No commentsMIGUEL B.
Customer Reviews for Pilsen Auto Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service rep was irritated when I asked him for help and kept repeating the same things as if I didn't hear him the first time.Jason M.
Our truck was not available and we were offered a smaller truck for a higher price, and told there was nothing else he could do and that he had to go. We are in the process of making a formal complaint for George Hernandez (manager) at this location who did a very poor job at trouble shooting the problem and quite literally tried to walk away in the middle of the ordeal. Bad bad bad business practice and customer service. Obviously won't be returning, but genuinely laughable at how poor the customer service was.Lila Z.
I booked UHaul through neighbourhood dealer at 1425 S Ashland Ave. Booking was at 9AM but the person who was supposed to hand over keys did not arrive till 10:30 AM and then he took forever to figure out our booking. He said that he has to attend emergency, hence the delay but simple call/text would be nice rather than is waiting at the location anxiously! Thanks DheerajDheeraj K.
Customer did not leave a comment.Tiawan J.
Great very ConvenientJameisha H.
Worker was late, app was down and I couldn't check in online, was scheduled for 10 AM reservation and I didn't get out until after 11 AM. Then the worker gave no instructions on how to return the key. Terrible all around experience.Jordan B.
Customer did not leave a comment.Luke L.
Customer did not leave a comment.Karen P.
The location was sketchy and dangerous and confusing the truck was old and out of dateChloe K.
George is the real deal period excellent customer serviceEdgar O.
Excellent customer serviceEdgar O.
There isn't a counter to pick up from. The guy who I guess lived in the camper on the lot had to call someone to give me an access code for the key to the uhaul truck. I get the truck home and there's a word lock on it. I called the guy from the lot and he wasn't any help. Had to call customer service for them to help.Crystal B.
Customer did not leave a comment.Egbert T.
Customer did not leave a comment.Gregory K.
The requested moving supplies were not include and there was no advance notice of such. The location is literally full of abandoned vehicles in a rather sketchy area. There was no one available to assist by phone when supplies weren't available. Agent didn't answer phone and there's no voicemail set up. Exiting the lot required me to blindly back across a six lane thoroughfare. I did not feel safe picking up the vehicle.David L.
Customer did not leave a comment.jaelin J.
Don't lie on contract about gas mileage and make sure equipment is working as it should and also give renter time to confirm condition received instead of pushing it through with lies on your endTasha T.
Customer did not leave a comment.Bailey M.
Overall great service. The manager is outstanding. Very nice.CIRENIO J.
Customer did not leave a comment.Devonte G.
The drop off location is an unmarked gravel lot. Not easy to identify. Not inviting.Kaylie N.
This place was great. Very attentive to any questions or concerns I had and made the entire process seamless. I will definitely be going back when needed and telling my family about the good customer service.Andres A.
This is a terrible location with no facilities. I had asked for dollies and hand carts, but they weren't loaded into the truck when I picked up.Peter D.
Customer did not leave a comment.Anna P.
George provided me with some of the best customer service I've ever received. I called the U-Haul number for the location where I picked up the truck late in the evening and George called me back to talk me through the return process and ensure that he would help me close out my rental. I had issues with my phone camera and could not take photos to confirm that the cab and the inside of the truck was clean but he checked for me first thing the next morning and followed up to confirm everything was taken care of. 10/10 would recommend!!Johnny M.
The owner was cool as shit. And was eager to help. This man needs to be recognized for his flawless services. Even drove the mother fucker out for me onto the busy road so I can safely get in and go. A+ all the wayXavier C.
Customer did not leave a comment.Dexter T.
I received the van without gasoline, I had to fill it up with US$33. I need to be reimbursed for that value, please. Plus $10 or more for the inconvenience. No radio and a broken right rear view mirrorConstanza G.
Customer did not leave a comment.Sulyiman S.
The truck's cab reeked of cigarette smoke and it only had 11,000 miles on it when I got it, however, the transmission was already trashed. The location was unidentifiable. It looked like a junkyard (actually was a junkyard) on a dead-end street and it was difficult to know where to go or who was there.Starr I.
They were so accommodating and friendly. It made a frustrating moving day much better than it could have been.Melissa S.
Great customer service! The manager took really good care of me. I will keep coming back.CIRENIO J.