It was hard to gauge the amount of fuel to put in when returning the van. So I overpaid and filled it past the starting point. Be nice if it was full upon pickup.
Joseph D
Customer Reviews for Perrys Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ANTHONY MWaited 2 days after i dropped off the Uhaul to submit the paperwork stating it was dropped off.
ROSARIO LI am contesting my bill and haven’t heard back from U Haul. I was given the truck with 1/8 of a tank of gas. I took a picture. I only drove 25 miles and put almost three gallons of gas in the truck and my final bill had a two gallman fuel surcharge. I sent pics of the gauge and the odometer. I was also charged for safe rental coverage which I did not chose when I reserved online. If I am not reimbursed for both things I will have to take other actions but I’m hopeful UHaul makes this right
Daniel MProcess for self checkout is not well defined and had a very negative effect on my overall experience
Joseph GYOU CAN REIMBURSE ME FOR THE ENTIRE EXPERIENCE: AWFUL AWFUL EXPERIENCE. NO ONE HAS ANY ANSWER FOR STANDARD QUESTTIONS-NOT SURE WHY THEY ARE ANSWERING PHONES. EXTREMELY USELESS. PICK UP LOCATION WAS OUT OF OUR WAY, NOT CONVENIENT AT ALL MADE THE MOVE HARDER THEN IT SHOULD HAVE BEEN AND ADDED STRESS TO THE DAY. FELT UNSAFE IN AN AREA NOT FAMILIAR-STANDED FOR 50 MINUTES BECAUSE NO ONE WAS ABLE TO HELP OR FIX THE SITUATION THE UHAUL CAUSED THEY IGNORED THE FACT THAT I FELT UNSAFE-NO ONE TOOK THE INITIATIVE TO HANDLE THE SITUATION IN A TIMELY MATTER-NEVER AGAIN. GAS WAS ON EMPTY-LEFT 1/2 A TANK AND YOU HAD THE NERVE TO CHARGE ME $3.00 PLUS FOR EXTRA 2 MILES TALK ABOUT NICKEL AND DIMING SOMEONE WILL PAY THE EXTRA COST FOR ACTUAL MOVING COMPANY
PATRICE Avery good experience, could not be better. Everyone I dealt with was very nice and respectful
Lynn AJust want to ask for the key box to be inspected regularly. Felt uncomfortable picking up the van key that was soaking wet in the key box.
Elmer ALike the after hours drop off.
Joseph DExcellent 10/10 customer experience with this location. Staff was outstanding.
mykel eNo improvements necessary. Frank was excellent to work with. He was super friendly and helpful. Would definitely use again...and highly recommend this place. Thanks Frank.
Susan Wonline check-in is miserable.
Joseph MI had to wait a few minutes for the place to open. Everything else was great. The van was clean and ran well. Dropping off was also very easy and convenient.
Joseph DNothing! Everything went smooth!
James MExcellent location. Very friendly staff. Easy to work with.
Dawn CFriendly, helpful service
Takeo IVery smooth transaction and beautiful new truck.
Thomas AThe guys were very pleasant and helpful
John CVery helpful and friendly people at this location. It was a great experience! I would definitely recommend them to someone else.
Michael MI would not recommend the check in over the phone.
Deborah NUhaul has to do a better job scheduling and communicating reservations. While I appreciate that I was able to get the trailer I wanted when I wanted it, I did not appreciate being bounced from one location to another while my reservation still showed the original scheduling location all the way through the drop off process. In the end it all worked out fine but was a little frustrating/confusing while in the middle of the process.
THOMAS DAwesome, easy in & out will definitely use again
William HNot all U-Haul locations are convenient or clean to perfection, but the staff were pleasant and I felt very comfortable. Honestly, most importantly, it's a truck rental that gives people the opportunity to change their lives in a personal way, no matter what each site is like. People live in all kinds of places, this is a truck. The U-Haul staff, any where, is highly qualified and pleasant.
Deborah SSuper staff, very helpful. I was having trouble using the check in and out process these guys were more than helpful . Super service with a 😊
Mr.Gary PThis branch is the worse so ever he doesn't have any skill about costumer service altitude racist he doesn't even know how to meke calculations of mileage he want to steal mileage from me thank god i took picture plus on the top of that has really really no skills of costumer service
BACHIR BI went to pick my car up at 7:00pm saturday night went onto the site to remotely pickup my car. The website made me do a lot of step, photos, made me put in phone numbers and kept saying they were not usable. I had them call my sister, my Mom, my boyfriend and my friend none of these people were expecting a call from an unknown caller and didn't pick up. I was left spending an hour in a dark parking lot getting bite up by bugs for an hour all while on hold with the uhaul 800 number and in the uhaul chat that felt like a I was talking to a robot. Begging to have them hurry up, feeling vulnerable in a dark parking lot with a website that didn't work right. finally someone called me to override and let get my car. It was upsetting experience. Very poor program for remote pick up.
Maureen CFriendly and knowledgeable rep., served and answered my questions promptly.thank you
joe LHave used them on several occasions. Always helpful, easy to work with..
Robert CWorst customer service at front desk
MARIANELA GSpot on with return placement and helpful.
Timothy Gfriendly Helpful and even help me hook up the trailer to the truck the proper way to make sure everything was ready to go highly recommended
Christoph JUnfortunately... you need to pull your franchise from this location. The owner is very condescending, arrogant, and racist. He made a few derogatory comments and was very rude and difficult to deal with. Making my rental experience, a terrible one. I will be sending corporate a detailed letter.
Carlos PI elected to rent the truck using my mobile device. Despite having service and then later connecting to the shop's wifi service, it took me an hour to get the keys and then get on my way. There appeared to be heavy traffic on the server or some other issue that made the experience frustrating and not one I would like to repeat. Don't give the option if the back end support can't handle it.
Tabitha CMike salese in middle town was the nicest person to ever grace this earth, and even though we had many difficulties with spotswood, he was very kind and helpful. Spotswood was below what I'd call acceptable. The person there was rude and didn't seem to care that much.
Alexander LThank you perry’s Auto. Trailer ran great
Chris PStaff at Perry's was very helpful and accommodating, answered all questions. No problems at all with the 6X12 trailer that we rented for the day.
Christopher Kperfect experience
Kevin SThe truck that was assigned to me was old and it was starting to break down I almost felt like I was going to get stuck!!
JOHN PExcellent service
Zsolt Bnothing
Robert WI was not too happy that I was charged a fourth day. The location closes at 2:00 on Saturday I used the drop box for the key since they were closed and the return was marked as 5:30 which despite not being accurate was 45 minutes and I was charged a full day
Joseph RThere was no issue with the location or the employees, the trailer was just not well maintained. Several of the "tie down" points inside the trailer were made of wood and held in with thin nails that pulled out easily during transport. Fortunately we checked on our items during the move and resecured everything to tie downs on the floor which were metal. Some of those were loose and not very secure but it was better than the wood strips which just came right off the wall. Trailer needs to be revamped.
Andrew GThe mobile app is fraught with problems and better communication needs to occur between uhaul reps and the customers.
Michael STrailer had almost half of its lights out, needs to be maintained. Was worrying about be ticketed on the way back at night.
John MCertainly got the job done but half of the trailers lights didnt function. No issues otherwise, though. Did what it needed to do, so no complaints.
Elhav GGreat services and nice place
John CThe problem was not only with the location. The overall customer service experience was very poor. Reservation was recorded inaccurately. Trailer was not available when needed. Multiple calls required. Long wait times on hold. Multiple people required to solve problems. It is always like dealing with a mom & pop operation than a multi million dollar corporation. NO STARS FOR ANYONE INVOLVED.
Tim SGreat
Michael KSmooth check-in, hook up and return/drop off. Excellent customer service! Would definitely recommend this location..
Edwin CThe gentleman that I picked up the vehicle from had no idea what customer service was. He seemed annoyed that I was there and uttered two words to me after “license and credit card”. Some soft skills go a long way
Wesley OI was told I would have 1 extra day of rental, which was supposedly Wednesday the 20th, yet I was charged for the extra day for $40. While this is upsetting, I still would recommend uhaul, however I would tell anyone to double check if any extra days or miles slotted are complimentary.
James SI rushed to get my trailer back so I wouldn’t be charged for two days I forgot got to sweep out a little sand and a board was in the trailer that had been there when I picked it up and I forgot a bungee cord Perry’s automotive contacts me and says that if I come down and sweep it out if not you will be charged 25 dollars I couldn’t make in there time because the trailer was being rented out Not pleased with there service being that the trailer was not damaged it just needed to be swept I’m planning to go elsewhere for my next trailer rental being that I use U-Haul frequently
Jeffrey HOverall great experience with rental. Thanks to Perry for great service
dennis jvery helpful got me out the door quickly found out its a father & son operation
robert sDefinitely will use this place again.
Edward CHitch chain slack fell off and we had to secure it ourselves.
Beatrice D