Got there to pick up the truck after having to be moved to this location since the first one didn’t have a truck for me even though I reserved it a week in advance. Got there and the truck wouldn’t start. Called U-Haul and they brushed me off to the roadside assistance number which was a complete waste of time and no help. Ended up having to get it jump started. Battery in the truck was junk, no matter how long you let it run if you shut it off you couldn’t start it again so I paid 3 times the amount in gas since I had to leave it running the entire time of renting it. Meanwhile U-Haul doesn’t care and gives absolutely no discounts at all. Will NEVER rent from U-Haul again.
Samantha B
Customer Reviews for Philly Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person checking me in didn't know how to check me in on the computer or his phone. At one point he said to me "I don't do U Hauls" then proceeded to hunt and read on his phone and computer to get the trailer checked in. I requested a receipt because I wasn't sure I was getting credit for returning the rental. That created another problem that he couldn't resolve. He told me the receipt was on his phone so I told him to screen shot it and send it to me via text. That worked.
ROBERT HNothing. Very convenient location near home. Service was excellant.
Michael Y