Outstanding customer service!Ian S.
Customer Reviews for Pinkys Feed Storage & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was amazing. Talk about going above and beyond for us on our move back to our home state. Just the nicest guy who went out of his way to make our move easy. Will absolutely recommend this location to anyone in the Royse City area. Thank you so much for being great to us!Dennis S.
Guy was very friendly and helpful.Stacey J.
Great customer support. Truck was prepared prior to arrival and paperwork was a breeze. Was on the road in 10 minutes.SHAWN P.
Customer did not leave a comment.Andrea S.
Customer did not leave a comment.Robert L.
Several rentals from this location and always a great place to do business and work with.Scott W.
Excellent response to our needs.GERALD J.
Customer did not leave a comment.Brian M.
I will ALWAYS check out Pinky's first when I'm in need of a Uhaul! Great people, great customer service!!Tellisa W.
Customer did not leave a comment.Keli W.
Customer did not leave a comment.KRISTI C.
The vehicle was clean but was the roughest riding and driving Uhaul I have ever driven, and I have driven quite a few.Cathy P.
Customer did not leave a comment.KEITH B.
Customer did not leave a comment.randolph C.
Staff at pinky,s were top notch. Very friendly and helpfulRON N.
The customer service is beyond amazing they go above and beyond to make sure you are taken care of hands down the BEST in businesslatosha T.
Pinky = 5starsJohn K.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.TERRY B.
Very friendly and welcomingCHRISTOPHER M.
Very helpful and nice. I was in and out very quick on both pick up and return. The gentleman that checked me in and out was nice and personable.MICHAEL N.
Customer did not leave a comment.SHANNON S.
Good staffRafael S.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.cedric T.
I didn't drop in Royce City. I dropped in Mt Vernon TXkevin W.
Customer did not leave a comment.Stephen L.
Turned in my truck to this location because my paperwork didn't specify a drop off location. Hours later Uhaul called to ask me where truck was and asked me to return it to a different location. Apparently the manager at this location hadn't reported in my return of the truck yet even though it had been 5 hours sense I had turned it in.Tabitha H.
Make sure the truck is in proper working condition before renting it to someone.Michael H.
I am a repeat customer because this place is great all the way around!Teresa S.
Customer did not leave a comment.Janatte G.
Customer did not leave a comment.Terry R.
You could save the customer frustration for the online check in to show how in Safari to find the location in the IPhoneDonna N.
Extremely friendly and helpfulâ¤ï¸Thank you!!!!Larry C.
Customer did not leave a comment.Shannon J.
This is the FIRST TIME it has actually paid off doing the online reservations and check-in! My pickup was completely paperless, and I was not required to provide any additional documentation or cards (e.g., driver's license, credit card, etc.). Additionally, I desperately needed this trailer for an emergency situation, and the salesman stayed late so I could get the trailer that night. Hands down the BEST experience I have ever had at a U-Haul location!!David B.
No improvement necessary.PHILIP V.
Customer did not leave a comment.JOSEPH R.
Quick an convenient. Everyone is helpfulJames W.
The only location we will ever use! Always top notch customer service!! Thanks Danny.Latasha H.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Matt H.
Customer did not leave a comment.Dawn R.
Customer did not leave a comment.Donald R.
The customer service was unpleasant. The truck was clean when I returned it and even had a 1/4 tank of gas than more when I received it. The representative still made me fold the blankets in the back of the truck because she said she did not "get paid enough to fold your blankets". Very frustrating after spending $3,300 and driving for 3 days. I wont be back to this location and will be hesitant to use U-haul again.ZACHARY C.
Customer did not leave a comment.WARREN H.
The U-Haul system was down when we got there. Also, the discount that was selected online to drop the U-Haul off at another location further away was not on my invoice. I received a second invoice for miles over that doesn't include or take into consideration the additional miles I was supposed to get due to dropping the U-Haul off at another location. Additionally, U-Haul customer service and phone number was down.Marron A.
Great shop to do business with. AAAAAAA++++++Sean P.
Great assistance connecting trailer and helping me to understand how to secure my vehicle on the auto transportJames W.
Nothing, we received excellent service and were treated like valued customers.Michael C.
Denny was a great help throughout the rental and connecting the auto hauler processJames W.
Friendly customer service I would definitely recommend to other customersJoe M.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.Laurence B.
Customer did not leave a comment.Mario G.
If the truck had a ramp that would have been great. We made it worked since that truck was only to move some tools and not the main furniture. Location was great the customer service was great no complaints there.Daniel L.
Customer did not leave a comment.John W.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.Aaron F.
Customer did not leave a comment.NICHOLAS G.
Customer did not leave a comment.Don R.
No one was there on drop off and after two weeks we got a phone call stating they'd never accepted the vehicle and trailer back. Very unprofessional.Christina S.
Customer did not leave a comment.Christina S.
The rope I paid for was not in the truck, the front right tire was low and needed air.cathey H.
Very good customer service. Got what we needed and got out. Also used his knowledge of the equipment and previous rental experience to have us verify that what we were hauling would fit.MICHAEL C.
The only thing that would have made the experience better would to have a built in trailer tongue jack. I wanted to return the trailer the evening before, but couldn't, because I couldn't lift the tongue by myself to disconnect.Shayne B.
Thanks pikny feedA-kushanda M.
Customer did not leave a comment.Samuel G.
Customer did not leave a comment.Latasha H.
Customer did not leave a comment.Della M.
easy peasyandrew T.
They always go above and beyond to help there customersLatasha H.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Nicky M.
We always use Pinky's. No hassle service. Nice and friendly owners.Melvin P.
The staff at Pinkys were SUPER helpful and understanding of my situation. The U-Haul was clean and they were very helpful on giving me tips on how to drive. Also, the U-Haul rep Steven was helpful in my situation with providing my VIP voucher. If my family or friends ever move from Royse City/Fate area or need the use of a u-Haul, I will be recommending them to Pinkys! THANK YOU!!!!Jessica O.
Very friendly and the process went very quickly.William L.
Customer did not leave a comment.samuel P.
Customer did not leave a comment.John J.
Customer did not leave a comment.Amphayvanh A.
I don't have any ideas for improvement, but I do want to recognize Dennis for his excellent professionalism and friendly customer service.Teddy T.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.laura C.
EXCELLENT SERVICE, EXCELLENT CUSTUMER SERVICE.Luis G.
Customer did not leave a comment.Edward S.
It's all goodJAime G.
Highly recommendJames B.
Customer did not leave a comment.Herbert F.
Customer did not leave a comment.Art D.
Customer did not leave a comment.Latasha H.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.Jason K.
Very Nice and helpful!Kayla B.
Thank you for hooking me up with the trailer last minute. I was in a real bind and I appreciate your help! LarryPeter N.
Customer did not leave a comment.Robert G.
Great place & very personable.Maxwell M.
great service and friendly staffBrian K.
Customer did not leave a comment.Jaime G.