)

130 reviews

13635 Perry Rd   Houston, TX 77070

(281) 807-9835

Location Hours

  • Mon-Tue: 10 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 10 am - 5 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 807-9835

13635 Perry Rd
Houston, TX 77070

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 10 am - 5 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There is no after hours drop off. Costed me extra $10 to drive back and returnit the next day especially when i was able to return it the same day at night.

Manoj C. 
Rating:
5.0

Customer did not leave a comment.

Jenny M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY NATHAN H. 
Rating:
5.0

Nothing, guy at the desk was very friendly

JUANITA M. 
Rating:
3.0

The truck I had reserved was not available for the time I reserved it for. Which caused a problem for me. I think when a situation as such occurs there should be some type of incentive offered since that's why most people schedule prior to the move to ensure a truck is available.

MARY D. 
Rating:
1.0

The wrong truck was parked at the pickup up spot and no one was available to help us figure out why the code for the lock was not working (it was the wrong truck). The staff that answered the phone at this location said they couldn't help with anything. We finally found the truck with the correct lock but it was parked behind a locked gate and we had to maneuver it around other vehicles and the buildings to get to the exit. We lost 1.5 hrs of our scheduled move because of this. We also ordered moving blankets and they were not left in the truck so we did not have any to use.

Miranda B. 
Rating:
5.0

Very good service from Glenn

JOHN ALEXANDER M. 
Rating:
5.0

Great customer service will definitely come back if in need of other rental

CARLOS P. 
Rating:
4.0

Customer did not leave a comment.

MAX H. 
Rating:
5.0

Customer did not leave a comment.

YARELLI E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
4.0

Customer did not leave a comment.

Judith R. 
Rating:
1.0

The gentleman running the place was very disrespectful and rude. Terrible customer service.

Jessica F. 
Rating:
5.0

Very nice person

NICK A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN U. 
Rating:
5.0

Good man

EDWARD M. 
Rating:
5.0

All is well managed.

Hilary D. 
Rating:
5.0

Customer did not leave a comment.

IRVING W. 
Rating:
5.0

Thank You!

Antonio G. 
Rating:
3.0

Customer did not leave a comment.

Dawn D. 
Rating:
4.0

Customer did not leave a comment.

joyce D. 
Rating:
4.0

Customer did not leave a comment.

Judith C. 
Rating:
5.0

Glen was incredibly well spoken and easy to work with. I will recommend this location to anyone looking for storage or Uhaul's, and will drive out of the way to go to that location for my personal needs. Thank you, Glen!

Matthew L. 
Rating:
5.0

The gentelman at the desk was very polite and helpful.

Raul S. 
Rating:
2.0

I brought the truck back late and was charged a whole $100 mire

Enola T. 
Rating:
3.0

Glenn was very nice and super helpful! Got me in and out very quickly.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

mohamed mydeen n S. 
Rating:
4.0

Customer did not leave a comment.

Abdiel G. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER NATHA B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LORRAIN L. 
Rating:
4.0

On the app in the beginning it said to return the truck next to the office and at the end it said return where found, need to be more clear. Minor things here and there on the truck but nothing major great customer service thank you!

JOSE OSCAR H. 
Rating:
2.0

The worker acted like they didn't know what they were doing.

Jenny L. 
Rating:
5.0

Customer did not leave a comment.

Brooke H. 
Rating:
5.0

Customer did not leave a comment.

Dora N. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Martir V. 
Rating:
5.0

New word locks, had trouble lining up letters. Easier exit when picking up after hours, gate was lock and had to back out narrow area.

Andres L. 
Rating:
4.0

Customer did not leave a comment.

Usman C. 
Rating:
5.0

Tim was a great help. He is awesome!

Don L. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
3.0

The truck might need a good cleaning I side the cab and Bay Area. A bit of a smell.

Michael W. 
Rating:
5.0

Courtney was super nice and very accommodating.

Michael H. 
Rating:
5.0

Everything went smooth. The girl working this location was very friendly.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Asha H. 
Rating:
5.0

Customer did not leave a comment.

Damiane B. 
Rating:
5.0

Your representative was very efficient, knowledgeable, personable and friendly. I would definitely rent from her again.

richard P. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Good, courteous and helpful people.

David G. 
Rating:
5.0

Customer did not leave a comment.

Yin P. 
Rating:
5.0

Customer did not leave a comment.

Yin P. 
Rating:
1.0

I made a reservation through the web site for 50 usd and the final receipt is for 126 usd? What's this? 126 usd for a 10 miles moving?

George A. 
Rating:
2.0

I couldn't figure out where to park and it could potentially be dangerous for a single person like me dropping off at night I should have picked the location in Champions it was much more inviting when I drove by.

R L P. 
Rating:
5.0

Kierra was extremely nice!

Albert J. 
Rating:
5.0

Kiara was awesome and I am grateful for her help. Awesome help!

Sam R. 
Rating:
5.0

Customer did not leave a comment.

NAOMI R. 
Rating:
3.0

Customer did not leave a comment.

Toni F. 
Rating:
3.0

The customer service representative was very friendly.

Lori B. 
Rating:
3.0

Customer did not leave a comment.

Brenda E. 
Rating:
4.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Tony L. 
Rating:
5.0

Nice and friendly

Argentina W. 
Rating:
2.0

I was not explained anything, she didn't go over the contract. I have rented with uhaul b4 and this was the worse

Tamara E. 
Rating:
5.0

Excellent customer service! 5 stars!!

AMANDA C. 
Rating:
5.0

I'm glad I was able to correct my charges

Afshin N. 
Rating:
1.0

I arrived at 10 am. I finally left at 12 noon. Took forever to rent a simple truck. the local rep could not enter the info. I could not get it done on line and 3 phone calls to Uhaul failed. In the end the local rep finally got the data entered correctly.

Ron D. 
Rating:
5.0

The customer service representative working there is so personable, friendly and knowledgeable.

COURTNEY T. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Crystal was very helpful and a joy to work with.

Robert U. 
Rating:
5.0

Nothing was outstanding

chris M. 
Rating:
5.0

The lady who helped me was amazing. She helped two customers at the same time and accommodation of both. Hard to beat.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Pat F. 
Rating:
5.0

It was a pleasure doing business on this Rental Pick Up Location! Highly recommendable.

Israel S. 
Rating:
3.0

Customer did not leave a comment.

Merideth U. 
Rating:
5.0

Customer did not leave a comment.

dana C. 
Rating:
5.0

Moving made easy, Very easy. Crystal Deveroux was wonderful. A pleasure doing business Thanks U-Haul See you next time I need moving supplies or equipment

Mark A. 
Rating:
5.0

"MI out" was 68360 when I took the Uhaul but it is wrongly mentioned as 68357 in the contract bill. And am charged for 3 miles extra. Please refund back the amount for 3 miles.

Amrut Y. 
Rating:
3.0

The key location instructions got miscommunicated which resulted in an hour delay for our move. We were quite disappointed but everything worked out afterwards.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Scyrus C. 
Rating:
5.0

Customer did not leave a comment.

Solomon L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

lekeisha C. 
Rating:
5.0

Nothing, the young lady who helped me was amazing.

Robert B. 
Rating:
4.0

Very friendly and helpful staff.

Brenna G. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

praveenkrishna K. 
Rating:
1.0

Office smelled like smoke, it took forever and the gentleman working could not answer a single question or really do anything other than the bare minimum. He also overcharged us by $128 which was refunded. I'm not sure if it was him or the booking agent.

Jeff M. 
Rating:
1.0

Customer Service could have been a little better it 45 mins for the papetwork to be done. When i got the truck i was told the extra equipment i needed was on the truck so when i got to my destination it was not and that prolonged my moving process. My experience with this location was horrible and i would not recommend it to anyone.

ORELIA A. 
Rating:
2.0

1. It took 2 hours to rent the equipment. The individual running the place was not familiar with how to check out the truck. 2. After I actually had the truck, the other materials I wanted to rent were not there. I took off (was late to meet with the people helping me) and didn't notice the missing dolly and furniture pads until I was already in the middle of loading the truck. Basically fix these complaints.

Stephen M. 
Rating:
2.0

The location did not open on time at 9:00 am as scheduled. It opened 15 minutes later. I asked for and would have preferred a pickup at another location that opened at 7:00 am. This lost time was very inconvenient.

Gerard C. 
Rating:
4.0

Customer did not leave a comment.

NASYIKAT I. 
Rating:
5.0

Customer did not leave a comment.

Burnita S. 
Rating:
5.0

Customer did not leave a comment.

javier V. 
Rating:
1.0

Nothing

bernidet M. 
Rating:
3.0

All was well. Chris, the rep at the storage, was very helpful and polite. He did a great job in assisting me.

michelle B. 
Rating:
3.0

The location at Perry Road was average, however, the entire experience was terrible.. Truck not available at the time promised.Customer Service terrible. Will not use UHaul Again..

donnie H. 
Rating:
1.0

Due to imminent weather and unusually high traffic, had to leave the truck at location outside of operational hours. No where to park truck accept grassy area outside of gate. Got charged a clean up fee and towing fee because I was told the truck got stuck in the mud and had to have tow truck get it out.. Never again will I use or recommend UHaul

Vicki S. 
Rating:
3.0

Truck stunk bad!! Almost unbearable . Getting out of the parking lot wasn't an easy task with a 20 ft truck.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

james L. 
No reviews have been submitted for this location.

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