Customer Reviews for Pioneer Rentals Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pioneer Rentals Inc

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ALEXANDER S.
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Customer did not leave a comment.

JOSE F.
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Everything was great Thanks

Kenneth R.
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npthing. The people at at Pioneer Rentals are always very courteous, accomodating and professional

HAI D.
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Customer did not leave a comment.

Daniel P.
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Learn to communicate, and put in a little bit of effort would be a start

CRAIG R.
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This is the best U-Haul place in the entire world!!!!!

Vincent T.
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I hope someone actually reads this. Having to drive more than 75 miles to pick up a trailer is insane. even more insane is speaking to a Uhaul representative that has Zero percent customer service skills. This is not the representative at the pick up location, it was the dispatch person that called me to tell me where to pick up the trailer. Totally rude when she said you agreed that the pick up location may be different - Ya i agreed but what if it was 200 miles away or more. i asked to speak with her supervisor and she said she is the supervisor. i then said i want to speak with whoever you report too. She said they would call me back. Guess what never got a call. I cant recommend Uhual. This was a terrible experience when moving is obviously stressful enough. Please train your associates better. Sincerely, Vincent Traina 908-692-1504

KAREN B.
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Pickup and delivery was very easy. However the padlock provided did not work. We were unable to secure the door.

Dennis M.
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I had requested and paid for a dolly and it was not included. The van itself was great.

Douglas D.
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Everything was ready to go, quick and easy. Would absolutely recommend.

HERBERT A.
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Very efficient, professional and all potential additional costs were well explained

Maria S.
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Paul D.
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Jeffrey G.
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GIUSEPPE P.
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Outstanding Service Extremely Professional Would highly recommend

KENNETH B.
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Raymond H.
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JOSEPH B.
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Nicholas H.
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Decent overall service.

Robert F.
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Everything was great !!

NICHOLAS D.
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Paul D.
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Igor S.
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All perfect Thanks

Joseph T.
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Nothing - equipment was ready. Checkout was efficient. Everything was in good condition.

JOHN K.
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UHaul website is NO GOOD!!!! They changed my pick up locations 3 times. They changed the truck I rented. They changed the time I rented. The location I finally went to fixed all the crap UHaul caused!

Cailyn K.
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Richard B.
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JAMES C.
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Great location and excellent service!

MAURICE S.
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ELI K.
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Excellent exoerience!

YONG Z.
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if we may connect the store directory to reserve the van.

Fernando T.
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To far for me

Jordan C.
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Customer did not leave a comment.

Holly S.
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This location was AMAZING and salvaged my uhaul experience, as dealing with the national Uhaul chain, and the local office, was a nightmare and I nearly was not able to have a vehicle to move my elderly and blind mother out of her home into her apartment. I will NEVER contact uhaul.com or the 1800 number again, nor will I recommend them to anyone. BUT I will highly recommend those in my area to use Pioneer Rentals, as they were the ONLY Uhaul center to actually care and offer sympathy and understanding.

Stewart G.
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Customer did not leave a comment.

Kelly C.
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This location is excellent. This is the second time I've been to it and everytime it is great. Equipment readily available questions always answered and great customer service

Robert L.
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Austin S.
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MARCIO O.
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Great to open at 7.30am

Ann C.
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ALICE C.
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Gregory G.
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Robin B.
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JULIO C.
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Very customer focused. They were helpful and a pleasure to work with.

wei S.
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great place. will come back if i need to rent uhaul.

Tracy L.
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Ratchets need maintenance on the tow dolly we used. They were rusted and functioned below expectations - We had to pullover frequently to check that the straps were secure.

Alfredo S.
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Customer did not leave a comment.

Elliott G.
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Kenneth R.
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Pioneer Rentals does an excellent job when it comes to facilitating U-Haul rentals. They are excellent “ambassadors” of your company

Steven S.
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Customer did not leave a comment.

Ariel O.
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MARCELOMARCONDES F.
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John L.
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Jeffrey P.
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I rented a car transport trailer from the u-haul dealer in Florham Park and they never bothered to check tire pressure before they let me leave the lot. Upon arriving at home I found one tire at 8 lbs, two others, at ~40 lbs and one at the recommended 65 lbs. I put all four tires at 65 lbs and the next morning two of the four were at 40 lbs or less. This resulted in me having to return to see if they could provide another trailer or swap the bad tires. Nope. I got "what do you want me to do about it". They didn't have another trailer, and they don't have any spares. I guess I would have been stranded out on the highway until I could pay for roadside services. Obviously not a good experience. Things happen, but lack of maintenance and more distressing, lack of procedure before letting a customer drive away was at very least negligent. Not a good experience at all.

Ed F.
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My original reservation, which was confirmed, was not available. I received a call, the morning of the rental, from the original pick up location, Eagle rentals in Parsippany, telling me they did not have the cargo van that U-Haul confirmed. It left me scrambling to find another van. U-Haul traffic helped. I found the on-line check in too time consuming. After I submitted everything required, it took 10 minutes to be approved and get me on my way. The whole process was about 30 minutes. Too long!

Nancy W.
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Professional and courteous staff. Thank you!!

CLAUDIO F.
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Best Uhaul experience ever!

Daniel D.
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Res #98044597 Absolutely worst experience ever. Your website is awful, showed only times between 12:30am to 4:30am for pickup times. Finally waited on hold with 800 number and spoke to a live individual who had to insert my information & CC number several times before it was accepted. Finally set the pickup place & time, which was abruptly changed 24 hours before. I couldn't even get someone on the phone to send me a cancellation email or text message. Should be advertised as 1-800 U-SELESS.

KNUT H.
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Customer did not leave a comment.

Connie K.
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quick eaasy and convenient

Eric L.
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CHARLESA W.
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The Service was great and fast

Patricia G.
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Bradley M.
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Yevgeny F.
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jose A.
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Faith A D.
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Excellent customer service. Drop off was confusing due to no internet service, but was able to get help in a reasonable time on phone.

Paul C.
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More of the smaller Utility Trailers and also motorcycle trailers . Top notch equipment and crew !

Donald U.
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Customer did not leave a comment.

KAITLYN H.
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MAUREEN C.
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Jay C.
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Helpful, friendly service. Thanks. JC

Krishnakanth M.
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darrell J.
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Ernest C.
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Service and equipment were too-notch.

DAVID S.
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Jake T.
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Amazing customer service and experience! Would recommend to anybody needing a U-Haul or other rental items!

CHARLES H.
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Very quick and easy process

PETER F.
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Customer did not leave a comment.

Jake P.
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Rick K.
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Alessandro T.
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Gary R.
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Kathleen M.
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vincent M.
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There was a young man in the lot that was very accomodating.

ERIK S.
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Excellent staff and service!!!

GEORGE A.
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UHaul has definitely price gauged..we were quoted $600 for this same run in April and paid close to $1000 under 3 months later...was told because it is super busy with vacation but we all know that most states are closed down...including Texas where we dropped this off...I believe they are taking advantage of a bad situation...will not use them again

Erik S.
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peter D.
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Gonzalo S.
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Jayme M.
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Elizabeth T.
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Lori G.
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Shane G.
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I had a reservation 3 weeks in advance. There are 2 U-Haul dealers within 3 miles of home. Two days prior to my rental they tell me I have to go to a town 45 minutes away! I fought with them to no avail. As I am leaving my town I passed U-Haul and see a 15 foot truck just like the one I'm on my way to get. The people were rude on the phone and basically told me tough luck. They will give me a credit for all the miles I had to drive to and fro. But not reimburse me for the gas for the extra hour and a half of driving. I will avoid them like the plague in the future.

MARTIN W.
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I received the vehicle with a portion of the gas tank. So I filled $66 in gas to return it with a full tank. I expected to receive a vehicle with a full tank - with the agreement I would return it with a full tank. I drove maybe 60 miles in 1 day

PAUL S.
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Pioneer UHaul rentals are always a great experience.

Jamie O.
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Customer did not leave a comment.

Wayne S.
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Service was excellent.

Zachariah B.
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The staff was very friendly and helpful! I would highly recommend this location.

Alexander O.
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U-haul smartphone app is not really good. Has bugs. Did not allow me to do complete check-in. I had to ask local representative to finish it. He was very helpful and fast.

No reviews have been submitted for this location.

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