Thank you to Mr. Pippins for securing the truck for me. He was extremely caring and very helpful during the whole process. I will recommend Him anytime!
Kristopher W
Customer Reviews for Pippin Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service.
Paul JI will be recommending this location to everyone.
CHRISTOPHER MNot a thing excellent service David gave me excellent service the service was very pleasant and prompt
Steve GOverall very good transaction. David Pippin was extra helpful and took time to explain the process of renting a trailer and how to return it. Highly recommend his business.
James HThis was not one of the best experiences with U-Haul. I made a reservation at a particular location and they DID NOT call the night before to tell me they did not have the equipment and would be sending me to another location but instead sent me a text AFTER hours. The main problem was the location was an hour and half away from original location. the next morning, the day I needed the trailer, I spoke with a supervisor, who was nice, but she was unable to help with getting the equipment at the location I needed, but she was able to find a location only 45 mins away instead of an hour and a half. I understand that the equipment might not be available on the day you need it, but for someone who made the reservation 3 MONTHS in advance I think I should they should have had ample time to make sure one was available for me instead of giving it to someone who just walks in. All the people I dealt with were kind, but this experience will definitely make me think twice about U-Haul.
Thomas oVery nice representative!!
Hank DThese guys are always nice and helpful
TIMOTHY SOwner very professional and efficient.
Teresa LNothing !!
henry YPippin was very helpful and accommodating.
David LDon't charge someone for going 3 miles over
John BAlways a pleasure to deal with David at this location Have rented a trailer from him several times and he is always cordial and efficient
Douglas PQuick easy service. 👍🏻 Will return if needed & will surely recommend it.
Aracelis ACustomer service was excellent.
tim hGreat guy and facility. I’d use them again
Joshua RVery good customer service
Bryan WVery good customer service
Bryan WOur family was in a horrific motor vehicle accident on near-by interstate10. The local Fire Department offered their facility to get off the road way and make a few phone calls. But when we couldn't get a rental car they suggusted their local U-Haul. This was a perfect solution to our problem. We found the U-Haul facilitie to be very helpful and at a reasonable cost and quick service. We were able to get back on the road to get home. We were able to drop off the U-Haul at our local U-Haul dealer the next day. This was a blessing for our family. Thanks, Watkins Family
Steven WEverything was great.
Don PCustomer service agent the first one I talked to when I picked it up they can be more helpful and don’t rush
Martha RNo improvement needed in my opinion. Excellent service!
JOHN KWas a very good experience all around.
Don JThe back of the truck was dirty, and smelled of pet urine. Also, the Dolly and furniture Dollie’s were not included in the back as they had been ordered.
Tara RThankful we could drop truck off here , saving gas money
Elaine TExcellent customer service!
Matthew PThey were very nice and helpful. Everything went very smooth. Thank you.
william fI got a 26 ft truck ..engine light was on, had to travel pretty far to get the U-Haul and got no credit for the mileage ...the U-Haul got aired out w a hose on the day I picked up. The mileage was entered wrong causing me a lot of grief in returning the U-Haul. My report stated I rented a 20 ft not a 26 ft.
Maryellen TFriendliest service in town … have known the owner for years!!
Rhonda OThe pick up location was 45 miles west of original pick up area. Not happy with the swap in pick up location. The gentleman who provided the pick up service was fantastic. Had act together and got me on the road quickly. Thank you.
Frank II was told one price and was charged another price on my credit card.
Sharon SVery pleasant and helpful. Went above and beyond. Keep up the good work.
Charles BGet trucks to the originally requested location. I had to drive over an hour to get this truck. Super sucks.
Jordan DThank you!
Lance DOwner of this location is awesome, he always goes above and beyond.
Michael PKeep up the good work
Horace JI wanted to thank the most is customer services. All of them from road assistance, life chat to upper management. Thank you and hope you stay the same.
MOURAD BNone
Larry WEverything was just perfect!!
Lucretia CCash payment options.
Nathaniel BIf you are suppose to be holding a truck for someone who was on their way to pick it up. Keep the truck and hold for them.
LINDA B