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SEAN F
Customer Reviews for Phelan Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very courteous and helpful.
ELLEN KAm very pleased with my on going Uhaul rentals at Phelan Propane
ROBERT NI can't think of anything
JOHN TNothing to improve on. Had an amazing experience. David, Raad, Zaid, Miguel, and Pedro really made the experience painless and easy.
ROBIN KVery friendly and helpful
SAMANTHA CThe only thing I was disappointed with this rental was the inside was filthy and it was left with no fuel. I will say u-haul did make things right because I did see a fuel adjustment on my final receipt. Overall, I am very satisfied with the rental transaction and do recommend U-Haul to anyone I know. I do want to add that the staff at Phelan Propane were kind a very helpful.
CHARLES CVery helpful group. In and out in no time at all. Fantastic customer service.
FRANK SJust keep up the good customer service. Best rental location in the high desert
QUINTIAN RGood service
OMAR EGreat place to rent equipment
ANTHONY RExcellent customer service
Antonio GNothing everything was outstanding, great customer service!!!
NICOLAS RStaff was great, but equipment was very sad in both appearance and unlevel across the axles. It was clean, just very old and it was a little embarrasing pulling it across country.
Michael SIn and out in record time, no waiting. Great customer service.
AURELIO MThe young man that helped us was very nice very attentive. This is our second time in the Phelan U-Haul talking with him. He’s very thorough life sometimes can seem like these days that it could be kind of tough and then you meet somebody like that with a nice smile and very helpful that makes you realize that sometimes things can’t go very smoothly.
GILBERT VStaff is very friendly
KEVIN WEveryone was very friendly, prepared, and quick!
CAITLIN DGreat!
CRAIG SNothing everything ran smoothly
CEDRIC TService Representative is knowledgeable, helpful, friendly & gets it done quick.. I Luv this Place!!
Garrett SThe young man at the location did an excellent job. They were kind and very detailed, which is a very rare quality nowadays. I would gladly rent a U-Haul from this location again.
KATHY STrailer was sticky and hard to use. Poorly maintained
MATTHEW DI have done business with this location on prior occasions. Great people great experience I will use them again. Kevin Riese
KEVIN RKeep doing what your doing!
ANTHONY SThere is no improvement on excellence. The Phelan, Ca rental yard is excellence. The employees are well mannered, and very knowledgeable. I look forward to not only renting u hauls again, but also buying my propane from, Phelan Propane.
CURNELIUS KBetter security for the equipment is recommended. Truck had the gas siphoned out at the U-haul facility the night prior to pickup.
DOUGLAS Keverything whent great
BREANNA RI normally rent the two axe trailer you didn’t have it this time but the one axle did the work , everything is fine !
GILIBERTO CThey have excellent customer service. They are always quick and ready to assist with whatever is needed. I would definitely recommend them and I have a few times already.
BERNADETTE BThe workers so very kind and quickly
hector gNothing, the people who run this u-haul company are great people who are very knowledgeable and very professional.
Robert DService is great so not much.
Gloria RThe guy was super nice n gave us waters.
SABRINA EGreat service and friendly
dina mRented a truck and trailer but did not have a tow bar with the truck. Drove off with the truck and had a blow out on the tire it took over 2 hours to have it fixed
Michael DYour staff, there is friendly and very helpful. I would recommend this location again
Glen MGreat service. Thank you again for accommodating the change.
angel TVery friendly, helpful staff
Carol RGreat and friendly customer service!
Maria EI AM glad to found this number 909-885-4378 scheduling department they are vary good helpful but 800 number its useless i use UHAUL 3,4 time maybe more in year always have problem whit 800 operators
GEVORK ZWe love Phelan Propane. Always so nice and helpful anytime we rent from them. Highly recommend!
Steve BThe workers are super professional and really go above and beyond for customer service
Nichoel HEquipment was in great shape. Employee was fantastic. Will definitely rent from them again. Thanks!
Karl MActually call the customer when you say your going to if the equipment is moved to a different location than where is was reserved
Damaris HThe facility was very neat and clean. The reps were amazing, friendly and very helpful. The truck on the other hand, had some issues. The truck needs a SEVERE wheel alignment. But most importantly, driving in the rain without any wiper blades is dangerously unacceptable! I was 20 min late returning the vehicle because I simply could not see while driving due to truck needing wiper blades replaced prior to my rental. It is actually California regulation to have proper wiper blades on these rentals. I was charged an "after hours fee" for returning the truck after hours. I was told I could return it at 8:30pm, due to visibility issues, I couldn't arrives any sooner than 8:50pm. I find it insulting that even though I am billed for a 24 hour period, I was still billed an after hours return fee even though the equipment was returned on the same day as the rental. My safety was at risk, and still punished for returning the same day (4 hours after rental) even though I persevered through the dangerous conditions due to issues outside of my control as far as NORMAL maintenance of equipment.
BRENT BExcellent experience. The truck I reserved was not here because the previous renter did not return it. The owner of this establishment drove to the nearest U-Haul and brought me a truck, treated me very well. I was surprised and yet very thankful.
John SReserve own person without call
Carlos Mmade my return easy and quick.
Roger GCustomer service was outstanding at both pick up and return. Will rent from here again.
MORGAN MI find that the crew at this location is extremely helpful, courteous and efficient. They do an amazing job!
Larry HN/A
Susan G