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RAMON V
Customer Reviews for Personal Mini Storage Broadview
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service,I will recommend it 💯
ROSAURA GDucha a HUGE difference
Karin LLocation needs a sign showing direction as it is a little difficult to get to.
Jeffrey CAlthough the service at this location was excellent, it wasn’t the location I reserved at. I received an email or text telling me I had to pick up at another location 2 days before pick up date. I had to drive in horrendous traffic to get to this location while passing at least 7 or 8 U haul locations closer to my home
BROCK CEddie is the best! He made this rental easy and is very knowledgeable
James WVery friendly,Professional. I love this location Truck in really good condition, clean
Paula CThe costumer service was great! The only thing is that he didn’t have dolly’s. I suggest you guys provide them with more equipment or update the information online.
Ileana VEverything was great it was very convenient.
ANNA KOh was advised that I would be accommodated for poor experience and dirty truck and was not I got charged full price the employee was not on site I had. To wait almost 2hours to pick up truck
RACHEL CQuick, easy access and very friendly staff. The 24 he option was extremely helpful since I had to get the truck after hours. Would definitely recommend this location to friends and family. Also the fact that they do storage and have moving supplies makes it even better. Thanks again!
Anthony CThere are bees being kept on the property next to the u-haul rental office. My wife was stung in the process of picking up the u-haul. The buildings are also well off the main road and hard to find. Lastly, there is not paved parking lots to park in.
ALEXANDER HAll I did was an after hours drop off. The location was dark and had no clear spot to park trucks. I parked in the sand and almost got stuck.
Rachel JTo begin with the attendant wasn’t there which delayed me an hour. Her sign said she would return at 11am. At 12:05 she returned. To make matters worse; the tongue of the trailer was sitting flush on the ground with no block under, nothing. The tongue on a 12 foot trailer has to weigh in excess of 200 pounds. 95% of people can’t lift that. I will never rent anything from this location again and will tell everyone I know to avoid as well.
MICHAEL Won the website it says they open at 8:30am but they opened at 9:00am. We were on time so we had to wait 30 minutes.
Crawford DGentleman who checked me in was very knowledgeable courteous and helpful highly recommend this location!
Mario MSome clearer signage for the lockbox location. Otherwise smooth service
Perla PExcelente atención y muy conforme con el trato del personal y de sus equipos de trabajos,gracias
JUAN CThe worst experience.. Unprofessional, unhelpful, unknowledgeable service. Frustrated and will use a different location or company all together on the future.
Nikia LAlthough not all of the pads were available, nor was the appliance dolly, I reserved, the representative took care of the situation as best he could. I would come back because of his service.
Jeremiah Lyour manager in this location is extremely kind , helpful, and considerate as a person ,manager .
Jenaffer GAnthony went above and beyond he stayed late to help me when I was running behind. He helped me hook up trailer lights and ensured they were working. Explained every detail in an easy to understand fashion. Anthony is a true example of what a manager should be.
Avery MThe attendant was great she did a good job. The truck was clean but needs maintenance. It was making a bad noise when accelerating. Also the A/C was set to defrost and would not switch to the vents.
Efrain VEverything was good. This location treated me with professional and great service
Priscilla LJasmine was super! Great customer service.
Ron HNONE
Luis TJazmin was very helpful and has good communication with customers. I always call this location.
SAMUEL GThe manager was annoyed that Uhaul set up the pick up time at noon because she closes at noon. THe equipment requested was not onsite. I was over charged for my rental and the manager just told me it was taxes and fees. I was charged twice for the truck rental. I had to call Uhaul to get this corrected. I still need an updated invoice for the correct charges.
Leonard ERep was very helpfuyl overall great expierence
JENNIFER Sgreat service.
FREDDIE DLooks like the computer system frizzed several times, which diminished the experience. However, the lady that assisted me covered this flat with great attention and courtesy.
ROSA QManager Carlos was a great help went above and beyond to help me and my family out he was great
MISTY SGreat location for me!
MELANIE RThey should carry trailer spare parts
CESAR QNobody was around for awhile, but once the manager returned, he was quick to check the truck and check me out.
JOSEPH HNothing at all, everything was excellent. The staff was helpful, friendly and informative. Reservation was made online, the truck I requested was not available so they gave me a free upgrade over the phone. You made a difficult process ( moving) much easier. Thank You
RUBEN GYou should have a sign on the entrance of the road where is located because I got lost trying to find the exact location/road that would lead me to the office.
YOLANDA G