I rented a 26 foot truck online to pick up and return at this facility. I rented it from 10:00 AM for 8 hours. I intended to drop the truck off by 6:00PM. Nowhere did it say I was unable to drop off the truck after hours. Your system allowed me to rent the truck with this criteria stated. I checked out the truck with my phone at 11:00 AM and intended to spend the day moving my property from one storage unit to another. I had to pick up the keys inside the store. When I did the employee told me they did not accept after hours returns at that location because they didn’t want the trucks to get stolen. The store closed at 3:30PM. I only had my wife and daughter to help me move. We had a full load for the truck. We had to rush and I barely made it back to the store at 3:35PM. Luckily they were still there and I was able to drop the truck off. Very unprofessional. If the store doesn’t allow after hours returns we shouldn’t be able to schedule a return there after hours. BTW I would have left that truck in front of that store whether they wanted to accept it or not.
Robert M
Customer Reviews for Phelan Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was fast and e mail with closing contract was sent to me in minutes great job
MOHAMMAD YNothing.. Great Service!! Great Equipment!!
ROBERT NI was told the day before I picked up my tow dolly that this was the only location in the high desert that had a car dolly. I had to drive an hour out my way to get the dolly. While driving to the location that I was picking a vehicle up from I seen two locations off of Bear Valley Road within a half mile of each other one (the original location I was supposed to pick up from) had a tow dolly and a second location just past it had 3 and was en route to where I was going and the reason why I chose those locations.
THOMAS WMiguel was so helpful and cheerful.
MARY Pyou all did well, no inprovements needed, Thank you,
RODERICK SPhelan Propane always takes care of us. 100/10 team.
DIEGO RExcellent service
ROBERT NGood service
GERARDO CExcellent service!
ROBERT NThe guys are always friendly and on top of things
AARON PI often need trailers and I really love the service and the ease of pick up/drop off as well as the inventory of equipment at this location.
MARTIN SNothing everyone was great thank you so much much appreciate your business
SOPHIA FThe location was easy to get to and access - Phelan Propane. It was somewhat easy to make the appointment but I do not like talking with the general number folks and not to the actual dealer. The folks who assisted me at Phelan Propane were excellent, probably the best service I have had even from an Haul authorized store. I realize that U-Haul calls go to a general number and nearly all of those folks have no clue to the area one is discussing on the telephone.
THOMAS KSuper nice guys and fast service
CANDICE CFast and Courteous
CHRISTIAN RHaving rented many types of equipment UHaul Phelan was was excellent. From the phone call. Routing. Availability. Was perfect. Phelan propane quick and efficient Thank you
JERRY BNothing, excellent service.
CARLOS LGreat service!!
Robert BGreat service
ARTURO AThis location is stock, always have weekday i need and the people are friendly, knowledgeable and get you in and out.
Melinda TMuy bien la atención y cercano del lugar donde residimos
Orencio AEfficient and friendly employees. Nothing to change.
Keith OExcellent service in always!
ROBERT NFast easy to rent
CONNIE MEasy check in and check out process with very friendly service.
NICHOLAS VNot a thing., Excellent service!
ROBERT NThe UHAul truck had not been swept out of the… I had ask for a utility dolly (and they said they would have one) there was nothing… otherwise it was great
GAYLE GVery courteous and helpful.
ELLEN KAm very pleased with my on going Uhaul rentals at Phelan Propane
ROBERT NI can't think of anything
JOHN TNothing to improve on. Had an amazing experience. David, Raad, Zaid, Miguel, and Pedro really made the experience painless and easy.
ROBIN KVery friendly and helpful
SAMANTHA CThe only thing I was disappointed with this rental was the inside was filthy and it was left with no fuel. I will say u-haul did make things right because I did see a fuel adjustment on my final receipt. Overall, I am very satisfied with the rental transaction and do recommend U-Haul to anyone I know. I do want to add that the staff at Phelan Propane were kind a very helpful.
CHARLES CVery helpful group. In and out in no time at all. Fantastic customer service.
FRANK SJust keep up the good customer service. Best rental location in the high desert
QUINTIAN RGood service
OMAR EGreat place to rent equipment
ANTHONY RExcellent customer service
Antonio GNothing everything was outstanding, great customer service!!!
NICOLAS RStaff was great, but equipment was very sad in both appearance and unlevel across the axles. It was clean, just very old and it was a little embarrasing pulling it across country.
Michael SIn and out in record time, no waiting. Great customer service.
AURELIO MThe young man that helped us was very nice very attentive. This is our second time in the Phelan U-Haul talking with him. He’s very thorough life sometimes can seem like these days that it could be kind of tough and then you meet somebody like that with a nice smile and very helpful that makes you realize that sometimes things can’t go very smoothly.
GILBERT VStaff is very friendly
KEVIN WEveryone was very friendly, prepared, and quick!
CAITLIN DGreat!
CRAIG SNothing everything ran smoothly
CEDRIC TService Representative is knowledgeable, helpful, friendly & gets it done quick.. I Luv this Place!!
Garrett SThe young man at the location did an excellent job. They were kind and very detailed, which is a very rare quality nowadays. I would gladly rent a U-Haul from this location again.
KATHY STrailer was sticky and hard to use. Poorly maintained
MATTHEW DI have done business with this location on prior occasions. Great people great experience I will use them again. Kevin Riese
KEVIN RKeep doing what your doing!
ANTHONY S