Customer Reviews for Pike PC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pike PC
kyrielle W. on
This place wasn't there for pickup time that was scheduled, with no notice that they would be closed except a sign on the door. I had to reschedule movers because I could not get the truck. I then returned it early and called uhaul to confirm it was returned early, and was charged for the extra day anyway. When I spoke with them to resolve the issue, I was charged a second time and had to file a dispute through uhaul, and when that got me nowhere I filed again through my bank. After 3 months of fighting this, my bank said it was settled and refunded me, then I got yet another charge receipt for the same contract, different amount! If they try to charge my card again I'm filing through both forms again to dispute it and will be posting complaints on every social media I can find. This is on my debit card for an out of town move handling my deceased grandmother's estate, and I had to borrow money to cover the extra charges from uhaul.
Jimmie C. on
The rate I requested was $19.95. I registered online. My reservation was for 10:00 a.m. The rep she could not find my order. I had called Mike the day before to let him know my reservation was listed incorrectly (they had 11:00 a.m.). It was not corrected. I was charged for a 20' truck at $29.95; however, we picked up the 15' truck, which I ordered (when Courtney (I believe was her name plugged in 10:00 a.m., she saw my reservation). I emailed requesting credit for the incorrect price. I have not heard anything as of yet. I was disappointed that this location had not honored the rate requested and did not correct their records.
Genevieve O. on
Very smooth transaction, from start to finish.
patrick B. on
Great customer service
noel K. on
Great Service--on all points
James F. on
Have confirmed reservation ready for pickup when promised and manager should have returned call.
VICKI F. on
Mike was real helpful. I think uhaul needs to give more free miles. After i rented I had to drive 27 miles to load. Everybody dont live in town. I had used most of my miles before I even loaded.
james J. on
Much better service than the storage place I called in Troy
betty R. on
Friendly and helpful customer service. I have rented a truck from them twice over the last few years.
Cindy L. on
This business was very helpful and flexible with my schedule for my local move renting a U haul truck.. thank you!!
ryan T. on
The experience was overall exceptional however there was an issue with Electrical equipment when picking up that made it difficult lateron to return the equipment
phillip L. on
Was very helpful and was extremely interested
SUSAN S. on
GOOD EXPERIENCE
William L. on
the owner was very nice and made a couple of concessions to help minimize a BIGGER problem caused by UHAUL TRAFFIC AND SCHEDULING WHO SOMEHOW ERRONEOUSLY CANCELED MY FRIDAY EVENING RESERVATION WHICH COST ME MUCH MORE MONEY AND TIME!!!!! I would appreciate at a minimum payment my $50 reservation guarantee - at a minimum since my move cost me $200 more for having to hire help on Saturday instead of having free friends labor on Friday night as originally planned!!! Also, truck had to be swept before I could use it and had less gas than was on the contract although the owner did adjust the fuel level in the system after I pointed it out to him.
Robert G. on
I'm well satisfied.
SAMANTHA M. on
This Uhaul rental location is the only one that I will ever use in the future. Mr. Mike at Pike PC is extremely friendly and courteous and I had no problems renting here like I have in the past. He was honest about all charges and recommendations up front and gave the best estimated mileage for me. He is hands down the best!!!
Michael M. on
take the vehicle out of service. It rattled my brains loose. i'm hoping all the plate glass i transported are not cracked. that truck is in severe need of maintenance.
lytelia B. on
The services I received from the above name, Pike PC, was excellent. I will be referring friends to Pike PC for their hauling needs. GREAT SERVICE!!
CHERLYN OR MATT B. on
Mike went out of his way to help me. Stayed late so I could rent equipment. Best customer service I've had with Uhaul!
cassandra C. on
I really appreciated the customer service, I received from this location. We had an emergency and needed to rent a trailer. I had to travel 3 hours to this location. To my dismay, they would be closed before I got there. The gentleman was so kind, he explained when I get closed to his area he would meet me there. I was so thankful that he took time out of his busy schedule to accommodate me.
daniel R. on
It was a very good experience with uhaul of brundidge, the office was full of people that's always a good sign
Paul S. on
Mike at the Main Street Brundidge, AL location was helpful, friendly, and willing to spend the extra time to make sure we had what we needed. DEFINITELY recommend to friends and family.
dena F. on
Professional and quick.
Casey L. on
He gave us the wrong truck. The gas tank had the wrong amount in it and did not find al of this out until after signing the contract
angela C. on
Mr. Mike was awesome in helping. It was a last minute move but he definitely found a way to get me a Uhaul. The move was stressful but with the help of Mr. Mike that was one less issue I had to deal with.
shaquera S. on
Dolly
charles M. on
Great experience!
Charles C. on
Had an online reservation booked but when I arrived for pickup the location (Troy, AL) had sign on door saying they were closed for Christmas. Had to shuffle through uhaul phone system to get help and had to re-route to a different town to get a unit. Agent on the phone (Brenda) applied rate discount and stated that I would receive a $50.00 refund after rental which I appreciated. New location was open and processed my rental with no issues...they were very helpful...I would use them again.
William P. on
Excellent customer service!! Great job!
lakesha C. on
Nothing
Logan W. on
Super sweet and very understanding and helpful!
Christina G. on
I was there to drop off the uhaul after hours but I felt completely safe in this location.
Greg M. on
Roaches were all in the back of the truck. I had to buy foggers to try to kill the roaches before I could put my stuff in it. This was a very bad experience for us.
JOANNA C. on
Mike was friendly, courteous and very helpful in our time of need.
Kenneth F. on
Would not recommend this location - representative was not helpful at all.
DARON T. on
Fast and friendly thanks
essam A. on
Mike was very personal and accountable to my needs. He even opened the store one hour early on Saturday to accommodate my needs. Thanks Mike.
Michael P. on
I reserved a 5x8 trailer in Troy Al. for Friday the 23rd. I notified by text that the trailer would be available for pickup in Brundige. Upon arrival the only trailer there was a 6x12. Not only way bigger than needed, my truck isn't that powerful. I was then directed to Ozark Al. Where there was a 5x8. Both of the dealers were more than professional and sympathetic. After driving 60 miles I arrived back in Troy to see there are 2 5x8 trailers at the place originally reserved. I am not impressed with the reservation process if I can be bumped after having reserved 10 days ahead. Especially when those trailers were still there when I left Saturday night.
stephanie W. on
Fast Friendly Service!
VINCENT B. on
Fast and friendly.
Charles M. on
Nothing was a excellent experience will go back there again for my uhaul needs
Vickie O. on
We had a very pleasant experience through the entire process. U-Haul was very helpful and we would most definitely use them again! Thank you for making our move possible.
Deborah J. on
The truck size I had reserved had been rented and I had to use a bigger truck that I did not need.
Shelley P. on
They are new to the business and took more time than it should. I feel like they need more training. Overall it worked out but time consuming.
jimmy C. on
Mike was Great. He was fast and very detailed about the rental. We will recommend his to every one we know.....