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RUBY H
Customer Reviews for Persia General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!
TYRONE RNotify the customer that the reservation they made that vehicle they asked for did not have one at that location n get there 8 days later after they made the reservation to find out they don't have that truck n not call customer ahead of time to let them know that
Michael JVery friendly and approachable
joe bQuick and easy no hasselo
Daniel GNot that I can recommend. I thought you were great I will always come back to you store real friendly people. Highly reco.end
Neil nI would recommend having the clerk come out and check the U-Haul W the customer. I was not advised of the link being sent to me about the condition of the truck. I received it after I left, and it expired before I arrived home.
Jamie EEverything went smoothly from start to finish in renting this 15’ box truck. Couldn’t have asked for a better experience and it was only 10 min from home! I’ll definitely use this place again as the need arises.
Raelynn BI informed them of the parking brake issue and was told they don't repair and to put the cable and panel as it was when I picked it up. I did. Feel sorry for the next person that rents it and hope they have tools on board.
Linda DAre pick up time was at 11am we arrive at 11:20 and the truck and car hauler were not attached the lady grabbed the manager and explained they are not like the larger uhauls they are a third party which I understand the manager proceeds to come out and I quote says "what do I need to do so I don't have to come out here again" as she walks off towards the car hauler, she explained the same thing that they are a smaller uhaul and don't attach them for us which is fine so me and Jon attach them then notice our car haul doesn't have a tow power cable attached so we had to find one to use ourselves. Not very helpful or friendly that manager.
krysten dExcellent selection and very friendly. We have used this location multiple times and they are always very helpful.
Allen EPaper I got said there was half a tank of gas in truck but there was little less then a quarter tank so I had to put more gas then I used to make it half a tank to return it costing me more money
Thomas JThis place is awesome! The Staff was attentive and kind! Made our day during a stressful time.
Tammie SI only had issues with the haul app. I couldn't get it to work so I could return it during closed hours. This is a haul issue and not the dealer. I truly enjoy the customer service at this location. Top notch service.
Dakota PGreat people to work with.
Roger BBetter parking of the trailers.
Terry TThey did great
Clarence CVery friendly and responsive.
Jan SFriendly staff - quick pick up and hassle free drop off. I would recommend to anyone needing a U-haul rental.
James MApp usage was way below average Site pickup was great
Billy CI called them and they said I could drop off the truck and trailer, I did, now this.
James RRogersville location awesome ! Dropped off truck and was done with friendly staff in 5 minutes!!!
Mark LCharged us for returning it to them were we originally asked to drop off. I will never use uhaul again and will never recommend you to any one.you fucking suck
Anthony CVery nice and friendly
Robert FFast and very friendly service. Best experience I have ever had renting U-Haul. Will definitely go back.
Kimberly GNo issues. Friendly and helpful staff.
Kris WGreat experience. Very helpful and friendly.
Diane TLeast stress ever to rent. Didn't take a hour before and after. They had everything ready to when we arrived, just had to run card and driver license. Return show paperwork and pay. Before and after less than 5 minutes.
KATHLEEN AVery helpful!
RUSTY WThe only thing would be a larger lot the reason being is that that location had a large inventory which is a great thing
Troy GCustomer service was excellent and they were incredibly friendly. Wonderful!!!
joanne bI have had no issues renting equipment from this location, I have been renting trailers from this location for several years now. They have always been very friendly and helpful, I highly recommend them
Barry WThe equipment was not inspected apparently. The tire pressure on of the tires was low and due to the distance, the tire would have blown out. Fortunately, I noticed it before I had an issue leaving me stranded in a rest area for 3 hours. Roadside assistance had me on hold for an hour before answering. Arron the service rep was great but could not locate a a tire store in the area that I was broke down. U-Haul being a large company should have better service in the event of issues on the road. I'm not a happy customer.
Dwayne PEasy drop-off transaction.
David CThe online statement said I was only going pay 65 dollars and when I played at the store it jumped up to 137 that's crazy I had it reserved yet a different price when got to the store will not use uhaul again
Kyle RThe woman who helped me was super nice and made picking up the equipment an easy process.
Victoria PDropping the truck off after our one way move was very easy and the staff were friendly and very kind. Thank you!
Dale HI would not recommend uhaul to anyone I was over charged and your ridiculous prices for getting a lost key socks and I got charged almost twice what I was quoted. But the place I got it was nice people
Kenneth GSmall store but the customer service was great friendly and respectful people I recommend going here if you are in the area of Rodgersville Tennessee
Dwayne TI had reserved the trailer at one location but when I arrived they didn’t have the size and I had go to another location to get the trailer. When I got there, the cashier rang up the order and I asked for a discount because of the change in location. She was polite enough to offer a $10 discount, but it ended up adding $10 to my order. As she tried to correct this by adding more of a discount my total kept going up. I was getting frustrated because I was on a schedule and was getting more and more behind. I asked her to try and fix the problem while I went and hooked up my trailer. The trailer was blocked in by one of the moving trucks. I went in and told them I couldn’t get out. They gave me a key and asked that I move the truck as the my were not very good at driving the trucks. At this time, she had my receipt ready which was $92 instead of the $82 on my original reservation. I wasn’t concerned about the discount as I was running more more behind schedule but insisted that the total at least be brought down to the original amount. She told me $92 was the original amount. I argued and finally she opened the cash register and gave me $10 cash. The whole ordeal ended up putting me almost an hour behind my schedule.
Jeffrey MVicki knows everything there is to knew about customer care and satisfying them very knowledgeable and caring she should be an ambassador for your brand many out there could learn a lot from her
Anthony GThis is not the place that I chose.
Sean GGreat service, easy drop off!
Deborah BVery nice people. Took care of me.🙂
Denise WI was disappointed by availability through Uhual's website. I would like to see the website use more updated information. The fact that the equipment was not available where I requested and showed having equipment added an hour to my move preparation.
Jarred CFriendly customer service, have used them before for u-haul rental service.
Alan JI love this uhaul location. Down to earth people that make you really feel like they're interested in helping you. I pass multiple uhaul locations just to deal with them. I tell everyone that I know to go there where they'll be appreciated and taken care of. Thank you for letting me say what I've thou6for so long!
WILLIAM MThe Persia location has multiple trucks and car dollies. These are not well organized and should probably be redistributed to other locations that need them (like the Eastern Blvd. location in Montgomery).
Frank PDropped off trucks no one there but plenty of room to park. Slot was pretty full to drop off papers and keys. But ok
Ralph CFast check in and out
Barry WThey were very helpful and polite
David T