I dropped the truck off with 1/2 tank full of gas, same as I received it. I filled it up at the Cumberland Farms station around the corner from the Stickney ave Uhaul location in Concord NH just before dropping it off. I made sure I had replenished the gas, in fact, I had to do 2 transactions because after putting $10 in, the gas gauge was slightly below the 1/2 mark, so I put in another $5 which brought the gas to the 1/2 mark. Yet, I see I was charged and additional $9.45 for 2 gallons of gas. The picture on the transaction receipt is not accurate. I made sure the same amount of gas was in the truck only to be scammed by the attendant at the drop off location. I am angry that this happened and I will not use Uhaul again. I request a reimbursement on my card for the $9.45 but I doubt this company will do the right thing and fulfill my request.
PAUL W
Customer Reviews for Pickers Discount And Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was kind, efficient and very helpful.
MAUREEN GCharged for an extra day for checking in 4 min late, after waiting in their line for 10 min
SCOTT KGreat Service!
JOHN D10 pickup. The only guy that knows how to check the trucks in is scheduled for 11am. WTF The guy said he technically didn't sign up for Sunday deliveries. Figure it out because 1 hour of lost moving time is a BIG deal.
DAVID CI was double charged for the initial rental rate and both initial charges as well as the final charge are hitting my credit card with interest accruing. When I picked up the truck I estimated I’d drive 35 miles. Total was $90.53 with tax & insurance. Actual mileage was less (21). Now I have 3 charges, 2 at $90.53 and 1 at the actual and correct rate of $69.41. This bogus $250 charge on my credit card now makes it maxed out so I can’t use it for food (I found out when I was in line with groceries) and I feel both angry and embarrassed. Nice truck and pickup location but I wouldn’t recommend either them or UHaul based on your/their basic accounting screwup that still hasn’t been corrected.
KEVIN SThis was not the original location I reserved. The people there were terrific. Your company dropped the ball several times and I had to visit 4 locations and make 3 phone calls to complete the pickup with the equipment needed. Incredibly disappointing
Richard GTruck smelled like cigarettes
Tracy GI was approved online for phone pick up of equipment. Not an option at this site. HAd to see kid inside who wanted a relatives name and number - and then proof of em ployment, military ID, passport and a THIRD relatives name. Said I was not approved with 2nd relative or my credit card. I have perfect credit, make 100k/year, have insurance and was not approved? Gave him the name of my 18 year old son who has ZERO credit, insurance and employment and was told that I was then approved. Never been harassed for so much info in all my years of renting with Uhaul. Utter BS. Will not be back.
Erica H