Customer Reviews for Pier 1 Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I was enjoy the friendliness of the staff at Pier 1

Rating:

5.0

Flawless service, super easy to drop off the truck. Was in and out in 10 mins. Highly recommend!

Rating:

2.0

better parking place for the trucks

Rating:

5.0

Great people very friendly

Rating:

5.0

Great service.

Rating:

1.0

You have two drop offs next to each other. And charge a fee for dropping the truck off at the wrong one. Get bent, I'll never use Uhaul again or recommend it to anyone.

Rating:

5.0

Easy drop off and it was quick.

Rating:

5.0

Very professional and friendly. Melissa was awesome and definitely went above and beyond. Thank you

Rating:

5.0

It was a very good experience. Well done.

Rating:

5.0

Nothing

Rating:

3.0

Make the billing a better experience. Multiple times I had to remove the extras and still got charged for them. Now I have to take time to call and have them refunded

Rating:

5.0

The process was as good as it gets , no improvement needed.

Rating:

2.0

One of the tires had only 25 lbs. of air.

Rating:

4.0

Was a bit confused about where to drop the truck. Considering it was a self check in I probably left it in the wrong location at the business.

Rating:

5.0

Stay as you are. Great service from start to finish. Thanks.

Rating:

5.0

No improvement needed Melisa provided excellent customer support

Rating:

4.0

Ensure vehicles are cleaned. The rental had a substance on seats and cigarette ashes through out the cab.

Rating:

5.0

When I am renting in Duncan Oklahoma I will not rent from anywhere else, hands down the best. Very knowledgeable, friendly, and helpful, they helped me out and hooked me up and made my whole experience a breeze.

Rating:

1.0

Took over four hours to pick up the truck with truck share. Stayed on hold with customer service for FOUR HOURS, and was hung up on 3 different times. Scheduled for a call back got it, stayed on hold for another hour. Then after picking it up was charged almost twice what the original contract was for. Will never do this again.

Rating:

3.0

Utilizing the automated checkout at pickup, the mileage that showed on the app was almost 500 miles different from the actual mileage on the truck. I took pictures. I entered the correct Mileage but at turn in the App used there originally wrong mileage and said my fee would Be around $500. I made comments on the app and I suppose it was Finally corrected.

Rating:

4.0

Lady behind the counter was nice & professional. The equipment was a little muddy & had one marker light 💡 out which I let them know about after my return with a phone 📱 call. Thankfully I didn’t have to tow at night. I doubt police 👮‍♀️ would bother but it’s just a little maintenance item that should be fixed.

Rating:

5.0

Incredibly fast and friendly

Rating:

5.0

Staff is phenomenal. Location was amazing. Vehicle was clean. 10/10

Rating:

5.0

Location and staff are great! The UHaul online experience is the exact opposite!

Rating:

5.0

Not one thing different.

Rating:

5.0

Nothing to improve, staff and equipment was awesome.

Rating:

5.0

Have equipment on site when it is promised.

Rating:

4.0

24/7 process still needs work. It said it could not locate me and location was turned on on my phone and app

Rating:

3.0

Multiple furniture pads were dirty and stuck to the floor from previous renter.

Rating:

5.0

The location and the staff was great! The online check in process is horrible. I will be looking for another company to rent a moving truck the next time I need one.

Rating:

5.0

For a business that had a lot of moving parts I felt like I was the only one important treated respect and given a first class experience which ran like a well oiled machine , thanks millisa

Rating:

3.0

Online process is super easy and definitely user friendly. I’m not sure if I missed it somewhere in the agreement or not but I was not aware of a deposit needing to be placed with a cash order. I feel like that is something that should be made aware so everyone can make sure they have enough funds. I got lucky today and happened to have an extra $20 bill. The deposit needing to be made is not the issue, but just the unknowing of needing one. I brought this up to the worker and I am completely aware she has no control over that, I was just trying to let her know that you guys should add that online about the deposit and she was extremely rude. I will never use this location again.

Rating:

5.0

Never saw the location. I had to drive to a different location 60 miles away to pick up the vehicle. I have worked with pier one in the past they are great people. It wasn’t their fault that uhaul the company really screwed up.

Rating:

1.0

My only problem is renting a 6 x 12 heavy trailer with no trailer Jack and nobody really did help you lift it onto your hitch. U-Haul should consider the liability of back injuries to the customers. I have a past back injury and items like that it’s not helpful to it. There is no way to hook or unhook the heavy tongue trailer without lifting it clear from the ground.

Rating:

5.0

Great service.

Rating:

5.0

Nothing!!

Rating:

5.0

Everyone was very friendly and helpful

Rating:

4.0

The walk from the office out to the truck seemed like it was over a quarter of a mile and I was pulling an appliance dolly with arthritic knees. A golf cart ride would have been appreciated.

Rating:

1.0

The pods were dropped off a day late and only after I called to ask where they were. They were picked up a day late and only after I called to ask where they were. I asked for a follow up phone call and a discount for inconvenience and additional cost incurred to me because of delay … never received a phone call.

Rating:

5.0

Not charge the milage fee if the fuel is replaced.

Rating:

2.0

The truck cab was a mess. There is no way it was checked. Trash and cat hair was everywhere. Full tank of gas would have been nice since I had a long drive and had to fill up almost immediately.

Rating:

3.0

Left vehicle after hours, not able to rate it.

Rating:

5.0

They were very professional!

Rating:

5.0

Melissa was awesome

Rating:

3.0

Hard to access trailer. After hours return location rough and on grass.

Rating:

5.0

The people here were very helpful and professional.

Rating:

5.0

I especially liked the professional service by counter person who helped me and allowed me to get two extra days the relieve my angst over my 3 day time limitation. Very friendly service.

Rating:

5.0

Great customer service

Rating:

4.0

NA

Rating:

3.0

Since office was behind a locked gate, it was confusing. Ultimately no harm though.