So easy! Vern was terrific … would use this location and U-Haul every time!
PAUL H
Customer Reviews for Pioneer Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pioneer rentals has the best customer service which is I why I’m a repeat customer.
Daniel PProfessional Business and customer service
JOSE B2014 date coded tires on the rented trailer. These tires are long overdue for replacement. I was not comfortable towing this trailer at 55mph on the highway.
RALPH HI'm still renting from the # 1 Uhaul dealer in the area. Thanks for the great service.
PETER CN/A
robert oI was suppose to pick up at a different location. Changing locations because a customer didnt return the truck cause me personal time and an extra 10 miles to be driven to accommodate. I was not compensated for my inconvenience. This location that I was changed to was outstanding
MICHAEL LEverything was great, friendly staff, quick pick up, easy drop off after hours. A great experience.
ROBERT VI’ve used several U-Haul locations. The guys at pioneer are the best. They always have everything you need, are organized and get you in and out quickly.
DAVID WRental process was somewhat seamless. I did run into an issue with a flat tire on route to my destination and had to wait for roadside assistance. But even that experience was seamless all things considered. This is a great location, and I will be renting again from them shortly!
Christopher DGoing on five years and still growing strong. Over forty van rentals. Vern and his crew have always taken care of my rentals. It's reassuring to know that when you make a reservation that the vehicle is there for you. Thanks for the great service ! I wouldn't mind seeing some type of frequent rental points or miles from U-haul.
Peter CPeople there was very friendly and professional
RONALD MLong time returning customer. Can't beat the service at Pioneer.
Peter CJeff and Vern from pioneer rental in Florham park NJ were amazing at customer service I will continue to rent uhauls from them
JOSE GStaff was helpful
MICHAEL MThe truck was fine. The interior cab was a little dirty. Dashboard dusty and floors had salt and dirt on them. But overall, it was a good experience. Thanks.
George RPayment and pickup was as smooth as could be.
JOHN WThe truck was in good condition. The equipment was already loaded into the back of the truck. Excellent customer Service. Will definitely recommend this location. Great job! Thank you!
SANJEEV GLove the guys at Pioneer.
Bobby HThe app uses too much phone battery and doesn’t work well. The cell signal at the location was too weak which didn’t help the app’s performance.
Joanne BVern is a friendly and kind person - Would definitely use him again.
THOMAS QI did a key drop-off and it was very simple to complete.
JENNIFER HThe inside cab had a bunch of trash inside of it and the truck box interior was full of detergent and debris. Like check the truck before rerenting, how inconsiderate.
GILBERTO RThe amount of steps to pick up when I got on site was unacceptable considering I did pre-check-in. It took 30 minutes for me to be able to get my van.
Yevgeniy LPlease explain the 1.29 per mile rate. Is that not a weekend rate ?
CHARLES DI have rented many vans from Pioneer. I find they are customer oriented and provide top shelf service. It's reassuring to know that when I reserve a van it's actually there. Thanks for the top notch service.
Peter CI first tried to rent at the location in Madison, NJ, but I was sent to the location in the next town instead.
TIMOTHY SIt was a fast and easy experience overall. No complaints. Great staff at that location.
DANIEL DThe truck alignment was off. Steering wheel kept shaking in the highway.
SYED SEasy check in & out. Friendly staff.
ARTURO TThe pickup was great however the drop off was not. The place we were supposed to drop off at refuse us because “ they had to many already”we were directed to another drop off which resulted in a overage on miles which we were charged for.
DOROTHY PHorrible customer service never again
Angel TWonderful service ! This locations extremely helpful, and the 2 men who helped me best service .
Manal JAdd the location to google maps.
LUS CNothing it was great
THOMAS WMaking sure the customer has everything they ordered before they leave. Unfortunately forgot the moving blankets we reserved.
RONALD Sthx
Enes AAfter hours pick up process was cumbersome
Richard SSomething was wrong with gas gage. Also U-Haul charged me for different location drop off when the location I dropped off to was closer. This was not right. U-Haul also has charged me over $130 extra after the drop off. Never will I us this company
shanneefia fExceptionally nice location and easy to bring the vehicle in to. The return process was super easy and fast compared to the pickup process.
STACY BGet a better computer
Bruce SProcess was quick and easy
TERENCE MBe more flexible as far as extending rentals. I had to return a rental truck, and car trailer and set up a pickup with another company for a truck and trailer after an extension (after a few extensions already) had been denied. There's plenty of other locations where the customer needing my truck/ trailer could have obtained the same equipment or where an employee of that location could have gone to obtain that equipment and instead I was seriously inconvenienced, on top of being beyond overcharged. I will not be using this company again. The location however, does not directly reflect the company and their attempts to help with the situation, along with their patience did not go ignored and were very greatly appreciated. The customer service rep I dealt with, can't remember her name and I should have written it down, was completely rude and seriously lacked any form of compassion with my situation among being completely unprofessional to say the least.
Katelin M