Customer Reviews for Personal Mini

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini

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Haley W.
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I had a great experience! I did pick up on your phone and it was so quick and easy. Tony was a great help and he was super friendly and nice. I have used this place a few times and will definitely continue using this place!

MICHAEL M.
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List of items needed to return vehicle should be given up front. It was pouring rain when I returned my truck and it was not fun standing out in the rain taking pictures.

Philip T.
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Very friendly atmosphere- led me to equipment drop off area- checked me in- unhooked trailer- I was on my way- under 15 minutes at site. All staff were wearing masks and following COVID protocol. Great experience from pickup to dropoff

Scott D.
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The people here were very helpful I told him about the mud on the floorboard he said not a problem he would get the truck cleaned up all in all the truck ran great everything else was a good trip

Michael R.
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Customer did not leave a comment.

RENEE W.
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Staff is AWESOME!!!!!

ASHLEY H.
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This location has honestly been the best truck rental experience I've ever had. I wouldn't go anywhere else now for my rental needs. Employees are wonder and friendly and it's by far the cleanest location I've seen.

CURTIS R.
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Nothing is truly needed to improve at this location. The service was PHENOMENAL and if Tony and His Wife Alicia hadn't of been there and been the high value and character people that they showed me they were by going way above and beyond, I don't know how I would have been able to finish all of the remaining tasks I had to complete with my aunt's recent and sudden passing especially with me not being a resident of this state at all.

SHAUN B.
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Customer did not leave a comment.

Kayla S.
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To many hidden added costs. Would have chosen options differently had I known there would be so many extra charges at the end.

Christopher B.
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Customer did not leave a comment.

Janettie C.
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Christopher B.
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Customer did not leave a comment.

MARIA T.
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Customer did not leave a comment.

Evon S.
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Customer did not leave a comment.

Natasha C.
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I was sick to my stomach from the amount of bleach that was used prior to me entering , over charged for gas , was charged extra for coverage that I declined, once I called back after the incorrect charges to local store and was hung up on

GONZALO B.
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Customer did not leave a comment.

Cody T.
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Positive attitude, and very helpful representative!

Woody E.
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Customer did not leave a comment.

Donna O.
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Donna O.
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ROGER M.
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Stephanie R.
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Customer did not leave a comment.

Euclides L.
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Very helpful employees

Jamie V.
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Customer did not leave a comment.

KEITH M.
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Customer did not leave a comment.

Steven G.
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Customer did not leave a comment.

Sonya H.
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Alicia and Tony are the absolute best!!! They are courteous and kind and go above and beyond to help make sure that your rental experience goes smoothly. Premium customer service, friendly smiles and laughter is the summary of my time at their U-Haul office! Visit this location - it's worth it!

Raymond G.
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Tony and Alicia go the extra mile to help their customers.

Ronald F.
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I was coming from out of town and called to see what was going to happen as I would be there after closing hours. Tony told me there was no problem and he met me at the location almost 3 hours after closing to allow me the ability to drop of equipment. He is the best and I would recommend this facility wholeheartedly. Thank you Tony for making my long tiring day and on a positive note.

Evan S.
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Customer did not leave a comment.

Davarius H.
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Customer did not leave a comment.

David G.
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Great customer service, will definitely be back for any moving needs in the future!

THOMAS M.
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Everything went smoothly.

DESIREE V.
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Very accommodating , we needed a 26 ft truck. Hard to find and they reserved it for us. Used to the app to pick up. Friendly owners would recommend

Norman H.
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Excellent service!

ALEXANDRA V.
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I have no complaints or advice. I received splendid service and would highly recommend this facility going forward.

Shawn M.
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This is the second time in recent months I have rented from this location and probably the 10th or more overall. I tried the last two times to do 'contactless' where I don't have to go inside and both times your system won't allow my to complete. This is VERY frustrating and wastes my time as they require me to start all over once inside. I brought this to the attention of the manager and their inside computer system was also down. They tried to take care of my reservation via their phone and kept complaining about it and U-haul overall. I didn't need to hear this and it just made me more anxious to get my truck and get out. They wanted ME to file a complaint (more of MY time!!) Rather than them addressing this issue, which they said is a very reoccuring issue), this was a husband and wife team that doesn't have the proper ediquite to be public facing. They expressed their frustration out loud in front of me and had disagreements in view of the public..not a good look, it was uncomfortable to be involved in. So I finally got my truck more than 30 minutes after I arrived, did my business and brought the truck back early and with more gas than I left with. ( I got NO paperwork when I left with the truck). When I got back, the man greeted me and checked in my truck, he was pleasant at this point. He handed me my bill and it was much higher than I anticipated..he said that I'll have to go inside for a detailed receipt. After I got it, there was a charge for Safe move, which on my reservation, I declined along with every other offering. The woman said that I didn't tell her that I didn't want it. But she never asked me about any extras... safe move, boxes, locked, if I need storage...nothing. So why did she purposefully check the box adding that item to my bill and none of the others?? I asked and then they both started getting irate with me saying it was my responsibility and quote 'the customer is not always right' (man). I said it wasn't about right or wrong, simply it was done on purpose to drive up my bill or it was a mistake..I did not know either way and was not accusing them, but I didn't check the box and opt in for the $14.00 extra charge. The conversation got more heated and the woman asked the man to leave the office and she would handle. She said it was taken care of and I asked for a revised receipt..yet another under the breath comment about me! She wound up calling a supervisor or someone to fix it, but she had to be walked thru every single step and kept sighing like it was such a burden. Pathetic customer service and they both let it be known they were upset with me. This is absolutely unexceptable. I let them know I owned and managed restaurants for over 25 years and knew quite a bit about customer service and how to handle difficult situations and now as a customer, I still have a low bar as far as my personal expectations, but this was one of the worse ones I had in many years. I hope that they get help or can be taught how to handle problems when they arise. I have 6 Uhaul rental places within my town that come up on YOUR map, so they are all within a 10 minute drive I'm assuming. I know exactly where each one is and will absolutely not be going back to this one again even it is the closest. You can search for other reviews by me, to make sure I'm not a serial complainer, but you will find zero of them as I value my time too much, but this one had to be put out there.

Harry S.
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Customer did not leave a comment.

WALTER R.
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Nothing. The truck I rented was by far the cleanest vehicle I ever rented. This includes many cars as well as moving vehicles. Kudos to to those in charge.

Christian T.
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Customer did not leave a comment.

ANTHONY P.
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Customer did not leave a comment.

Rebecca A.
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Customer did not leave a comment.

Scott G.
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Customer did not leave a comment.

Kevin Z.
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Great experience. Thank you

VIOREL L.
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Very friendly and helpful staff.

SHAWN M.
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Booked on line to pick up without having to go inside. Got there and it was not available. Wanted to book a pickup truck, but it booked me a van. Had to go inside and start the booking process all over, give credit card info and drivers license. There credit card processor wasn't working, wasting 15 minutes of my time by having to do all that over again. Truck was requiring a oil change, so that did not allow me to see the mileage to verify if it matches or how much I used when dropping off. The cargo area of the van was left with several items of trash that I had to dispose of before returning so I didn't get charged. Overall, not a great experience!

lewis L.
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Customer did not leave a comment.

Amanda D.
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The staff is amazing at this location, super helpful and so friendly! Great people and Great customer service!!!! Thank you Amanda Dewberry

Kelsey C.
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The location forgot the much needed and already paid for dolly and furniture moving pads. It was after hours, so I couldn't reach anyone with the company for help.

Rodney C.
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There was a mask left in the truck from someone who previously rented the truck this tells me that it was not disinfected and due to COVID 19 I think that is not safe. Also there needs to be some type of WiFi available for pickup and drop off as my phone and my fiancé's phone both did not get service.

Robert B.
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They gave us a terrible truck they knew had issues because we were an after hours pick up and it was a long haul one way. The tail light was out, the radiator hose blew while driving and it had been repaired before with tape so they knew it was bad before assigning it.

Jeff D.
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Very kind & professional

ROSS B.
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April was awesome and very customer friendly!

JOHN B.
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Everything was great! Easy access, really nice equipment and everything worked properly! Very easy move. I had to keep reminding myself I had a trailer behind the truck it was so easy to tow!

STEVEN B.
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Customer did not leave a comment.

stuart M.
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Everything was great thank you

DARWEN D.
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Customer did not leave a comment.

carlos H.
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I rent a 15' truck 7 days in advance and the day before call me to say that Uhaul hasn't this one available and they change for a big one (26') . This one I can't fix in my garage and have to park in the street behind. and the dolly is not inside the truck as we did in the contract. I have to make a new reservation for the dolly and go to pick up in another place on Sunday.

kevin K.
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Customer did not leave a comment.

Debra S.
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Customer did not leave a comment.

Brandon G.
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My complaint is more with UHaul than with the location. The app, check in process, not having the vehicle I needed and overall lack of organization was really bad. My reservation was at 9 and after being passed around to another location that had the vehicle my reservation called for, I waited in a 2nd line there and finally was able to pick up the vehicle. That was AFTER I checked in online twice. Super inefficient for something that shouldn't have been.

Miguel M.
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Customer did not leave a comment.

Evadney K.
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Please sanitize the vehicles before the next rental goes out due to Covid 19 Thank you.

Jay H.
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Employees were very friendly, and got me in and out of the office quickly. It was a pleasure doing business with you.

Stacey P.
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Tire had a large bubble on it I had to go switch it for another trailer

Christopher C.
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Customer did not leave a comment.

Myriam R.
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The mobile application is not friendly user, confusing and time consuming.. Truck delivery through the application, the camera feature of the application not working. NO answers to phone calls.

Ashley A.
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Pick up and return of my Uhaul was difficult and and an inconvenience. The website had prefilled a mileage number for my Uhaul that was 30,000 miles under what it actually was. I tired to upload a picture and manually enter what the mileage was and it gave me an error and would not let me proceed with my self pick up. I'm not sure if walk in stores are still open but mine was at a personal storage unit without anyone to help in person so I was using the self rental website on my phone and had to call a representative. I was on hold for about 20 minutes before I was connected with Faith. She was honestly amazing. Very personable to talk to and eager to fix my issue. It took us longer than I'd like to get the picture sent to her and have her manually enter it so I could get going, however she extended my rental time by an hour without charge which was great as we spent every minute utilizing the truck to move. I had the same issue when I went to return it, spoke to another customer service representative (not sure of his name) but he was equally as helpful and had me ready to go in 10 minutes. Great customer service, the self rental website could use some work.

Michael H.
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Fix your app - after going through the entire Process there was an error on your side. Thank goodness for April at the facility Who helped me.

Cheryl F.
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Customer did not leave a comment.

Richard P.
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Nothing Great service,

Mary K.
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Customer did not leave a comment.

Randy D.
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Antonio M.
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John R.
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Fast efficient friendly. Can't ask for more

stuart S.
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Customer did not leave a comment.

Brian S.
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The key return after hours is terrible. I wasted 15-20 minutes. Kept showing turn on location service, which was on, so I could not proceed. The system SUCKS SUCKS SUCKS. Never use again. I will only use again cause the runners of the place happen to be leaving and took care of it. Negative one on a 1-10 scale for key return, crap crap crap.

Mark M.
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Customer did not leave a comment.

Sandra B.
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No improvement in my opinion

Sandra B.
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Customer did not leave a comment.

Teressa C.
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Customer did not leave a comment.

Andrew S.
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Enjoyed the simple in and out process and friendly customer service!

Michael I.
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Customer did not leave a comment.

Donald P.
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Excellent service and great personnel. Made my move easy. Thanks again.

Georgiana T.
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Your property management team is great!! Blessed to have them.

Thomas H.
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Very friendly and helpful employees. I have another location closer to me but choose to use this one because of their high customer service.

Roger M.
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vehicle traveled 6 miles got charged for 2.5 galls fuel Truck uses half a gallon of fuel per mile. Plus $30 fill up charge TOTAL RIP OFF DONT USE THIS LOCATION

Zachary A.
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Customer did not leave a comment.

Joshua S.
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The staff here were very kind and helpful!

TODD J.
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Can't think of a thing... Lawrence is AWESOME!!!!!

Juan B.
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The couple running the location are the absolute best we have ever met.

Michael L.
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Everything was great!

Maria F.
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Customer did not leave a comment.

Louis McDonald F.
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It was the best.

Hector V.
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Very nice staff & great equipment.

Dirrell R.
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Customer did not leave a comment.

Maria D.
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Well although the pick and drop off was good but the extra fees were unexpected and not explain. Especially the cleaning fee cause I cleaned the truck myself but still get charged a fee. Please look into to this cause it's not great service if customers getting charged regardless of cleaning truck.

Jollyson B.
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Very good and gently people working there

ANDREW W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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