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Donna F.
Customer Reviews for Pit Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, helpful and polite
Victor D.Polite and professional personnel. Very helpful and informative.Gave me tips for saving money on rental process as this was the first time I used a U-haul !!!
Daniel J.As usual, Jim provided excellent customer service! No issues at all!
Mark M.It was a chilly day and one of the staff went out and started the truck so it would be warm for me. That "little" gesture meant a lot to me! :)
Lisa G.William at The PitStop was first rate. He navigated some UHaul system obstacles and got the move off to a great start. Please consider some system/connectivity/process improvements for these satellite locations.
John K.Nothing. We just dropped off the truck there.
John M.Have someone transport the U-Haul to be more convenient for the costumer. I had to drive 30 miles out of town to get the truck.
debbie L.The customer service agent that assisted me was extremely helpful and polite!!
Alex D.I was originally suppose to pick my rental up in Springfield, IL. However the day before I was told I had to pick up in Pawnee,IL. Thirty minutes away. It makes no sense considering I drove by three places where I could pick up a U-haul.
Crystal V.Drop-off was a quick & easy transaction also! The only suggestion I could give is to install an after hours key drop box at this location.
Shelly B.