Customer Reviews for Pilsen Auto Group LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

The person responsible for delivering and picking up the car was not clear at all, and they did not give me any of the amenities when I picked it up.

Rating:

1.0

-Have the correct equipment within the truck that was ordered online. -Have that equipment actually secured in the back of the truck so it’s not flying around in transit. -Have the truck filled with some sort of fuel at time of pick up (it was on E).

Rating:

5.0

When I picked up my truck it was dirty - both the driver's cabin and the truck inside

Rating:

5.0

Great experience! It was my first time driving a truck so I was really nervous but Juan instructed me perfectly so that I felt very comfortable while driving. Using it again, the next day, to help my friends with relocation

Rating:

1.0

Absolutely horrible experience during pick up. I researched locations before I chose one, and the day before my rental, I was moved to this location for pick up. It was in a very sketchy area, in an abandoned lot. There was a homeless person living in a cargo container with a dog chained up inside that was barking aggressively near our truck. It was very unnerving. To make matters even worse, we had to spend 45 minutes at this location while on the phone with customer service because we were given the code to the wrong lock box, and therefore given the wrong set of keys. The keys we were to a 10 ft truck, and we reserved and paid for a 15 ft truck (which we needed to fit all of our belongings). The first customer service agent tried to tell us to just used the 10 ft truck, and after hanging up and calling back, we got a much more helpful agent who gave us the code to the other 3 lox boxes so we could check and find the right keys. Now imagine already being stressed and anxious because you are getting ready to move, then you are in a very dangerous location, spending 45 minutes standing around trying to find the keys for your truck while a dog is barking. It added so much unneeded stress. The truck was also parked on a pile of old bricks, and it was a struggle to even pull it out of the lot. Very bad pick up experience.

Rating:

1.0

The fuel level was higher when I dropped it off and they charged me over $60 for fuel chargers. Besides that super old rusty and extremely dirty.

Rating:

4.0

After reading reviews for this location I was very concerned for: my safety, my moving schedule, and ability to pick-up the equipment I requested. thankfully I had a different experience and the employees stepped up to the plate. I received a call at 7:50am (10 mins before my pick up time) to confirm I uploaded my drivers license. 10 minutes later my dad arrived on the premises. He said it was sketchy and appeared unsafe but the property owner was awake and provided the uhaul keys. My dad realized the first set of keys were wrong but the owner swapped them and my dad was off after just 15 minutes.

Rating:

5.0

Perfect service and very helpful manager.

Rating:

3.0

It was very difficult to pick up the vehicle. The locks were rusted and jammed, and we were unable to open it.

Rating:

1.0

It is incredibly sketchy. Looks abandoned and unsafe. I would not go back to this location in the future.

Rating:

1.0

No of the workers knew how to help. There was no real facility and the trucks were just in an abandoned lot. Felt very unsafe. They also charged me extra after I paid in full 2 weeks before

Rating:

1.0

We could not get access to our keys at first and the location was super disorganized and kind of creepy.

Rating:

2.0

Really shady pickup spot. Overgrown grass looks like a junkyard. Had to knock on a shipping container to find someone who did not know how to get the truck which was double booked with someone else. The fuel amount at pickup did not match paperwork. Got the truck though.

Rating:

1.0

Tried to charge for fuel that wasn’t used

Rating:

2.0

When we arrived the equipment was not all ready to go. Then another customer came with the a reservation needing a 10ft truck. So they double booked for the same equipment. The owner said I can take the 15 ft for the same price I said that’s fine. Then when we took the new truck the tank for nearly empty and then we were charged additional fees for having a new truck

Rating:

1.0

The lockbox lock wouldn’t open. Spent 30 mins trying to get it open and waited on a call to customer service for 10 mins before they answered. Then when the agent arrived he fiddled with the lock and managed to get it open.

Rating:

2.0

My rental equipment wasn't in the truck. I've notified you 3 different ways via the app and email, yet I was still charged. If equipment isn't available, I shouldn't be able to select it. Then I can find it at other locations. But in this case, I needed to go meet the movers and didn't have time.

Rating:

2.0

The truck we had was parked in and took us 30 min to get out

Rating:

5.0

Everything was excellent!

Rating:

4.0

Super easy process. The worker Jorge Hernandez was very responsive and accommodating. Would rent there again

Rating:

5.0

Very happy with the customer service provided.... Have used this location various times for both personal and business use, always a good experience!!

Rating:

5.0

The one

Rating:

3.0

It was 5 min away from where we were at, very convenient.

Rating:

5.0

Great job, extra mile! Thanks

Rating:

1.0

They over charged me by thousands of dollars. Their no one to speak to. This place is a fraud and I’m going to file a charge and pull their bond

Rating:

3.0

Make sure that the van is not blocked.

Rating:

3.0

Pick up was decent. The ride was also snooth with No problems. Drop off had way too many formalities to follow. It was cold and raining outside but they wanted picture of the vehicle from every freakin angle. Took around 15 mins. The gates at the drop off center was completely closed too. Even they can improve in booking easeness. They try to sell every freakin thing in between. Make it easier and get more bookings.

Rating:

5.0

Great customer service.easy process. Highl6 recommend.

Rating:

1.0

Location was not open posted hours, keys weren’t in Dropbox. Customer support could not get ahold of anyone. Had to sit out in the cold for an hour while trying to figure out the situation

Rating:

2.0

I rented a vehicle for only 5 hours and I lost over 30 minutes during checking in. When I arrived, the app was not reading my location which prevented me from moving on to the next step of the process, even after multiple attempts and following the instructions provided. The location is good but the grounds on where the vehicles are parked is not. I fell as I was walking to the truck because the ground was uneven and the lighting was very poor.

Rating:

3.0

The truck would not take gas. I tried three different gas stations and had attendants try to put gas into the truck and it simply would not flow into the tank...

Rating:

1.0

The car was damaged and basically on E when I got it. It had 12 miles left on it. I had to get roadside assistance because at the gas station it wouldn’t fill up. Turns out there was something in the gas casket. They had to funnel gas in the car

Rating:

1.0

This is a very run down corner lot with what looks like to be a meth-lab RV in the back corner. There was no attendant on-site and the e-mails from uhaul.com provided a disconnected number to call for assistance. I called three different numbers before being told if was after my appt time, so they needed to rest my reservation time on mg acct profile. Then i see no equipment has been assigned. I was instructed to use Share 24/7 for my 9’ van rental, when in fact that location is not eligible to rent vans on Share 24/7, thus no van could be assigned anyways. I have to call again and hold for 4 minutes, getting upgraded to a 10’ truck and being goven the lockbox code for keys…. JUST TO HAVE THEM NOT BE THE RIGHT KEYS! I had to call a third time, and I finally had resolution with the help of Raquel! She stayed on the line with me while we went through multiple lock boxes and keys. She even called me back to see if I was alright and gave me a refund on my rental. Terrible, mismanaged, and sketchy location// amazing customer service from Raquel.

Rating:

3.0

Make sure that the equipment that was paid extra for is there, and that someone is made available to assist. When there was no dolly we tried to find someone but the main area was locked and had warning signs about trespasserd and no obvious person around.

Rating:

2.0

We were missing the Furniture Dolly and Furniture Pads that we had paid extra for.

Rating:

2.0

Actually have someone working at the site during work hours so people who want to check in in person (like me) can do so

Rating:

1.0

Pick up location was shady and unprofessional. Guy tried to charge me $200 over my reservation because he couldn't find my reservation.

Rating:

3.0

Very difficult to communicate with someone about extending our truck. I was left on the phone for an 1 hour and 20 min before I hung up.

Rating:

5.0

No comments

Rating:

5.0

Customer service rep was irritated when I asked him for help and kept repeating the same things as if I didn't hear him the first time.

Rating:

1.0

Our truck was not available and we were offered a smaller truck for a higher price, and told there was nothing else he could do and that he had to go. We are in the process of making a formal complaint for George Hernandez (manager) at this location who did a very poor job at trouble shooting the problem and quite literally tried to walk away in the middle of the ordeal. Bad bad bad business practice and customer service. Obviously won't be returning, but genuinely laughable at how poor the customer service was.

Rating:

2.0

I booked UHaul through neighbourhood dealer at 1425 S Ashland Ave. Booking was at 9AM but the person who was supposed to hand over keys did not arrive till 10:30 AM and then he took forever to figure out our booking. He said that he has to attend emergency, hence the delay but simple call/text would be nice rather than is waiting at the location anxiously! Thanks Dheeraj

Rating:

5.0

Great very Convenient

Rating:

1.0

Worker was late, app was down and I couldn't check in online, was scheduled for 10 AM reservation and I didn't get out until after 11 AM. Then the worker gave no instructions on how to return the key. Terrible all around experience.

Rating:

1.0

The location was sketchy and dangerous and confusing the truck was old and out of date

Rating:

5.0

George is the real deal period excellent customer service

Rating:

5.0

Excellent customer service

Rating:

1.0

There isn’t a counter to pick up from. The guy who I guess lived in the camper on the lot had to call someone to give me an access code for the key to the uhaul truck. I get the truck home and there’s a word lock on it. I called the guy from the lot and he wasn’t any help. Had to call customer service for them to help.

Rating:

1.0

The requested moving supplies were not include and there was no advance notice of such. The location is literally full of abandoned vehicles in a rather sketchy area. There was no one available to assist by phone when supplies weren’t available. Agent didn’t answer phone and there’s no voicemail set up. Exiting the lot required me to blindly back across a six lane thoroughfare. I did not feel safe picking up the vehicle.

Rating:

1.0

Don't lie on contract about gas mileage and make sure equipment is working as it should and also give renter time to confirm condition received instead of pushing it through with lies on your end

Rating:

5.0

Overall great service. The manager is outstanding. Very nice.

Rating:

1.0

The drop off location is an unmarked gravel lot. Not easy to identify. Not inviting.

Rating:

5.0

This place was great. Very attentive to any questions or concerns I had and made the entire process seamless. I will definitely be going back when needed and telling my family about the good customer service.

Rating:

1.0

This is a terrible location with no facilities. I had asked for dollies and hand carts, but they weren't loaded into the truck when I picked up.

Rating:

5.0

George provided me with some of the best customer service I've ever received. I called the U-Haul number for the location where I picked up the truck late in the evening and George called me back to talk me through the return process and ensure that he would help me close out my rental. I had issues with my phone camera and could not take photos to confirm that the cab and the inside of the truck was clean but he checked for me first thing the next morning and followed up to confirm everything was taken care of. 10/10 would recommend!!

Rating:

5.0

The owner was cool as shit. And was eager to help. This man needs to be recognized for his flawless services. Even drove the mother fucker out for me onto the busy road so I can safely get in and go. A+ all the way

Rating:

1.0

I received the van without gasoline, I had to fill it up with US$33. I need to be reimbursed for that value, please. Plus $10 or more for the inconvenience. No radio and a broken right rear view mirror

Rating:

1.0

The truck's cab reeked of cigarette smoke and it only had 11,000 miles on it when I got it, however, the transmission was already trashed. The location was unidentifiable. It looked like a junkyard (actually was a junkyard) on a dead-end street and it was difficult to know where to go or who was there.

Rating:

5.0

They were so accommodating and friendly. It made a frustrating moving day much better than it could have been.