I booked at one location just to find out upon arrival they do not rent from you assholes anymore. The owners of that location own another location which I had to drive much farther to. If a location does not rent trucks anymore, why the fuck is that location on YOUR website. Absolute bullshit. I will find another truck rental company next time, even if it costs me a shitload of money. At least it will not be fucking uhaul anymore. Bite me!
Todd K
Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were charged a $25 cleaning fee when we returned the vehicle. There had been rain the day we rented it, and we did track some dirt into the cab, which is unavoidable under rainy conditions. I did not consider it to be excessive, there were no clumps of mud, simply muddy foot prints. I don't believe that there was any mud tracked into the back of the van, but there may have been some grit. I was rather shocked to be charged a $25 cleaning fee for that, considering we found french fries and other small debris in the van (cab and back) from previous users (a small wood star, likely from a craft item, some small pieces of plastic, and loose nuts). I would appreciate hearing back from U-Haul on this situation. Thank you.
Marina M