Customer Reviews for Piqua Store N' Lock
(U-Haul Neighborhood Dealer)

453 reviews

450 Garbry Rd   Piqua, OH 45356
(Off I-75)

(937) 773-8770

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 773-8770

450 Garbry Rd
Piqua, OH 45356
(Off I-75)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Dorene V. 
Rating:
5.0

Top notch customer service. Helped hook up and very friendly. Thanks

Karen S. 
Rating:
5.0

Awesome staff friendly and courteous, entire experience was exceptional.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Ersta S. 
Rating:
5.0

Never had a complaint once about the place... Used it 3x..

CHAD F. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

ann S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Clean Professional atmosphere

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Floyd A. 
Rating:
5.0

Customer did not leave a comment.

Erin V. 
Rating:
5.0

Keep Up the good work guys i know how difficult yet rewarding that job can be.

AURORA M. 
Rating:
2.0

Had extra stuff in back when I did not rent it and was in the way!! And was charged 20 dollars because I wouldn't mop the back out to me it didn't look any worse then I got it next time definitely taking pictures!!!!!

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The lady at counter was great. The older fella was very polite and wanted to go extra mile with us. Great experience!

Daisy M. 
Rating:
4.0

Being able to get the size truck requested. I should not had to ask to have truck at location requested, I had to ask to have it sent there

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Fredric F. 
Rating:
5.0

Piqua Store and Lock makes the process quick and easy. Someone came out with me to review the operation of the car dolly. I was able to pick it up later in the day and return after regular business hours. I would recommend this location.

Josiah S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Nothing

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Vernon W. 
Rating:
4.0

Engine light was on on the vehicle. Windshield wipers were shot and need replaced. Inside windshield very dirty. I had to stop to clean it. The interior was sticky and needed cleaned. Steering was very loose and difficult to steer, especially over rougher road conditions.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

DAN M.  |  Overall Experience 
Rating:
5.0

not a thing great staff

Gregory Y. 
Rating:
4.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

It was quick to rent and easy to return

David P. 
Rating:
5.0

Customer did not leave a comment.

Ales F. 
Rating:
3.0

Customer did not leave a comment.

kelly L. 
Rating:
4.0

Nothing! Went very well, very smooth!

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Kirk Z. 
Rating:
3.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

The Piqua store n lock facility I actually enjoy they're wonderful I was severely disappointed when I had to go pick up my U-Haul from a different place in order to move my stuff seeing that what I reserved they are at the Piqua store n lock was taken by the company for a longer lease. Where i had to pick it up from was 8808 N Co Rd 25A, Piqua, OH 45356 dirty garage rude lady in charge, asked then i please dont light up, I'm asthmatic can't be around cigarette smoke especially in an enclosed space like this garage she looked at me and goes "well I can deny you service I don't believe your asthmatic, I have C.O.P.D. and I still smoke." Personally if she wants to show her lungs cool I don't need to go and have an asthma attack just to get a U-Haul and I believe there's a law rather it's a private business or public business they are not allowed to smoke inside according to Ohio law. NEEDLESS to say when I got back to the lovely facility of Piqua storage n lock the lady at the front desk said not surprising she's heard a lot of complaints about the lady over on County Road A that they will be sending me a review for their U-Haul pickup just leave a complaint. That they will also be a review for Piqua store n lock as well my famliy as rented form store n lock b4 and as always there wonder.

Kyle F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COURTNEY G. 
Rating:
5.0

My experience with Piqua Store N Lock was excellent in all respects.

DAVID M.  |  Overall Experience 
Rating:
5.0

Very friendly

DONNA S. 
Rating:
4.0

24/7 truck share return has a lot of glitches such as freezing when uploading a picture and forcing the user to restart the entire return process and redo all steps a number of times.

Ryan E. 
Rating:
5.0

A great resource for storage!!

DEBORAH S.  |  Overall Experience 
Rating:
5.0

Been using this storage company for many years,great place/people, highly recommend Piqua Store and lock!!!

Michelle G.  |  Overall Experience 
Rating:
4.0

Computer issues are the only reason I didn't give an excellent rating. The young lady in the office was excellent so I don't want it to reflect on her, she was trying everything and made a phone call before it finally worked. In the end, I got my truck and the rest of the experience was great.

Jamie M. 
Rating:
1.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Very professional and courteous!

Debra S. 
Rating:
3.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Very Professional, Friendly, and Helpful. I would definitely recommend this location to anyone.

Randy C. 
Rating:
4.0

I had no side mirror. I had to drive with one hand and the other hand holding the mirror in place so I could see what was behind me. Also the drivers side door did not unlock with the key had to unlock the passenger side door and get in that way. You may want to fix the mirror that is a safety issue !!!!!!!!!!!!!

Kimberly F. 
Rating:
4.0

The truck ran a little rough and didn't shift right,but overall it was ok.

vickie C. 
Rating:
5.0

Thanks Derek for helping me at the Piqua Store N Lock

Jennifer M. 
Rating:
5.0

Friendly and helpful staff. No complaints!

Tiffany P. 
Rating:
3.0

Computers were down when I called to check on reservation was told they would call back when fixed. Did not call back. I called and they said they left me voicemail still no voicemail. Once I got there to get truck derek was nice and helpful tho.

Justin L. 
Rating:
5.0

Leg on trailer did not work. Would not go up or down.

James A. 
Rating:
5.0

Very clean and staff excellent. The staff helped me with the hookup of trailer and get the lights working. There was corrosion on the hookup and he cleaned it up and got it working. Explained how to repair if any problems HIGHLY RECOMMEND

Keith G. 
Rating:
5.0

Customer did not leave a comment.

RICKY C. 
Rating:
5.0

Customer did not leave a comment.

SOLENA B. 
Rating:
5.0

Very professional

Randy C. 
Rating:
5.0

I always choose this storage place family owned and very friendly

Jennifer M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Parthena F. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Always good!

David B. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
3.0

Equipment was not what I wanted. 6x12 is really too heavy for my vehicle. That is why I wanted a 5x8

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Betty J. 
Rating:
5.0

Customer did not leave a comment.

Zane G. 
Rating:
5.0

Very nice and courteous staff, very helpful.

John J. 
Rating:
5.0

This is my favorite storage place been dealing with Piqua Store N lock for years You all keep up the great work

Jennifer M.  |  Overall Experience 
Rating:
5.0

Awesome place, awesome people. If it hadn’t been for me moving further away, I’d still be storing my camper there…

tim o.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Prompt and well organized.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Dawn V. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Well maintained vehicle and friendly staff. I loved the option to do it all yourself from your phone and I'll definitely be recommending it to others!

Anna C. 
Rating:
5.0

Derek and his staff were great and they made the pick up so easy. I would highly recommend this u haul facility.

Marie M. 
Rating:
4.0

Customer did not leave a comment.

JILL P. 
Rating:
3.0

Customer did not leave a comment.

kenneth l A. 
Rating:
5.0

Very nice people nice place and great prices safe and secure

Oney N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
4.0

Customer did not leave a comment.

MARLIN W. 
Rating:
5.0

Customer did not leave a comment.

WENDY A. 
Rating:
3.0

Heavy snow and no attempt to plow or clear off equipment

John S. 
Rating:
5.0

Customer did not leave a comment.

Gregg S.  |  Overall Experience 
Rating:
5.0

Excellent service and will rent from them again in the future.

Vernon W. 
Rating:
5.0

Original reservation was through Wooten Automotive in St Paris OH. I had a reservation for a 5x8 trailer and it was changed to a 6x12. I did not want one that big. Had to travel 32 miles round trip to a different location to get the trailer I requested and reserved 4 days before.

Lucinda B. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Best experience I have had in years with UHaul.

Rick M. 
Rating:
3.0

Customer did not leave a comment.

Alyson W. 
Rating:
5.0

Customer did not leave a comment.

VICKIE H. 
Rating:
5.0

Would like a taller trailer, so a refrigerator could be hauled in the up-right position.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Pickup was simple and easy

Raymond B. 
Rating:
5.0

The staff here was very friendly and so easy to work with. If you are looking for a nice clean location, I highly recommend Piqua Store & Lock.

Suzanne H.  |  Overall Experience 
Rating:
5.0

I have used them before and would highly recommend them!

Ann S.  |  Overall Experience 
Rating:
5.0

Everyone was great very nice

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

A lot of steps to check out on line, but I understand the need for it. Very convenient to get an early start on Sunday. Thanks!

Mike L. 
Rating:
5.0

Knowledge of how to check in trucks early.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The truck unit needs cab insulation, it was very noisy and I couldn't use the radio for all the noise. Cruise control would also be a very nice addition.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jefferson S. 
Rating:
3.0

I ended up not needing the unit .

Preston E.  |  Reservation 
Rating:
5.0

Didn’t get the unit, plan to this weekend

Nicole G.  |  Reservation 
Rating:
4.0

The storage unit was what we expected.

Rick S.  |  Reservation 
Rating:
5.0

The staff was great! I accidentally booked the wrong size unit and they were able to change it to the unit size I wanted and get me situated quickly. Friendly and welcoming staff.

Dustin F.  |  Reservation 
Rating:
4.0

My unit was too small & they upgraded me with no hassle

Gretchen Y.  |  Reservation 
Rating:
5.0

They were quick and friendly. Very clean facility.

Lindsey B.  |  Reservation 
Rating:
5.0

We had booked it online then went in to ger the keys. Very helpful and very easy.

Chelsey R.  |  Reservation 
Rating:
5.0

Great Experience

ELIZABETH E.  |  Overall Experience 
Rating:
5.0

very helpful, answered any questions

Patti C.  |  Overall Experience 
Rating:
5.0

Very nice staff

CHRISTOPHER E.  |  First Impressions 
Rating:
5.0

Great customer service! I was so impresssd by how friendly everyone at the front desk was. This was yhe first time we met and it felt like we had been friends for years!

Privacy R.  |  First Impressions 
Rating:
5.0

I had no problems. When I couldn`t get he door lock to work they helped me. After seeing the unit I needed a bigger one and she did that with no problems what.

Privacy R.  |  First Impressions 
Rating:
4.0

Clean storage units and friendly service with reasonable prices.

Privacy R.  |  First Impressions 
Rating:
3.0

We ended up not needing to store anything. So I am not able to leave knowledgeable feedback. The reservation process was easy though. That`s all I can tell.

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly customer service!

Privacy R.  |  First Impressions 
Rating:
3.0

The size I reserved wasn`t available. I`m not sure why there is online reservation if you aren`t reserving a unit.

Privacy R.  |  First Impressions 
Rating:
4.0

Friendly, clean, and fast

Privacy R.  |  First Impressions 
Rating:
5.0

Easy to work with and very customer friendly. Helpful and courteous. Piqua Store N Lock is highly recommended.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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