Someone from the uhaul scheduling department called me and told me way after the drop off location was already confirmed. In a very rude way told me I couldn't drop it off in the one way drop off location ive already choose online and that I had to drive all the way back to the place I picked it up and drop it off there which was 62 miles away. Then proceeded to tell me that the drop off location isn't guaranteed and that the scheduling department are the ones who decide where it gets dropped off.... the worst costumer service ever.
Cecilia L
Customer Reviews for Pioneer Fabric Explosion & Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did my check in thru the app but they came out to make sure things went smoothly
Judith BIt was easy for self returns
DANIEL KGreat service
Dave AThe drop off point in kingman are some nice people. Rough around the edges at first but really nice people when you get to meet them.
TONY SDanielle was very professional and helpful.
JORGE VMake the web accessible better
WILLARD UNice Folks!
GORDON RThe person that attended me was excellent. I just felt bad for her because the U-Haul person that supposed to have been there wasn’t. She had to call a U-Haul attendant to assist her.
JUAN DI think renting U-Haul‘s at this location is new. They did not know the system. They did not know how to hook up the equipment didn’t check to see that the lights worked in took an hour checking out, took almost as long because the gals didn’t know the system, U-Haul could come out and train them. That might be a good idea.
Donna WEasy to rent and return
dale gVery friendly staff but took us 45 mins to get checked out. Not good on a very busy moving day!
j l