Customer Reviews for Personal Mini

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini

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Georgiana T. on

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Your property management team is great!! Blessed to have them.

Thomas H. on

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Very friendly and helpful employees. I have another location closer to me but choose to use this one because of their high customer service.

Roger M. on

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vehicle traveled 6 miles got charged for 2.5 galls fuel Truck uses half a gallon of fuel per mile. Plus $30 fill up charge TOTAL RIP OFF DONT USE THIS LOCATION

Zachary A. on

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Customer did not leave a comment.

Joshua S. on

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The staff here were very kind and helpful!

TODD J. on

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Can't think of a thing... Lawrence is AWESOME!!!!!

Juan B. on

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The couple running the location are the absolute best we have ever met.

Michael L. on

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Everything was great!

Maria F. on

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Customer did not leave a comment.

Louis McDonald F. on

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It was the best.

Hector V. on

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Very nice staff & great equipment.

Dirrell R. on

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Customer did not leave a comment.

Maria D. on

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Well although the pick and drop off was good but the extra fees were unexpected and not explain. Especially the cleaning fee cause I cleaned the truck myself but still get charged a fee. Please look into to this cause it’s not great service if customers getting charged regardless of cleaning truck.

Jollyson B. on

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Very good and gently people working there

ANDREW W. on

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Carol W. on

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Richard R. on

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For a $29.95 rental for three hours I paid $64,10. Your truck price adds are very deceiving.

David H. on

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Murray C. on

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Linda P. on

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Nicholas P. on

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Folks at Personal Mini are professional, friendly and very helpful. The place is clean and organized. I recommend Personal Mini to family and friends!

JOSEPH G. on

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Location was fine...they were friendly. Truck was a piece of junk. 100,000 + miles. Driver door barely shut. Transmission was subpar. It was clean on the inside.

Sean R. on

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Pennie T. on

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I would like to thank you for being very friendly,patient ,and helpful

Michelle N. on

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David N. on

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David H. on

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MIKE P. on

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Very friendly and professional service. Vehicle was clean, ran well and tank was full. I would highly recommend this facility to anyone looking to rent a U-Haul truck.

Tim H. on

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The only problem I have is with the Uhaul Truck and the mileage. I was moving only 4.5 miles to my new home and I made 2 trips and the mileage should have been only 18-19 miles total but somehow the Uhaul truck showed the mileage at 43 miles. That’s crazy this always happens I don’t know what was done truck to make it read that but I will never in life rent another Uhaul truck. I reported it to the place where I rented the truck and they said there’s nothing they can do about that. I’m really ticked off about this. There need to an investigation done on Uhaul Trucks.

Daniel B. on

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Customer did not leave a comment.

DEXTER G. on

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Great service

Kent C. on

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Kathy B. on

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Randy B. on

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earl F. on

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CARLA B. on

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Joe C. on

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michelle H. on

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Staff was very knowledgeable and helpful.

Gary S. on

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Need more service people behind counters that know the computer systems to move customers through in a timely manner.

DANIEL ROCKY L. on

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Troy C. on

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Walter David P. on

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Every thing was great. We rent storage here. The on site management is fantastic. They are very friendly and extremely helpful and professional. Would recommend vehicle rental services and storage services at this location.

Marc S. on

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The site was exceptionally clean the employees were very friendly and helpful.

Cynthia M. on

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No, I was completely satisfied with this transaction Clean store, professional, quick and easy pick up. Thank you

Roger B. on

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All good

erin S. on

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Customer did not leave a comment.

Brittany C. on

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Great customer service. The folks that work there were so helpful and so nice. Such wonderful personalities.

Andre H. on

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There is really nothing negative about this location. Everything was awesome.

regina E. on

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The staff at this U-haul were very friendly, professional, and accommodating. I would definitely use them again. Thanks for a very pleasant rental experience .

Dustin B. on

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Customer did not leave a comment.

Timothy E. on

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I made my reservation for your location at your 13650 Granville Ave, Clermont, Fl. For 26’ truck. A few days later I was told my reservation was moved down the block to 15635 Highway 50, clermont,Fl. The reservation was made for a 8am pick . When I arrived at 15635 Highway 50, clermont,Fl it was closed and did not open until 9am. I was not told about the time change. I had movers at my home at 9am to help with the move. I paid for these movers by the hour. When I finally got home with the truck the experienced movers opened the truck and said it’s very dirty inside, it looks like somebody used this truck to move trees and it would look bad on our company if we put your furniture and mattresses in there . They said we would have to clean it before we could put your stuff in there. I gave them a mop, bucket add old towels to do so. We didn’t get started with our move until about 11:00 am. I got a truck from your location at 1970 S Hwy 27, clermont, fl on 03/28/19, clean truck on time and no problems . When I picked up the truck I inspected the truck for damage and cleanliness inside the passenger compartment and the outside of the truck. I never thought that I needed to inspect the storage compartment, where you would put the things you are moving for cleanliness . We have all rented cars while on vacation or to take the place of our personal vehicle while it is being repaired. How many of us inspect the trunk of a vehicle we are renting for cleanliness ? I have never in my life Inspected the trunk of a car rental.

James S. on

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When I returned the truck I was charged a fuel surcharge because the representative (LD) said it wasn't on half a tank. I put $35.00 of gas in the truck before returning it and showed the receipt. He disagreed with me when I said the fuel is where it was when I picked the truck. up. The requirement of returning vehicles half full is suspicious as it is. Why wouldn't you want vehicles full, its easier to know when the fuel tank that is on the opposite side of the truck is full then when it at a half tank. I will not ever deal with that U-Haul location again. LD should work on his communication skills.

Donald W. on

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Customer did not leave a comment.

Paul O. on

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Put a broom in back of cab

Brenna-Marie F. on

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Fix your app

Paul O. on

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Have a mirror placed on left rear corner to see back

Christian D. on

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Customer did not leave a comment.

Paul O. on

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Put a pen in the cup holder

Paul O. on

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Give a discount on repeated paying customers

Tod J. on

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The interior was clean there were several service lights on which was worrisome, thank goodness I was only going across town.

Terry P. on

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Paul O. on

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Paul O. on

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Much better than the other one

Justin B. on

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Laurie S. on

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Paul O. on

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Have your computer system keep certain information on customers on file speeds up process freeing up sales staff

Matthew B. on

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Regina R. on

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Tracy S. on

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ray M. on

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Continue what you are doing

David S. on

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Nothing. Great experience all around.

Doug L. on

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John B. on

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Doreen S. on

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This company charged me for damage to a uhaul truck, when all they had to do was turn over the contract and see it was noted there was prior damage. Informed me I didn't have to tell you, this is a courtesy call. When I arrived they had to get the contract out of the trash. I had to go through craziness to get the money refunded, because they said it was out of their hands and to contact uhaul and their boss. Two calls to Uhaul and never received a return call. I have always used Uhaul but will not use them again. When I notified them I would be moving my items out of their storage I was quoted one price, on that day I was charged a higher price. I would not recommend this company, there's plenty more in the area.

MELISSA F. on

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He really didnt care annoy my complaint

Barbara D. on

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Customer did not leave a comment.

Donald C. on

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Stop cheating customers. Excessive and unwarranted charges were discovered on the final bill for gas and use of a credit card as payment. The gas tank was on one-half at time of rental, but paper work indicated three-forth. The agent did not verify the gas tank gauge prior to rental but assumed the gas level.

Maribel R. on

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Excellent customer service. Lawrence makes you feel welcome and treats you with excellence. Thank you!!

Cliff S. on

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Friendly people

Frank T. on

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JAMES F. on

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David M. on

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Very easy over all

Brian T. on

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mary V. on

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virginia A. on

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I (the mother) order the U-Haul here in Florida. My son drove it to Illinois

LJ W. on

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All were great service

TIM M. on

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Nancy C. on

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Frank W. on

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armando P. on

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Great service!

Christal N. on

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please help make the customer aware if they have planned to return the vehicle on a day they are not open. We were not aware they were closed, or of the procedure to drop off while closed. We had to call again and ask about what to do.

Martha L. on

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Jerry S. on

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Professional and helpful at returning facility. They will receive my future business.

Louisa P. on

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Great experience. Thank you!

Robert W. on

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FAST, HONEST, AND FRIENDLY SERVICE

Caleb S. on

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Everything was so wonderful that I can't imagine how to make it a better experience.

HENRY K. on

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Mechanically truck in horrible shape.....clean otherwise.

Javier R. on

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The ck in miles on the report were wrong for 32 miles, if I wouldn’t ck the miles I would be ending paying more. I called back to them explain the situation, and they told me that they would change the miles in the system. Thing that never happened. Next morning looking on my invoice I was charged by the wrong amount after we talked on the phone. I had to called back and spoke to her again to change to charge. It was a frustrating situation. I would not use this location again.

david T. on

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Customer did not leave a comment.

Richard W. on

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Didn't have the flatbed we needed so talked into a cargo that we couldnt use. Returned right away but still charged. Never even opened the door .