Customer Reviews for Pioneer Rentals Inc
(U-Haul Neighborhood Dealer)

2,940 reviews

80 Passaic Ave   Florham Park, NJ 07932
(N Of Main St)

(973) 635-0742

Office Hours

  • Mon-Sat: 8 am - 3:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 6/1/2025: 9:00 am - 11:00 am
  • 6/8/2025: 9:00 am - 11:00 am

Services at this Location:

Contact Us

(973) 635-0742

80 Passaic Ave
Florham Park, NJ 07932
(N Of Main St)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 3:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 6/1/2025: 9:00 am - 11:00 am
  • 6/8/2025: 9:00 am - 11:00 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

So easy! Vern was terrific … would use this location and U-Haul every time!

PAUL H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH S 
Rating:
5.0

Pioneer rentals has the best customer service which is I why I’m a repeat customer.

Daniel P 
Rating:
5.0

Professional Business and customer service

JOSE B 
Rating:
5.0

2014 date coded tires on the rented trailer. These tires are long overdue for replacement. I was not comfortable towing this trailer at 55mph on the highway.

RALPH H 
Rating:
5.0

Customer did not leave a comment.

MAGNOLIA J 
Rating:
5.0

I'm still renting from the # 1 Uhaul dealer in the area. Thanks for the great service.

PETER C 
Rating:
5.0

N/A

robert o 
Rating:
5.0

Customer did not leave a comment.

NEIL M 
Rating:
5.0

I was suppose to pick up at a different location. Changing locations because a customer didnt return the truck cause me personal time and an extra 10 miles to be driven to accommodate. I was not compensated for my inconvenience. This location that I was changed to was outstanding

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

EDWIN L 
Rating:
5.0

Everything was great, friendly staff, quick pick up, easy drop off after hours. A great experience.

ROBERT V 
Rating:
5.0

I’ve used several U-Haul locations. The guys at pioneer are the best. They always have everything you need, are organized and get you in and out quickly.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W 
Rating:
5.0

Customer did not leave a comment.

PATRICK M 
Rating:
5.0

Rental process was somewhat seamless. I did run into an issue with a flat tire on route to my destination and had to wait for roadside assistance. But even that experience was seamless all things considered. This is a great location, and I will be renting again from them shortly!

Christopher D 
Rating:
5.0

Going on five years and still growing strong. Over forty van rentals. Vern and his crew have always taken care of my rentals. It's reassuring to know that when you make a reservation that the vehicle is there for you. Thanks for the great service ! I wouldn't mind seeing some type of frequent rental points or miles from U-haul.

Peter C 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

VINCENT V 
Rating:
5.0

Customer did not leave a comment.

TODD H 
Rating:
5.0

Customer did not leave a comment.

CHARLES B 
Rating:
5.0

People there was very friendly and professional

RONALD M 
Rating:
5.0

Long time returning customer. Can't beat the service at Pioneer.

Peter C 
Rating:
5.0

Jeff and Vern from pioneer rental in Florham park NJ were amazing at customer service I will continue to rent uhauls from them

JOSE G 
Rating:
5.0

Customer did not leave a comment.

CALLEN H 
Rating:
4.0

Staff was helpful

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W 
Rating:
5.0

The truck was fine. The interior cab was a little dirty. Dashboard dusty and floors had salt and dirt on them. But overall, it was a good experience. Thanks.

George R 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
4.0

Customer did not leave a comment.

EDWARD R 
Rating:
5.0

Payment and pickup was as smooth as could be.

JOHN W 
Rating:
5.0

The truck was in good condition. The equipment was already loaded into the back of the truck. Excellent customer Service. Will definitely recommend this location. Great job! Thank you!

SANJEEV G 
Rating:
5.0

Customer did not leave a comment.

PETER M 
Rating:
5.0

Customer did not leave a comment.

LEE H 
Rating:
5.0

Love the guys at Pioneer.

Bobby H 
Rating:
5.0

Customer did not leave a comment.

LESTER B 
Rating:
4.0

The app uses too much phone battery and doesn’t work well. The cell signal at the location was too weak which didn’t help the app’s performance.

Joanne B 
Rating:
5.0

Vern is a friendly and kind person - Would definitely use him again.

THOMAS Q 
Rating:
4.0

I did a key drop-off and it was very simple to complete.

JENNIFER H 
Rating:
4.0

The inside cab had a bunch of trash inside of it and the truck box interior was full of detergent and debris. Like check the truck before rerenting, how inconsiderate.

GILBERTO R 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS C 
Rating:
5.0

The amount of steps to pick up when I got on site was unacceptable considering I did pre-check-in. It took 30 minutes for me to be able to get my van.

Yevgeniy L 
Rating:
5.0

Customer did not leave a comment.

MARCO S 
Rating:
5.0

Please explain the 1.29 per mile rate. Is that not a weekend rate ?

CHARLES D 
Rating:
5.0

Customer did not leave a comment.

LOUIS C 
Rating:
5.0

I have rented many vans from Pioneer. I find they are customer oriented and provide top shelf service. It's reassuring to know that when I reserve a van it's actually there. Thanks for the top notch service.

Peter C 
Rating:
4.0

I first tried to rent at the location in Madison, NJ, but I was sent to the location in the next town instead.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

IGOR M 
Rating:
3.0

Customer did not leave a comment.

ALFREDO B 
Rating:
5.0

Customer did not leave a comment.

Santiago S 
Rating:
5.0

It was a fast and easy experience overall. No complaints. Great staff at that location.

DANIEL D 
Rating:
5.0

The truck alignment was off. Steering wheel kept shaking in the highway.

SYED S 
Rating:
5.0

Customer did not leave a comment.

ERIK S 
Rating:
5.0

Customer did not leave a comment.

DAMIEN D 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C 
Rating:
5.0

Customer did not leave a comment.

BRIAN O 
Rating:
5.0

Customer did not leave a comment.

George W 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Easy check in & out. Friendly staff.

ARTURO T 
Rating:
5.0

The pickup was great however the drop off was not. The place we were supposed to drop off at refuse us because “ they had to many already”we were directed to another drop off which resulted in a overage on miles which we were charged for.

DOROTHY P 
Rating:
5.0

Customer did not leave a comment.

GARRY B 
Rating:
5.0

Customer did not leave a comment.

CARL B 
Rating:
5.0

Customer did not leave a comment.

DSIDRIO B 
Rating:
5.0

Customer did not leave a comment.

IAN G 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED I 
Rating:
5.0

Customer did not leave a comment.

ELEUTHERE D 
Rating:
1.0

Horrible customer service never again

Angel T 
Rating:
4.0

Customer did not leave a comment.

JIBIN V 
Rating:
5.0

Customer did not leave a comment.

KEITH S 
Rating:
5.0

Customer did not leave a comment.

YVES G 
Rating:
5.0

Wonderful service ! This locations extremely helpful, and the 2 men who helped me best service .

Manal J 
Rating:
5.0

Customer did not leave a comment.

RICHARD K 
Rating:
5.0

Customer did not leave a comment.

DOMINIC S 
Rating:
5.0

Add the location to google maps.

LUS C 
Rating:
5.0

Customer did not leave a comment.

George S 
Rating:
5.0

Customer did not leave a comment.

PATRICK S 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
4.0

Customer did not leave a comment.

LUISA S 
Rating:
5.0

Nothing it was great

THOMAS W 
Rating:
5.0

Customer did not leave a comment.

GREGORY K 
Rating:
5.0

Customer did not leave a comment.

DIDIER M 
Rating:
4.0

Making sure the customer has everything they ordered before they leave. Unfortunately forgot the moving blankets we reserved.

RONALD S 
Rating:
5.0

Customer did not leave a comment.

ABBY B 
Rating:
5.0

Customer did not leave a comment.

FEDERICO C 
Rating:
5.0

thx

Enes A 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

Customer did not leave a comment.

JAN-PATRICK S 
Rating:
4.0

After hours pick up process was cumbersome

Richard S 
Rating:
5.0

Customer did not leave a comment.

Fnu R 
Rating:
5.0

Customer did not leave a comment.

CONNOR K 
Rating:
5.0

Customer did not leave a comment.

Conley C 
Rating:
5.0

Customer did not leave a comment.

ABC R 
Rating:
3.0

Something was wrong with gas gage. Also U-Haul charged me for different location drop off when the location I dropped off to was closer. This was not right. U-Haul also has charged me over $130 extra after the drop off. Never will I us this company

shanneefia f 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER F 
Rating:
5.0

Exceptionally nice location and easy to bring the vehicle in to. The return process was super easy and fast compared to the pickup process.

STACY B 
Rating:
5.0

Get a better computer

Bruce S 
Rating:
5.0

Process was quick and easy

TERENCE M 
Rating:
3.0

Be more flexible as far as extending rentals. I had to return a rental truck, and car trailer and set up a pickup with another company for a truck and trailer after an extension (after a few extensions already) had been denied. There's plenty of other locations where the customer needing my truck/ trailer could have obtained the same equipment or where an employee of that location could have gone to obtain that equipment and instead I was seriously inconvenienced, on top of being beyond overcharged. I will not be using this company again. The location however, does not directly reflect the company and their attempts to help with the situation, along with their patience did not go ignored and were very greatly appreciated. The customer service rep I dealt with, can't remember her name and I should have written it down, was completely rude and seriously lacked any form of compassion with my situation among being completely unprofessional to say the least.

Katelin M 
No reviews have been submitted for this location.
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