You can start by keeping the orders the same I booked weeks in advance to have my pick up locations changed over four times the day before my move. Then when I receive the truck, it was packed with snow. They gave me a broom to sweep the back of the truck by myself and to take this truck out of the Snow Hill. They then made me go to two different locations to get the other piece of equipment, which was improperly connected and damaged. My vehicle left me stranded when I called and had to come up with money to repair my vehicle. Very bad experience.
James B
Customer Reviews for Pioneer Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. I called ahead and unit was waiting for me. This is my Local Uhaul but I have also rented Escavator’s and backhoes from them for years. Great people to do business with. Thanks again for a great experience.
KNUT HMy experience was awful. My pick up time was 12pm in the pinebrook office. I got there and no one was present I talked to U-Haul and they could only get me something in Paterson so I waited two hours for the pinebrook people to show up. When they arrived they the truck was snowed in and it wasn’t hooked up to the car towing trailer and it was also snowed in and covered in snow. They guy tried to give me the keys and have me figure it out on my own and I was so infuriated that he would try and do this to me. U-Haul then had me go to two separate locations. One in Chatham to get the truck which was snowed in and the roof was covered in snow and ice which I had to shovel off the roof so that the ice wouldn’t hit my car I was towing and break my windshield and then I had to quickly get to Florham park which closed at 3 pm to get the trailer to tow my car then I had to uber back to Chatham to get my car and drive it to florham park to load it on the trailer. The florham park place was excellent. The rest of the places were awful and my experience was awful getting this UHaul which delayed everything I had carefully planned out which included help with packing the truck.
Scott LGreat customer service, very helpfull.
ALLAN IPrompt service and easy drop off.
Barry CTremendous service as always from this crew. A pleasure every time.
MARK LI really enjoyed the rental and the products, The only thing is the younger guy is no kindly interested to assist the customers…I was not doing any favor and was my first time renting this kind of service.
MARCOS LPioneer rentals has a full selection of vehicle types and I've used them multiple times with no problems. Recently when I went in to pick up my rental van the whole system was down but one of the people there figured out how to process my transaction over his phone! I scanned my license and did everything else using my cell phone. My only suggestion is that U-haul should have e-z pass rather than bill the customer later because not having E-Z pass in the vehicle means the toll gets charged by taking a picture of the vehicle's license plate and then U-haul bills you later (some tolls are only E-Z pass or bill by taking a photo). I know that in PA not having an e-z pass makes the toll higher by around $30.
anthony tThis was the best U-Haul location I have even rented a truck from. I would highly recommend it.
TANFIELD MHelpful with attachment/detachment of trailer and instructions for safe use. Wonderful experience and would highly recommend!
MARC RThe employees were friendly and efficient, a good experience.
ROBERT MAgain, very friendly staff.
MARK DThis was a great, smooth experience! Thank you
MINDY HAll great and smooth as always.
MARK LShould advertise that location is close to highway
Carter AEverything went as smooth as possible.The staff was very friendly
HUGH SI dropped off my trailer after hours on a Saturday, so no one was there.
Kristy CBest location for renting, great staff.
GARRY BNo need
CHARLES CGreat guys to rent haul or any other rental needs this is the place to go
RICHARD BSmoothest transition for a rental that I have ever had. Truck was great, staff was eve better. John M
JOHN MVery helpful staff!
KEVIN HQuick check in. Pleasant and helpful.
Joseph HThey were so helpful. Front desk staff were straightforward and got me on my way. There was one middle eastern gentleman who kind of looked like a buff asif manvi, he was so kind, calm, and immediately helpful setting up our vehicle trailer. I've never been in and out of a uhaul faster, and this was the largest and most complicated order I've ever had. Seemless! Can't recommend them enough.
CONNOR WThey helped me pick it up at there location, which is what we wanted. We were informed a couple days beforehand to puck up the truck in Bloomfield. We did not want the inconvenience of picking it hp there. Our local UHaul fealer at Pioneer rental helped us and we are very grateful
SCOTT BThe employees were helpful and nice.
KENNETH SWe only came to this location because there was no truck for us in our original location. We had to drive 20 minutes out of our way, including adding mileage, to this location. The truck was clean, the location was too, but the truck had next to no gas, which was frustrating, since were we so late already.
Andrew BThe rental was quick and easy the person at the rental shop was very helpful and explained everything.
JAMES CEverything went as hoped and expected. No need for improvement.
JEREMY HThey are excellent
GARRY BI dropped the truck off after hours, but when I called to find out how to do it the gentleman at Pioneer Rentals was very nice.
ELIZABETH CPersonal help should be a N/A because this was a drop off transaction. I did not talk with or see anyone.
April LExplain better about the mileage and what all the charges would be and not trying to make a sale instead of making things complicated
LAMAR NAll good
JAMES WSo simple. This place is better than others.
SETH BI was significantly overcharged for mileage at a rate of $1.99 per mile, as reflected in my receipt. Unfortunately, this unusually high rate was not clearly communicated prior to my booking. When I raised the issue and asked if the rate could be adjusted to a more reasonable and competitive level, I was informed that no changes could be made. Given that my move was scheduled for the same day as the truck pickup and I was working within a tight timeframe, I had no choice but to proceed under those terms. I strongly encourage U-Haul to make mileage rates more transparent during the booking process and to offer greater flexibility when reasonable concerns are brought up. While I know U-Haul is generally a reputable company, this particular experience with this location left me feeling taken advantage of and overcharged.
JAGAT BSo easy! Vern was terrific … would use this location and U-Haul every time!
PAUL HPioneer rentals has the best customer service which is I why I’m a repeat customer.
Daniel PProfessional Business and customer service
JOSE B2014 date coded tires on the rented trailer. These tires are long overdue for replacement. I was not comfortable towing this trailer at 55mph on the highway.
RALPH HI'm still renting from the # 1 Uhaul dealer in the area. Thanks for the great service.
PETER CN/A
robert o