Everything went as hoped and expected. No need for improvement.
JEREMY H
Customer Reviews for Pioneer Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are excellent
GARRY BI dropped the truck off after hours, but when I called to find out how to do it the gentleman at Pioneer Rentals was very nice.
ELIZABETH CPersonal help should be a N/A because this was a drop off transaction. I did not talk with or see anyone.
April LExplain better about the mileage and what all the charges would be and not trying to make a sale instead of making things complicated
LAMAR NAll good
JAMES WSo simple. This place is better than others.
SETH BI was significantly overcharged for mileage at a rate of $1.99 per mile, as reflected in my receipt. Unfortunately, this unusually high rate was not clearly communicated prior to my booking. When I raised the issue and asked if the rate could be adjusted to a more reasonable and competitive level, I was informed that no changes could be made. Given that my move was scheduled for the same day as the truck pickup and I was working within a tight timeframe, I had no choice but to proceed under those terms. I strongly encourage U-Haul to make mileage rates more transparent during the booking process and to offer greater flexibility when reasonable concerns are brought up. While I know U-Haul is generally a reputable company, this particular experience with this location left me feeling taken advantage of and overcharged.
JAGAT BSo easy! Vern was terrific … would use this location and U-Haul every time!
PAUL HPioneer rentals has the best customer service which is I why I’m a repeat customer.
Daniel PProfessional Business and customer service
JOSE B2014 date coded tires on the rented trailer. These tires are long overdue for replacement. I was not comfortable towing this trailer at 55mph on the highway.
RALPH HI'm still renting from the # 1 Uhaul dealer in the area. Thanks for the great service.
PETER CN/A
robert oI was suppose to pick up at a different location. Changing locations because a customer didnt return the truck cause me personal time and an extra 10 miles to be driven to accommodate. I was not compensated for my inconvenience. This location that I was changed to was outstanding
MICHAEL LEverything was great, friendly staff, quick pick up, easy drop off after hours. A great experience.
ROBERT VI’ve used several U-Haul locations. The guys at pioneer are the best. They always have everything you need, are organized and get you in and out quickly.
DAVID WRental process was somewhat seamless. I did run into an issue with a flat tire on route to my destination and had to wait for roadside assistance. But even that experience was seamless all things considered. This is a great location, and I will be renting again from them shortly!
Christopher DGoing on five years and still growing strong. Over forty van rentals. Vern and his crew have always taken care of my rentals. It's reassuring to know that when you make a reservation that the vehicle is there for you. Thanks for the great service ! I wouldn't mind seeing some type of frequent rental points or miles from U-haul.
Peter CPeople there was very friendly and professional
RONALD MLong time returning customer. Can't beat the service at Pioneer.
Peter CJeff and Vern from pioneer rental in Florham park NJ were amazing at customer service I will continue to rent uhauls from them
JOSE GStaff was helpful
MICHAEL MThe truck was fine. The interior cab was a little dirty. Dashboard dusty and floors had salt and dirt on them. But overall, it was a good experience. Thanks.
George RPayment and pickup was as smooth as could be.
JOHN WThe truck was in good condition. The equipment was already loaded into the back of the truck. Excellent customer Service. Will definitely recommend this location. Great job! Thank you!
SANJEEV GLove the guys at Pioneer.
Bobby HThe app uses too much phone battery and doesn’t work well. The cell signal at the location was too weak which didn’t help the app’s performance.
Joanne BVern is a friendly and kind person - Would definitely use him again.
THOMAS QI did a key drop-off and it was very simple to complete.
JENNIFER HThe inside cab had a bunch of trash inside of it and the truck box interior was full of detergent and debris. Like check the truck before rerenting, how inconsiderate.
GILBERTO RThe amount of steps to pick up when I got on site was unacceptable considering I did pre-check-in. It took 30 minutes for me to be able to get my van.
Yevgeniy LPlease explain the 1.29 per mile rate. Is that not a weekend rate ?
CHARLES DI have rented many vans from Pioneer. I find they are customer oriented and provide top shelf service. It's reassuring to know that when I reserve a van it's actually there. Thanks for the top notch service.
Peter CI first tried to rent at the location in Madison, NJ, but I was sent to the location in the next town instead.
TIMOTHY SIt was a fast and easy experience overall. No complaints. Great staff at that location.
DANIEL DThe truck alignment was off. Steering wheel kept shaking in the highway.
SYED SEasy check in & out. Friendly staff.
ARTURO TThe pickup was great however the drop off was not. The place we were supposed to drop off at refuse us because “ they had to many already”we were directed to another drop off which resulted in a overage on miles which we were charged for.
DOROTHY PHorrible customer service never again
Angel TWonderful service ! This locations extremely helpful, and the 2 men who helped me best service .
Manal JAdd the location to google maps.
LUS CNothing it was great
THOMAS WMaking sure the customer has everything they ordered before they leave. Unfortunately forgot the moving blankets we reserved.
RONALD S