Customer Reviews for Phillips Texaco
(U-Haul Neighborhood Dealer)

161 reviews

2113 E 42nd St   Odessa, TX 79762

(432) 614-0483

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/20/2021 - 8/23/2021: Closed

Services at this Location:

Contact Us

(432) 614-0483

2113 E 42nd St
Odessa, TX 79762

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/20/2021 - 8/23/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

They did not go over the equipment with me. The inside of the cab was filthy.

WILLIAM W. 
Rating:
5.0

I will comeback again ..

MILDREN L. 
Rating:
5.0

Make it more clear that the return/drop off that the phone must go with the truck

ADAM P. 
Rating:
5.0

the trailes has few dents but was fine no problem

SALVADOR C. 
Rating:
5.0

PEOPLE ARE HELPFUL AND KNOWLEDGEABLE...DON'T NEED TO CHANGE A THING.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

LENIN T. 
Rating:
5.0

Customer did not leave a comment.

Wallace D. 
Rating:
1.0

Flat tire upon pickup. Had to change enroute and cost me $40. Blankets piled in the back unfolded. Storage area was dirty. Cab was clean. The best thing was the nice new truck with only 11,600 miles on it and plenty of blankets even if they were dirty and unfolded.

STEVEN P. 
Rating:
5.0

All good

GENE L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Glenn C. 
Rating:
4.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

N/A

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

Truck was in perfect working order; everything was ready on pick-up day so my trip went flawlessly. Thanks! One note: Have padlocks for customer purchase at the pick-up locations to assist customers with security.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

Stephaine C. 
Rating:
3.0

No signs advertising Uhaul to make it stand out as a drop off/pick up location. Yard is crowded with vehicles being repaired and makes it hard to drop off large trucks. Lady at the counter was helpful.

Juan H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

They were friendly and helpful their customer's service was very good.

JENNIFER O. 
Rating:
3.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
3.0

Very difficult to find location, esp when the area is new to people. I had the most issues with the Uhaul App & customer service. App wasn't working properly & after being on hold for about a hour, the service rep hung up on me. The overall experience from start to finish was frustrating. A few employees did help as much as they could throughout but it was just a big headache on an already busy day. Very disappointing. Never had so many issues with Uhaul. Hiring more staff all at livable wages would help drastically.

Jeffery P. 
Rating:
3.0

I drop it off at night. No one was around. I did not know if it was a uHaul place at first. It only had one small utility trailer that I did not see at first.

Roger C. 
Rating:
1.0

Customer did not leave a comment.

JOHNNA D. 
Rating:
5.0

Customer did not leave a comment.

lydia A. 
Rating:
4.0

Customer did not leave a comment.

mitchel D. 
Rating:
5.0

Customer did not leave a comment.

Devin W B. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
2.0

Customer did not leave a comment.

Brandon E. 
Rating:
1.0

Truck was unacceptable! Back was nasty! Look like eggs were broken and left in the heat! Inside cab had liquid (like coke) were all over floor and cup holder on dash and center console! Picked up trailer from another location, people were friendly there. Very disappointed in U-Haul. Wish there was a way to upload pics.

Juanez G. 
Rating:
1.0

Hire an entirely new staff and open the store when it's supposed to be open.

Michael A. 
Rating:
1.0

She did not read the gas gage and we had to pay 30$ more for gas than what was actually in the truck.

Taylor B. 
Rating:
3.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Dario R. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Continue to improve in your public service.

john E. 
Rating:
5.0

Nice ppl, respectful and it was a great experience! I will definitely use them if needed and reccomend them to everyone

Chavaye G. 
Rating:
1.0

Equipment reserved was not there, not clean or organized

Keith J. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Todd O. 
Rating:
3.0

The original drop off location was closed and we had to go on a wild goose chase!!!

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
1.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

I haul is a life saver! Everyone I talked to was extremely helpful.

justin B. 
Rating:
5.0

Customer did not leave a comment.

Clifford L. 
Rating:
5.0

Customer did not leave a comment.

Laverle M. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
3.0

you guys were great.

Angela L. 
Rating:
2.0

Be upfront about your rates!

Rosie M. 
Rating:
1.0

Customers were not informed of them being closed over Memorial Day weekend for 4 days. Dropped off equipment and left unused boxes in the trailer. Never got my money back for them. So much for the “100% Buy Back guarantee”! If this isn't fixed, I'll not being using Uhaul to move again.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

only down side is then online. pickup was approx 30min not toobad. but drop off was a nightmare attempted for 45 plus miniutes to use online drop off. then another 30 calling 1800 number just to get truck droped off.

matt S. 
Rating:
2.0

Customer did not leave a comment.

John S. 
Rating:
1.0

They mess up my rental.... they rent me out a truck and didn't put the right truck number down on the paperwork.... this is a very bad location

Demetria O. 
Rating:
5.0

I reserved the uhaul online and I did not add insurance. We have insurance through our company. When I arrived at the Phillips Texaco, the lady was very unfriendly and really kind of rude. She added insurance on the uhaul and I did not catch it, which was my fault of course, but she should have asked me or called it to my attention. The guy that installed was so slow it was like he was moving in slow motion. Then we had to trade trailers because one of the brake lights was burn out, again, very slow. I will not use this location again.

Tammy C. 
Rating:
2.0

Customer did not leave a comment.

Lorena Q. 
Rating:
4.0

I thought I could drop the trailer off at a U-Haul of my choosing. I was wrong. When I dropped it off at the location most convenient to me, after already unhooking trailer and driving around front, the owner of that location told me to take it elsewhere. It was rude and definitely not good customer service. It would be good to know that you cannot use a drop off of your own choosing. Thank you.

BYRON M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Friendly folks and quick to deal with.

Roger B. 
Rating:
3.0

Customer did not leave a comment.

Burnace B. 
Rating:
3.0

Customer did not leave a comment.

ORDEN R. 
Rating:
5.0

Customer did not leave a comment.

Abhishek R. 
Rating:
3.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
1.0

The truck was beyond filthy. We had to clean it before we could ride in it. It smelled horrible. The windshield wipers need to worked on and replaced.

David H. 
Rating:
5.0

Customer did not leave a comment.

Sonia M. 
Rating:
4.0

Customer did not leave a comment.

Rhonda D. 
Rating:
3.0

The men's restroom had no running water, no soap, and no paper towels

Wiley G. 
Rating:
5.0

Customer did not leave a comment.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

Cedricq B. 
Rating:
2.0

Place was run down and nasty

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
2.0

ordene una trucka de 15 ft i me dieron una de 25 y tube problemas con el power sterring

Jose B. 
Rating:
5.0

Guy was very helpful. Even backed up the vehicle for us because I couldn't back up the truck with the trailer attached.

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

Guadalupe V. 
Rating:
5.0

Super good ,thanks uhaul again. Binh phan

Binh P. 
Rating:
3.0

Customer did not leave a comment.

William Y. 
Rating:
3.0

Customer did not leave a comment.

Oscar A. 
Rating:
3.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Abdullah E. 
Rating:
4.0

Ha? ta??????t ??t ?? t?? t?a???? , ??? ?? t?? ????s ???? at? ?? ?? ac??. Ma?? s??? ?a??ta??c? ?s ???t ?? ?? ????????t.

AMIUEL C. 
Rating:
3.0

My reservation was changed twice however in the end it did work out

Fredria S. 
Rating:
3.0

The lady at the counter said my card was denied. I called the bank an it had nothing to do with my card. The bank said they were entering the wrong three digit code. Then the lady tries scanning my card an had to scan it several times before her machine finally worked... Plus she was too busy trying to take care of other customers instead of taking care of one customer at a time.

Melissa C. 
Rating:
5.0

Phillips Texaco always has amazing service. Bob always goes above and beyond to take care of his customers.

todd L. 
Rating:
3.0

Customer did not leave a comment.

Devin M. 
Rating:
2.0

Customer did not leave a comment.

CHRISTIE M. 
Rating:
3.0

Customer did not leave a comment.

Julio D. 
Rating:
3.0

location was to small and need some paint and cleaning

Richard F. 
Rating:
1.0

the guys who put the trailer in to my truck did not didit rigth so when i put the vheicle that i was going to tow in the trailer the trailer just jump and damege the rear bumper of my truck. my mistake was not to doble chek the trailer, i also saw a little stamp in the trailer that says that if i wash and clean the trailer i will get a 20 dollars back, and that did not happen.

ALEX A. 
Rating:
3.0

Extremely tight parking area, especially pulling the auto transport.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

OGOM O. 
Rating:
2.0

Customer did not leave a comment.

CARSON H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
1.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

My husband is a former Ryder Truck Service Manager and was extremely disappointed in the maintenance on the truck rented. The truck had barely over 100K miles but should have been in much better condition than it was. Service at the facility was good but the facility itself was dirty.

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

nikki T. 
Rating:
2.0

Customer did not leave a comment.

STEPHANIE M. 
No reviews have been submitted for this location.

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