Customer Reviews for Phelan Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Phelan Self Storage

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Roger S. on

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The computer system was very slow and time consuming at least from a customers point, and on returning the clerk had to do the check in over the phone, even online system was slow, but over it was a good experience with U-Haul.

Steven M. on

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This seems to be a satellite outfit. The first vehicle needed repairs, leaks gas. But Jessica was quick to get me into another one and saw to it that I was reimbursed for the loss of gas that I tried to put into the first one. Over all, a good experience.

Tasha S. on

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We had a BIG problem the the gas. We put gas in and someone cut the gas line. Thank God the Moreno Valley office help us so much. Thank you

Chris K. on

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Gabriel G. on

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Easy drop off. Friendly staff observed and checked on me from window a few times to make sure I was ok, without impacting my return process. Made for an easy non-interrupted return.

Nahomi B. on

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None. Good experience will go for future uhaul rentals

Alexzandra B. on

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Customer did not leave a comment.

Robert T. on

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I googled local Hesperia, ca Uhual near me. I called a week in advance to reserve the 20 foot truck. The guy I spoke with gave me the run down of the price and said that my reservation was set. The day before I moved, i received a call saying they did not have my truck at the location and wanted me to drive 40 miles away from my home to get the truck. That would of made no sense so I asked for the size smaller which I knew did not fit my stuff. The day of I call when I'm on my way to the Heaperia location and they tell me they now dont have the 15 for either, that I had to drive 18 miles away to retrieve it. So disappointed in the lack of incompetence and communication.

KATHLEEN M. on

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Theresa G. on

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Filthy truck

Joseph H. on

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Michael R. on

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Kenneth R. on

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Everything went great

Terence M. on

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David H. on

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Melissa G. on

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judith F. on

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It was hard to find the truck we needed because communication between the uhaul locations was very poor. Was assured the truck was available only to drive there and find it wasn’t. This happened three times. The passenger side mirror got loose and we were unable to fix it. We ended up having to tie it down and the passenger had to do the looking for vehicle clearance when changing lanes. The transmission needs fixing before that truck is rented out again. The engine had trouble changing gears, especially going uphill. The cab smelled of cigarettes and was dirty. The windshield wipers were old and didn’t wipe the water off very well.

Randall O. on

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Personnel (Jesdica) was very friendly, accommodating, and helpful.

Verna C. on

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Holly B. on

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I was really impressed with the inside of the facility...the surrounding area seemed really run down but with a little TLC it has great potential.

Song K. on

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chris O. on

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still can't get my situation resolved on hold now for 35 min, TERRIBLE

Robert N. on

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Staff very friendly and accommodating. Actual cost was less than the estimate. WooHoo!