Customer Reviews for Piqua Store N' Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Piqua Store N' Lock

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Sharon H.
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Everyone was great very nice

Joshua M.
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Customer did not leave a comment.

Mike L.
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A lot of steps to check out on line, but I understand the need for it. Very convenient to get an early start on Sunday. Thanks!

Ashley M.
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Knowledge of how to check in trucks early.

Derek D.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

FREDERICK B.
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The truck unit needs cab insulation, it was very noisy and I couldn't use the radio for all the noise. Cruise control would also be a very nice addition.

Robert B.
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Customer did not leave a comment.

Jefferson S.
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Todd D.
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Bobby C.
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Gerald B.
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Everything perfect !!

John S.
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Customer did not leave a comment.

Charles W.
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The storage and customer service has been great and I appreciate there continued help

Matthew W.
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Customer did not leave a comment.

Mark F.
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The windshield wiper on that truck was unsafe during rain. Everything else was fine.

lowell N.
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Equipment was clean it sub par for mechanical condition.

Marshall G.
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Customer did not leave a comment.

Christine S.
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Brian A.
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Brenda P.
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Amber M.
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Karen B.
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Brenda P.
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The customer service was very helpful and I would recommend them to anyone.

Shari W.
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Kevin W.
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I have rented from here previously, and every time has been a terrific exp6!

Beth W.
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Customer did not leave a comment.

MONICA D.
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Erin T.
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Gwen G.
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I was upset that the truck only had half a tank of gas when I picked it up and the dolly that I had requested was not with the truck when I picked it up.

Eunice D.
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Cathy S.
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George H.
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bradley H.
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The return was quick and easy. The grounds were immaculate. I can't imagine it being any better.

Brad B.
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Customer did not leave a comment.

Dennis S.
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Steven O.
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Michael L.
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Very kind and helpful

Mark J.
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It is a friendliest U-Haul place I have ever rented from the staff was very courteous thank you

Elizabeth H.
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Customer did not leave a comment.

Rich F.
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Zachary M.
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Super expensive, would have thought I picked a better deal with drop off and pick up in the same location

Brandi V.
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It was excellent

Scott D.
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Customer did not leave a comment.

Kevin F.
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Preston E.
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Chance K.
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George H.
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nothing. John took care of everything. It was a pleasure.

RANDY H.
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The lady was nice and I was very happy with my service...i will recommend to others..

Rajkumar B.
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Customer did not leave a comment.

mike M.
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John F.
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Leslye B.
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Raghu T.
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james P.
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Everything at this location was perfect.

RUSSELL S.
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Customer did not leave a comment.

Kelly M.
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Carla B.
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There was a mix up with the rental. I actually made the reservation in person about 2 months prior to the time I needed it. I had it reserved from Thursday to late Saturday night but they had me for only 24 hours. They were going to send me to another location to pick up a truck but we were able to work it out. Also, once you lock the drivers door you can not unlock it with a key. You must climb in on the passengers side to get to the drivers door to unlock it. This was very inconvenient.

Micah T.
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Customer did not leave a comment.

Barbara S.
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Customer did not leave a comment.

SETH C.
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Have better road signs.

lawrence W.
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Steve D.
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Customer did not leave a comment.

Peter B.
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David S.
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Richard F.
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Mark S.
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My utility dolly was not in the truck, had to go back to get it

David C.
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Customer did not leave a comment.

Thomas O.
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Clean the cab a little better an do a walk around the truck with the customer, there were several scapes an the windshield had a crack from a rock! Don't wanna get blamed for something I didn't do!

Doug Y.
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Customer did not leave a comment.

Michelle M.
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Todd H.
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Fred B.
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The truck had a lot of vibration at highway speeds. Guessing flat spots on tires, out of balance. The cost to rent the truck and fuel was over $525.00 for the two days, that's a lot for a non profit organization to come up with, as we try to do this donation trip twice a year, from one church to another church organization.

John F.
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Customer did not leave a comment.

Preston E. | Reservation |
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I ended up not needing the unit .

James K.
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Very pleased with the whole experience. Trailer was in great shape, staff was helpful and courteous.

jazmine C.
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Customer did not leave a comment.

kathleen B.
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The lady who answered the phone did my reservation for me which I greatly appreciated. Van was new and clean. I am totally satisfied with the service given me and the vehicle.

Jonathan W.
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Customer did not leave a comment.

Jeff B.
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Patrick L.
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location was not the one I reserved the rental at. If I didn't need it right away< I would have gone elsewhere.

John K.
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Quick and simple process to return the truck.

Robin H.
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Everything was great.

Nicole G. | Reservation |
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Didn’t get the unit, plan to this weekend

kamilah W.
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Customer did not leave a comment.

Robert G.
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I have never had any issues here. Friendly staff and nice facility.

Rick S. | Reservation |
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The storage unit was what we expected.

Eugene S.
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I completed the rental online including my AAA discount. It took me 20 minutes to complete everything at pickup I already completed online again. Sensuous in my opinion! I was told that he would meet me at the truck once I moved my vehicle (didn't happen). The truck did not have a quarter tank as I was told. The truck steering is very loose and not safe to drive. I was flagged down on I-75 telling me the cargo door was not latched causing me to pull over to close it. I called the pickup location, but no answer. Inside the cab was so noisy I could barely heard the ring. After addressing these issues at the return location I received a call from district manager a several hours later. Greg accepted no concern for these issues and was very rude.

Terry M R.
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Nothing everything was great.

Dustin F. | Reservation |
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The staff was great! I accidentally booked the wrong size unit and they were able to change it to the unit size I wanted and get me situated quickly. Friendly and welcoming staff.

Matthew Y.
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Nothing everything was great staff was nice and very helpful. Ill be getting another one from this location next month.

Rachael M.
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Customer did not leave a comment.

Joshua S.
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Customer did not leave a comment.

SAM G.
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Customer did not leave a comment.

Gretchen Y. | Reservation |
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My unit was too small & they upgraded me with no hassle

Lindsey B. | Reservation |
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They were quick and friendly. Very clean facility.

Roberta D.
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Inside of truck could have stood to be swept out so there wasn't mud bits inside.

Marilyn L.
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Customer did not leave a comment.

Fred H.
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Scheduled a pick up at Troy recieved a call on the way to pick up and was told by the area manager that a van was not available at Troy had to go to a different location? After pick up the Troy location cal Ljubljana ed and asked why I was over an hour late for pickup? Told them that the area manager called and told that the van wasn't available??? What kind of BS is this will never use UHaul again when you get this kind of treatment from an area Manager?????

Mark H.
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The representative where we picked this up was excellent did not have any problems

ROBERT F.
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Reserved a truck in Sidney, Ohio Go over to pick it up and no truck, Sent me to Piqua, Ohio. Took another hour, had people waiting To help. Also the wiper blade fell off the passenger Side.

Thomas O.
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Better directions on where to drop the keys an park the trucks.

Chelsey R. | Reservation |
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We had booked it online then went in to ger the keys. Very helpful and very easy.

Bruce J.
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Customer did not leave a comment.

DAVID L.
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The truck has seen better days. No fault of the agent

william A.
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The pickup and drop off went flawlessly. Abbey was a great help and knew her job very well. The problem I had was with the online reservations. I reserved a 17 ft. moving truck from the Troy Ohio location. I received a confirmation number and all was good. I just happened to be in the area of the pickup location, so I stopped in to confirm everything was in order. It was not. They couldn't find my name or my order number. They did finally find me another truck several miles from the original pickup point. The website is very cumbersome and hard to use.

Carla B.
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We had difficulty with the driver door. To unlock the door we had to climb from the passenger side and unlock that way. The driver door would not shut properly. We have been renting from the Piqua location for many years. We use the vehicle for an event that we hold each year. They are always very nice and very accommodating. This is the first time we have ever had an issue with a vehicle.

ELIZABETH E. | Overall Experience |
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Great Experience

Patti C. | Overall Experience |
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very helpful, answered any questions

CHRISTOPHER E. | First Impressions |
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Very nice staff

No reviews have been submitted for this location.

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