Customer Reviews for Phillips Building Supply of Gulfport Inc
(U-Haul Neighborhood Dealer)

139 reviews

9185 Hwy 49 S   Gulfport, MS 39503

(228) 864-3078

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(228) 864-3078

9185 Hwy 49 S
Gulfport, MS 39503

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I let every one Know about this location

NABIEL B. 
Rating:
3.0

The truck was filthy and had hardly no gas when I picked it up. The gas was not a big deal but the filth was. I was unable to take photos before I started the move due to time constraints and was charged a $25.00 fee at return because of someone else's filth. I also feel I shouldn't have to had to clean behind someone else before or after my rental. This was something that should have been done before my rental. I will not use UHaul services again. I would not recommend anyone else to rent either. Furthermore, if the office worker were to pull the contract for the rental before mines, I'm 100000% sure that person was charged a fee for filth and the until was not serviced before my rental. Please check your records and compare. I shouldn't have to pay for that.

Patrice A. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

AWESOME STAFF

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Julianne T. 
Rating:
5.0

Superb customer service with a smile!

Gracia H. 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
3.0

We uploaded DL online but when we tried to pick up truck with app it asked to upload DL again so went inside. We had already paid online but Phillips (pick up location) cancelled and made us pay again. We did not like that.

Floyd C. 
Rating:
1.0

Not over charge people.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Easter weekend, no at location

Jeremy C. 
Rating:
3.0

Customer did not leave a comment.

Lisa P. 
Rating:
4.0

N/a

ALLECIA K. 
Rating:
1.0

Better customer service stop trying to scam people out of money. Stop adding mileage to the truck knowing I didn't drive no 57 miles they just some messed up people and they racist as hell. But they think it's over they haven't heard the last from me I mean that they got to prove that the truck wasn't there at the time they say it was and my lawyer is going to ask for them cameras recording....

JAMIE H. 
Rating:
5.0

I paid for two days, but only used truck for one day. Will I get a refund for one day?

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Alva M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

This is not what I originally wanted but the place I rented from did not have the vehicle. The people at Phillip's were very nice and accommodating. The truck has seen better days but it did the job.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Everything was great thank you 👍🏽💯

Rita N. 
Rating:
5.0

Great customer service. The reps was very friendly and made my experience easy. The guy that hooks up the trailer to truck was friendly and helpful. I really truly couldn't have asked for a better experience. I owe the staff gifts bags for the great treatment they gave me

Lashanda H. 
Rating:
5.0

Customer did not leave a comment.

Marjorie H. 
Rating:
5.0

Customer did not leave a comment.

Ed F. 
Rating:
5.0

Great place to do business, Patty is a wonderful and caring person! I would highly recommend if you need a rental!

EDWARD F. 
Rating:
5.0

Great service!

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Cecil H. 
Rating:
5.0

Customer did not leave a comment.

DELTON W. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS O. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

One trailer tire was low in air but, after I put air in it, it held just fine.

Vernon A. 
Rating:
5.0

Customer did not leave a comment.

Kayla S. 
Rating:
5.0

Nothing it was excellent!

Ed F. 
Rating:
3.0

it was hard to find the key box to return the keys. It would be helpful to give directions on where the key box is located at this site.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

Mindy D. 
Rating:
5.0

not much. every thing good.

roger E. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

jaime R. 
Rating:
5.0

The customer service there was amazing, so fast and efficient.

alinda T. 
Rating:
5.0

THE LADIES IN THE OFFICE ARE GREAT!! THEY MAKE YOU FEEL VERY WELCOME!!

Patty W. 
Rating:
5.0

Customer did not leave a comment.

Lucas S. 
Rating:
2.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

Staff was super nice!

Randy D. 
Rating:
5.0

Customer did not leave a comment.

LaToya S. 
Rating:
3.0

I think it was just a drop off location I didn't see an office or personnel

Alexander W. 
Rating:
5.0

Customer did not leave a comment.

Patty W. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Personnel was easy to deal with

Kyle W. 
Rating:
3.0

The neighborhood was sketchy

robert C. 
Rating:
5.0

Nothing at the time

Willie B. 
Rating:
3.0

Customer did not leave a comment.

Connie A. 
Rating:
5.0

Customer did not leave a comment.

Sandra JK D. 
Rating:
5.0

I wish Uhaul offered some sort of security for rented dollies that are left in trucks that are returned during non-business hours. I was very concerned that someone would take the dolly out of the truck sometime during the night and I would be responsible for it.

Tammy B. 
Rating:
4.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Deidra F. 
Rating:
3.0

Consolidate rental locations.

Kevin M. 
Rating:
4.0

The truck power steering started makeing noises and we lost brakes and turn signals on the trailer plus trailer brakes...the truck windshield had something like spit on the inside

david B. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

They are great. Good equipment and very nice people. These ladies really work at making you happy and making loyal customers.

charlotte S. 
Rating:
4.0

After hours service

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Do not let customers smoke in vehicles. After I drove the rented vehicle I had a huge migraine from the cigarette smell.

Ambar H. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

dennis D. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
2.0

Took 45 minutes and two trips back inside to ask before someone finally came out and tried to hook up my trainer. Took this guy another 30 minutes to figure out how it hooks up. I realize that uhaul trailers are not this companies primary business, but that is not my problem. I just needed the trailer in a timely fashion so I could get to my actual work of the day without being upset from the start. Will not return.

Eric M. 
Rating:
5.0

I had a last-minute need to move a refrigerator. I called the team answered I shut up a few minutes later and was on my way you'll be in 30 minutes. I was so pleased and so excited because it was the day before Thanksgiving. I had my new refrigerator ready to go for Thanksgiving leftovers. Great job!! Will use you guys again

Julie H. 
Rating:
5.0

Very reliable equipment

KHARIM J. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Gil T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Overall experience of rental, pickup and return was extremely easy

donald N. 
Rating:
5.0

I always use U-haul. Great

CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

alphonso C. 
Rating:
5.0

Customer service was great! I would definitely do business with them again. Very knowledgeable and helpful!!

James B. 
Rating:
4.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

We rented a tow dolly to get our car to the mechanic, the dolly didn't fit our hitch. We thought all Hope was lost, but no, the store reps helped us change the ball on our hitch and we were off. They saved the day and EVERYONE in the store was super nice.

Stephanie D. 
Rating:
5.0

Very Professional

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
3.0

I had driven from Houston the night before, expecting to pick up the rental truck early Sat. morning, load it with my sisters belongings in Bay St. Louis, MS and drive back to Houston. I booked my rental the Thr before for pick up in Bay St. Louis only to learn on arrival that this location had NO trucks. This caused me to drive another 50 miles out of my way to pick up the truck in Gulfport and the lose 2 hours of critical time. I will not be using Uhaul again.

joe B. 
Rating:
5.0

I called a uhaul corporate owned uhaul location and was told that the truck I needed was in stock and that they would not hold it for me nor tell me how many were in stock so I needed to get there quick to secure it as I was paying with cash. I promptly took off from work early upon arrival the gentleman behind the counter told me that no one by that name worked there and further they did not have the truck and had not had one earlier either but could rent me a different size. I played the call back to him and he said it must have just been rerouted to someone elsewhere. I definitely lost respect for the brand for these bait and switch tactics.

Adam F. 
Rating:
5.0

The girls working there that handled my transaction were very nice and friendly. Just wish they had appliance dollies on hand but the move still went smooth. Would definitely rent from this location again.

RAYMOND F. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
5.0

My experience with the company and location was great. I was in and out with no problem.

Ralph T. 
Rating:
3.0

Customer did not leave a comment.

Chase G. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
3.0

The parking lot where the truck was dirt/gravel and it had been raining a lot therefore we almost got the Uhaul and our personal vehicle stuck. Secondly we were not informed that there was leaking in the storage part of the truck. Several places in the truck leaked water onto our belongings during the move because it rained the entire time. Whoever filled out the slip when we picked up the truck had written that we were aware of the water leaking and accepted responsibility. This was not true.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

dawn A. 
Rating:
5.0

Wonderful people there very friendly ??

lisa H. 
Rating:
4.0

Customer did not leave a comment.

herbert C. 
Rating:
5.0

Very nice lady checked in my rental

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

I only have one complaint. I ordered a auto transport for my vehicle to be transported up north to Wisconsin. The auto transporter was hooked on to my husband's pick up truck. My husband drove my car up on the auto transporter. My car was hooked up by two men from UHaul. The car appeared to be secured appropriately. My husband and I processed up north after getting the transporter hitched along with my car. We stopped twice, once to eat and the next for gas. When we arrived in the state of Arkansas to rest I noticed the passenger side tire was not secured probably. I checked it the security rope that was rapped around my tire and it was lose. I checked the driver side tire and the security rope was completely off my tire. The security rope was not probably locked to secure my vehicle. The UHaul staff did not secure my vehicle properly. Not happy about that.

yashima G. 
No reviews have been submitted for this location.

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