I was forced to change my pick up location and type of truck last minute due to some error of over booking. This caused me to go very far out of my way, and ruin the plans for my day. I have used uhaul many many times and am usually happy. But this is unacceptable.Warren S.
Customer Reviews for Petes Check Cashing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not clean. Representative was late, and that led to me having to lay extra for my movers due to my time slot being messed up.Luciarae F.
The truck was not cleaned we had to sweep it out the ramp was for a shorter truck so it was very steep and the light in the back didn't work very dissatisfied with the overall of the truckDAVID B.
This is a convenience store, not a U-Hail store, receiving one-way returns and possibly repairs. Helpful with return and removing trailer from truck.MICHAEL W.
Customer did not leave a comment.CLAIR B.
Customer did not leave a comment.Vikki B.
It was great, but truck wasn't that clean - sunflower seeds on floor and console pockets.Rob H.
Customer did not leave a comment.Brian E.
When I dropped off the trailer my only guess as to where to put it was beside another trailer that was in the parking lot next to this business location. When I went inside to take care of finalizing things, the clerk asked me if I put the trailer beside the other one, and I said yes. i offered my contract and he said he needed it. He took my paperwork and walked away. He started talking to another worker. That was it. He didn't check the trailer. Later that night I called UHaul customer support because I was concerned about him not checking the trailer and whether or not it would be secured somehow.. The agent confirmed the contract was still open. I told her I did not want to be called in the morning to say the trailer was damaged or missing, meaning I would have to pay for that. She made a note of my call. The CS Agent was friendly and professional.Christian U.
We ordered 2 dollys and didn't get anyElige P.
Incredibly misleading â€œreservationâ€ process! Showed up at location and said my â€œreservationâ€ was not valid and no trucks were available. Eliminate this problem and only use reservation when a truck is actually available!!!RICHARD F.
Customer did not leave a comment.Barney J.
Just keep being as organized and efficient as you were today got us.genie C.
The person that helped me at 980 S Main Street was vary helpful. But customer service at the higher level was absolutely terrible. My original reservation was changed the day I needed the rental and what was provided was not going to work with my situation. Then I was given the run around and lied to by customer service which resulted in me wasting Two and 1/2 hours trying to get the truck and dolly I needed the day of needing it. I will never use U-Haul again for this reason.Daniel Z.
Customer did not leave a comment.Michael W.
The lady who waited on me at the counter was awesome. She got me a truck that I needed very quickly. She was really ice and knowledgeable of the process. Very very helpful.TODD B.
first truck had no AC. second truck leaked all over our furniture and boxes. if that wasn't bad enough between truck one and truck two we spent hours trying to communicate with UHaul because the rental location could not help. they could only tell us to call a useless uhaul phone # or go online. Going online never worked of course. The 800# disconnected us 4 times..No one would ever believe this but when we finally talked to some guy in another UHaul office he connected us to a 900#. YES I said a 900#. If UHaul actually follows through on this survey I will be surprised because the 3 previous promises to call us back never happened.. I would like to talk to UHaul corporate representative one-to-one.Sharon F.
Customer did not leave a comment.John C.
Great service. Fast and easy.Robert B.
Customer did not leave a comment.Jeffrey W.
The pick up location was not where we chose to pick up. We were directed there due to the one we chose not having truck we needed. We had also requested moving pads when we made reservation on line, none were available. Had to wait about 10 minutes for clerk to come to counter, this location is operated inside a convenience store.Deborah W.
Customer did not leave a comment.Eric L.
If the trailer would have been cleaner inside, this would have been a great rental. Other than that it worked fine.William C.
Great service and good customer service thank you for everythingefrain M.
Customer did not leave a comment.William T.
Customer did not leave a comment.michael C.
Customer did not leave a comment.Charles T.
Customer did not leave a comment.efrain M.
Customer did not leave a comment.Tiana A.
Hire more customer service reps like the young lady at this location!ALLAN A.
Customer did not leave a comment.Joshua R.
Not charge $8 for being over mileage when I spent $750 for my rental. All I did was complete my move and your mileage estimate was wrong. Was told I would get a call and never did, just got charged. Awesome customer service. The place was fine for drop off. The U-Haul experience was not a great ending. Buyer beware.Brian K.
Uhaul was dirty on inside looks like hadnt been cleaned at all for awhile. With the covid right now you think they would clean it after every use.KATELYNN M.
Though I had pre-booked online, almost all the contact information in the final contract, emailed to me after the rental and billing, was wrong (except of course my email and credit card number). This is despite my correcting the in-store CSR agent several times. The actual rental cost nearly 3x as much as advertised, despite filing up the gas with my money ($2.65 at their gas pump) Turned Into my being charged (1 gallon = $14 on the final bill in addition), bringing the truck back before due time, with no damage. The trip was within town (few miles). Getting an itemized receipt was impossible for them until after the final bill & charged credit card. Uhaul's vehicle pre-inpection cell apps \ online apps are buggy and crooked (I am an IT professional with 35 years of experience). I recommend you document Every Thing with your Smart Phone camera (photo & video - like we did) This is 'vulture capitalism' especially during a Pandemic and Economic Down Turn (Day after 'Thanksgiving 2020). Happy Holiday$$$!michael L.
The check engine light was on and the truck kept skipping gears. I love think the transmission is going out. I forgot to mention to the clerk. The clerk was very nice and gave excellent customer serviceroxie T.
The guy that runs this location is a weasle. I asked and got permission to leave the auto transport there until i was ready to load up (after loading uhaul), he said yes, he then turnes around and checked it in the next day, claimed i returned it, then turned around and rented it out. Not ever telling me. When i come to get the transport and realize it was gone Nd decided to call the 800 number instead of dealing with this scum, one of his family members that operated. Clothing store beaide this place (attached one building), came out recording and laughing and hurried insise the uhaul part of the store pointin at his phone. THE 800 NUMBER CUSTOMER SERVICE I GIVE A+ TO, HOWEVER A MERE REFUND HERE AND THERE, AND A DISCOUNT ON MY NEXT RENTAL IS HELPFUL BUT DOES NOT BEGIN TO COVER THE OUTRAGE AND FRUSTRATION I HAVE WITH THIS LOCATION BEING AUTHORIZED TO DO BUSINESS WITH UHAUL. I WOULD URGE UHAUL TO LOOK OVER THIS FACILITIES ORDERS AND SEE HOW MUCH THEY HAVE COSTED THEM. OH DID I MENTION THIS WEASLE ALSO CHANGED MY LOCATION FOR DROP OFF WHICH MADE MY BILL JUMP 90$ MORE... THIS WAS AWFUL. FRIDAY AFTERNOON HAD TO DEAL WITH RUSH HR TRAFFIC IN A 26' FT UHAUL TRUCKWilliam W.
Go rent somewhere else!! My 3rd time going through them (they were the closest UHaul place). Issues EVERY time. EXTREMELY slow & poor service- staff woman doesn't know how to do her job. Owner? man also very slow! VERY LONG wait times!!! Units not clean; mileage not recorded correctly. Had to go back to get a refund claim started because woman there didn't do her job & tried to pass blame onto ME!! Never going back to this location, nor will I recommend them. Three strikes.Precious S.
Customer did not leave a comment.ANDREW M.
Customer did not leave a comment.Michael C.
i chose to pickup the truck without any contact with the store. I go through the whole long process and when i went to the box to pickup the key, it wasn't there. A lot of good contactless pickup did me! Very inconvenient, especially when i was in a rush! won't recommend this to anyone! i had to go into the store. that meant i had to go back to my car to get my mask and when i do get to the store, there are customers in there with no mask on. This was not what I asked for!!!!!Pamela W.
Clean the truck and windowsronald E.
When I picked up my rental the 1 st truck I was given had dents that they had not noted. Then I was changed to a 2nd truck that ended up having no brakes so I went back into the store to report that issue and so they again changed my rental back to the 1st truck but denying that there was issues/damage to the truck. After sometime finally they decided to take a pic of the damage to note. After getting the truck home to get ready to load, the cab and back was so dirty that we had to sweep out the back and empty the cab that had numerous cans and bottles in the floorboard and cigerattes full in the console. My experience at pickup was awful. Have made a verbal complaint and waiting for a return call.Stacy S.
Smoke odors and didn't clean up inside too! It was nasty!! It should be banned smoking insideJeremy L.
Everything worked out great Thank youPatrick Y.
Very expensive! Was very disappointed with the .99 a mile. Won't rent a uhaul again.debbie W.
The person I spoke to at the pick up location was very helpful. The people I talked to on the phone at the 800 number when making my reservation were also very helpful. The issue appears to be that the information in the computer system does not match the pick up location. I reserved a 17 inch truck with an appliance dolly, a regular dolly and furniture pads. this location does not have any furniture pads and was not aware of my reservation for either of the dollies. I was very lucky because several people were picking up vehicles and at first they did not believe they had dollies at all. Luckily no one else had taken them or someone had just returned them so I was able to get what I wanted. On the phone when I called the 800 number I was told one pick up locationBut ended up having to go to the location where I ended up picking it up. For me the new pick up location was better but for others this might be a problem. It doesn't appear like the computer system knows where the equipment people are renting truly is. The staff are amazing and accommodated with the computer system definitely need some upgrades. I wished I had known the direct number to the location where I was picking up to begin with and this would have been the better way to make a reservation.Norman Y.
Better counter servicebob F.
I was not happy about what I was charged for having the truck for 2 hrsmilcent J.
1. I did not get the rental at the location i originally reserved it at because the previous customer hasn't returned it. They told me to come to this second location, Pete's and one would be ready for me. 2. I had to wait until the young girl at the counter finished writing whatever she was writing and talking to other employees before I could be helped. It wasn't until I stated that I was on my lunch break and clearly inconvenienced now before I could get assistance. 3. I did the online check in to avoid in person contact. They still made me go through the process in the store.MARQUESHA B.
Customer did not leave a comment.Elisa K.
Customer did not leave a comment.Karen G.
Customer did not leave a comment.Wendell C.
the truck I got was old and kept shifting into tow mode when I started it. It wasn't exactly clean. I ordered blankets and a appliance dolly and I only got the blanket. We got moved, but you can probably see why I rated my experience as average.David S.
No representative on site at pick up (9am) or drop off (3pm). Equipment was not in the truck and was not able to be provided. The online truck pick up was horrible and took almost 20 minutes to complete with having done the online check in the day prior. We then had to sit on hd for 20 minutes with customer service to find out about the missing equipment.Ross O.
Customer did not leave a comment.WILLIAM J.
Everything at this site was fine. However, this was not supposed to be my pickup location. I showed up ay Angliana and my truck was not available. So I was told I had to go all the way to Nicholasville to get a truck. I had driven 3 hours from Ohio to help my son move, and this cost me over an hour of time. I was not offered any discount, mileage deduction, or any other accommodations. I am not happyRichard L.
Called employee at location the next day to tell them I had dropped of the trailer after hours the previous night. Employee said I was good to go and would close out the rental. Return location then closed for the day and did not confirm my trailer turn in or close out my rental. Horrible service. Will not do business with them again.ELIJAH C.
Have an employee do a cursory check of the vehicle prior to giving it to someone else to take.harold B.
Customer did not leave a comment.Barbara H.
The vehicle was great and the online check in and out was excellent. Had a slight lag, but overall, the technology is superior. Pete's check cashing wasn't helpful at all. I asked to check in and he said I could do it over the phone (it was slow so I thought it would be quicker to do it in person) . I went outside and did everything myself. I requestes to pick up at another location but it switched to guarantee my reservation. I hate going to Pete's check cashing. Thats why i didn't choose there to begin with. However, the online check in is much more convenient. I'll be doing that from now on.Carmen H.
I'm not sure where the communication break down was but I called the number on my ticket, waited on hold for 18 minutes and then was told the facility â€œopenedâ€ at 9am. No one was there until 10am. The rental desk is in a gas station and the folks there were unfriendly and rude. The woman for the rental was very helpful and pleasant.LAURA S.
Overcharged on trailerBarry C.
This is no reflection on Pete's Check Cashing, but...I have rented (2) trucks from U-haul in the last 6 months, and both times I overestimated the number of miles I expected to travel. I was told that U-haul would credit this overcharge to my account. I'm still waiting...Byron A.
Customer did not leave a comment.JERALD B.
Great serviceKAREN K.
Customer did not leave a comment.PEGGY C.
Everything went smoothly and the truck was in good condition. My only complaint was that it took way to long with the 24/7 access pickup and drop off. It shouldn't take 20-30min to pick up and 15min to drop off.Han Kyul L.
Everything went very smoothlyBenjamin D.
no one available to help hook up unitDann M.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.David B.
Service was prompt and efficient. Even though mileage on paperwork was wrong, it was handled properly and did not slow us down. Very grateful.Logan M.
Customer did not leave a comment.Tony K.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.leila S.
Customer did not leave a comment.Carolyn E.
Customer did not leave a comment.Leslie H.
Was suppose to drop the uhaul off at another location but upon returing the truck we found out we had to reload the trailer again and go across town to a different location. Not worth what yrouble we had all the way thru the process to ever rent feom uhaul again. Bad experience from the time we went to get the truck and trailer on.. Took away out much needed time from pickup then a ridulous amount of time trying to return the equipment. The truck and trailer both were fine tho.Doyle B.
Always a satisfactory experience at this location.Daniel J.
Customer did not leave a comment.DAVID T.
I returned my trailer but the lady never returned it in the system. I got a reminder the next day to return it so I logged into the app and verified it had not been checked in. I drove back and returned it myself through the app then. Wasted a second trip and could of resulted in fees if I didnt return it early.michael K.
Uhaul has very poor customer service. They exploit customers and very much unreasonable.William T.
Customer did not leave a comment.gordon C.
Inside of trailer needed to be swept.susan W.
I have rented from this location many times, and have always had great customer service. I will continue to use this location for my rental needs.Greg C.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Kendale Y.
Everything was great.Wendy H.
Was told to just leave key on desk and they would take care of it in the morning. Took me numerals calls the next morning to verify return had been handled.Sandra R.
Customer did not leave a comment.Sandra L.
The only complaint would be the rental person was not there at 10:00. We had to wait until 10:10 and then by the time she finished with all the paper work it was 10:30 before we got on the road!!Scott N.
No one could help me when I arrived to pick up the truck. They open at 10 but the ONE person who works that counter did not arrive. They finally called the owner and he completed the transaction via telephone. The same situation when I returned. I waited 15 minutes and then was told just to leave the key.brittney B.
Hard to hear the agent speaking. Otherwise she was efficient.susan W.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Lee M.
The major and only thing I am upset about is there was an extra 14.00 taken out of my account besides the rental price of 39.95 and gas mileage deposit.Young T.
Had to add a quart of oil to engine to bring it to full capacity.Chace C.
Customer did not leave a comment.Rick T.
Wonderful service overall. They were having PC problems and were having to do things on their phones. Wasn't a big deal for me but slowed their process down.Eric F.