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ZBIGNIEW M
Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person on site was very good but didn’t have authority to hand out keys so she had to phone someone.
Michael CThe rental vehicle was not in road-safe condition nor was it as clean as I would've expected. Rented equipment was not in the vehicle upon pickup, there was a long list of issues I found after only using it for a couple of days, and I've yet to hear back from a management team member after waiting over a week (I was told by an associate a formal complaint was filed on my behalf - 8 days ago). Overall this was a very bad experience and I will refrain from using U-Haul at any time in the future.
Benjamin LThe girl at the counter didn’t know what she was doing .
Damian GGet rid of your pick up at Kesha travel. She had two young children running around the office that the person in the other office had to keep trying to get control of. She also does not take debit as payment. She said it was cash or credit. She said that was a rule. I told her that was a choice she made. They were just overall not great and rude The two girls I dealt with at 1002 Simcoe Street south were excellent
ANNA CWhen I dropped off my vehicle, the gas station clerk did not know how to do a return for U-Haul. He was on FaceTime or a phone call speaking another language to someone else for 20 minutes while I stood there. I told him I could just check it out myself on the app and he refused to let me do that .Then he told me to go and overcharge me by 48 km.
JUANITA F