Customer Reviews for Pitstop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pitstop

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Alyce W. on

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The gas was not a half a tank. The truck was nasty. No dolly. Pit stop station has gas, and truck wash. No excuse for not having the truck in top order. Only one person working. So, everytime someone came in I was put to the back of the line. The truck ran fine and we took it back with over half a tank and washed it. I will rent from you again. One bad apple I can live with. Thanks

Karyn G. on

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Scott W. on

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Anjanette C. on

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Daniel T. on

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This is the worst experience I have ever had in all the years that I have used U-Haul. The individual at this location acted as though he didn't know that I was coming and also did not seem to really know what he was doing. He could not speak English very well and was extremely hard to understand. When I asked about the pads and dollies, he did not know anything about them and had to contact the area manager to find about them. He still charged me for those items even though I did not get them instead of writing a new contract. I believe that he needs further training. This did cause a problem when I returned the vehicle a day early. I also feel that I should be compensated for having to go out of my way (15 miles) to get the truck when it should have been delivered to my requested pick up point.