Very good people 👍
SHAWN B
Customer Reviews for Piston Thrift Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice, helpful. Very nice experience. Id recommend this location to anyone
MARY KJohn was a courteous and professional person to deal with. he explained the equipment and procedures in the event of a roadside emergency. I will definitely go back to him anytime I need a truck or trailer
JAMES SGreat job
Michael DEverything went well, happy with everything.
THOMAS SNothing, Great to deal with quick to connect unit to truck, thnk you for you time today.
Jason HQuick service on collection and return. Thank you
Jason HAlways good service
WILLIAM KNothing. The process to reserve was easy. The staff at this location is very friendly. The equipment was in perfect condition. And the online return process was simple. Thank you!
KRISTOPHER BFast and friendly service every time.
WILLIAM KEverything was excellent
lee pThe office was an absolute mess.
DAVID BGreat people and customer service was top notch
CHARLES HDana was very professional and her husband are very nice people and the experience of the rental was excellent. Thank you.
BARRY TI may have entered into the wrong door. If so, that was my mistake. The place looked like a workshop and very disorganized. Despite that the gentleman there was very friendly and helpful, and I was able to drop the truck off with the absolute ease.
PHIL GCustomer service is amazing! The people were willing to answer my questions and concerns. The only thing, the location is dirty and smells like a dog kennel.
JEFFREY WExcellent customer service. I will definitely be using yalls service again.
JUAN RAlways good service . I rent car haulers 3-4 times a month and never a issue
WILLIAM KGreat customer service
CHRISTOPHER HPiston Thrift is a great location. I was in and out for my trailer rental in 10 minutes . I drive past a uhaul place to use piston instead. Friendly people as well.
WILLIAM KTruck was brand new, and very comfy!
JUNE MI use a car hauler a few times a month and this location has very good service. I was there 15 minutes including hooking up the trailer. There was someone in front of my so the lady immediately started checking me in on her phone. Overall great location
WILLIAM KQuick pick up /drop off. Staff helpful. Truck clean, new. Affordable. Will definitely use Pistons again. Thank you.
KIMBERLY PThis location called me two days after I dropped off the truck and said the back end had a dent. My husband and I were with the truck all day and absolutely nothing happened. They just charged my card $331 without notice. I will never rent a uhaul from them again. Please let me know how I can get my money back. This is a scam!
Emily BNothing we had a wonderful experience!!!!
Matthew TMake your email customer receipts where they can be enlarged! Not everyone has a printer. I can't even read mine!
PAULA PThe UHaul app. Kept signing us out. We dropped off after hours n could not finish uploading our pics.
Kathy CThey charged me extra mileage after they couldn’t meet my needs with a storage unit. They sent me miles away to another storage unit. Then, I still had to return the truck to the same place. This is a scum business!!!
Rodney JEverything seemed fine too me everyone was polite i would recommend people to your company thank you for your service
alvin sGreat customer service. Will use this location from now on.
Daniel MTruck was excellent, all the way around!! Service was great too-
dave hThe people are very friendly and helpful but the store is very very dirty and smells horrific. Not a good look for U-Haul.
Charles BClean up front office. Make store look more professional and presentable.
alex eVery nice and helpful
Mark gI had issues with my equipment and was told my rental would be extended for no charge, after I had to wait over 2 hours for roadside service to arrive because U-Haul dispatched a towing company 1 hour and 45 minutes away, even though I was only a few minutes from a small town which my insurance company dispatched a tow for for my personal vehicle, because U-Haul wouldn’t tow my vehicle with their company. U-haul also wanted to take the loaded trailer almost 75 miles away from where I was instead of 15 miles to my house so I could empty it. Then Instead of being charged 2 days as expected due to the problems, I was charged for a 7 day rental. I was told several times I would be not be charged the extra days and that U haul would work with me, just to keep them in the loop regard repairs. I ended up disputing this and was told somebody would call me within 72 hours. Nobody called. I called back and was told my dispute was denied. I asked for someone else to talk to and requested the recorded calls be replayed in which I was told I would not be charged and was still told I would have to pay for the extra days. Very poor customer service and false promises made. Will not use again or recommend if at all possible. I have been a loyal customer and rented several times and still feel very wronged with no satisfactory attempts to resolve the issue.
William PCloses at 3 every day with no discernable parking spots. I just had to guess at the best place to park the truck and hope it was okay. Despite it being the closest location to my new home, I'll go out of my way and find another location for all future rentals.
Doug D