I did not request insurance and it was added on without my permissionNiurka J.
Customer Reviews for Petrol Trail LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nilson S.
I don't want to do any comment because rent before . You charge me to many.MOREL P.
Customer did not leave a comment.Denise L.
The van barely had any breaks. I completed my reservation online and had to wait when I arrived at the location just to pick up my keys. I was told that the truck that I reserved had to be checked and in before I could get the keys. I was also over charged and had much difficulty reaching a U-Haul representative on Saturday.Margaret F.
Customer did not leave a comment.DOMINICK V.
Horrible customer service. I kept being told to stand to the side with no explanation. I was never explained expectations of the vehicle, no vehicle inspection, and zero paperwork. Process took roughly 30 minutes and lady at the counter said they didn't have my reservation before somehow finding it 20 minutes later after she gave me her phone to text somebody. Very poor experience.Russell A.
had roaches crawling in the back once I opened the door and I put the gas back to were It was when i picked it up and the still charged me for gas ....not satisfiedLakeshia S.
Make sure the trailer works ( my car came off of the tow dolly in the middle of the road ) . Lights didn't work on the dolly and I have to drive to another location to get fixed. Also the employee wasn't trained on how to attach trailer. ( he was apologetic ) but didn't know how to do itAshley D.
Customer did not leave a comment.tatiana P.