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Leroy W.
Customer Reviews for PJP Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Explain the billing process. Especially when you only need the thing for 6hrs. max.
ron Y.Truck was very clean
Richard P.Why you guys charge $40 for extra . And i left the U-Haul at 2:00 o'clock. But if you guys keep updated late. So that's is not my fault. I need my charge back.
PAVAN P.Everything was good
daniel L.The young lady was very courteous and professional. She was knowledgeable which allowed me to expedite my rental process. I see no improvements needed.
Steve S.I have rented from this location before. Clerk is always curious and helpful. Never any problems.
Steve S.No t much to improve. Organized and efficient operation.
Allen M.The woman at this drop off location was kind and helpful.
MARVIN J.Don't rent with uhaul. It was a horrible experience and customer service is non existent. Didn't have the dolly I needed, had to wait 45 minutes just to get the code to get the keys.
Courtney T.Make sure you check your miles
kyesha M.Needs to have better signage that this location is a uhaul location.
RONALD J.The services were outstanding, however, if the pickup location could be made more convenient to the customer's residence, it would be greatly appreciated.
Arlester S.Trailer was a car carrier. It was absolutely filthy. Covered in grease and grim and road nastiness. Straps and buckles were nasty as hell. Lady at lot tried to block me from washing my hands. No SOAP ! I had to get into my clean truck with greasy hands, drive with my hands using a Hardee's bag and biscuit wrapper to a Parts house to buy GoJo hand cleaner to wash off filth. Got grease on my shirt that will NOT COME CLEAN. NAPA clerk gladly let me use their bathroom to wash off filth. Woman was NOT NICE. Opened at 9:00 am, not convenient. Two bums were sleeping in an old car without windows and tried to panhandle money from me as I waited for attendant to show up. Another bun tried to beg money when I brought trailer back. Lot was full of old tires, messy and too crowded with junk cars that did NOT even run. Rental truck park across from lot out in street. Place was a mess. Lady attendant Acted weird and hateful, acted like she was hiding something? A real fool, jerking around like she was on drugs, shifty acting as she was babysitting some brats in nasty office. I am a building contractor. I am always armed. I would not stop at this lot with out my Gun. Lady opened door a crack, peeked out door when I returned trailer, shooed me away without leaving office and made a grand gesture of LOCKING me out. She did not come out. Seems like some CRIMINAL activities going on at this shit hole of a place.
Randy M.The equipment was not even in the truck.
Tiffany F.Limited space, small area. Great service though.
FRED D.Have the equipment such as dolly available for the customer and variety of trucks.
Helio W.My reservation changed to a location over an hour away because of a broken truck and no other availability......the customer service rep would not adjust to another drop off location so I spent two extra hours driving for a fault of uhaul. Not super happy.
Erika S.Very helpful. Always available to answer questions. Would definitely use again.
SARAH L.There were only two trucks at this location.
Kenneth B.The site manager was very helpful.
Campbell M.Customer was great on return. Needs windshield wipers.
Debra M.Everything was perfect. Nothing to improve. This a great location to help you with your needs. We have other locations here, but this is the only one that we will ever use.
lisa H.I think they may be in the process of going out of business. They never opened while I was there. But my worst experience was trying to do the self check in. The system kept sending me verification codes, I would put them in and it would send another code. In a do loop. Tried to call the 1-800 number. The first day I was on hold for 20+ minutes and had to listen to the uhaul commercial the entire time and you can't hang up or you would lose your place in the que. Second day I was on hold for 40 minutes. The store was not open and I had to hold and listen to your commercial over and over again for the second time. I had no place to turn in the trailer and no one on the phone to talk to. My worst rental experience EVER!!!!
Campbell M.Very friendly staff
Jon A.Great customer service! Would recommend highly and will use again!
PERRY J.They not have the ket on time I weight for the ket 30 minis
Nicolas L.Nothing
LATONYA S.As always a please experience at the location
David F.Make sure dolly reserved is on hand for pick up. The location did make calls to another local Uhaul location to check availability, which was appreciated. Would definitely use them again, and recommend to others.
Larry C.Courteous and Friendly
Jack L.This place is horrible and tried to extort me
Andrenette H.Let me start by saying, the facilities are fine. The only complaint I have is when I booked the rental, I was supposed to receive 193 miles for $189. I paid $189 but was only given 183 miles. my mileage total was 204. I was charged for an additional 21 miles making my total 197.40. I would recommend your company to make sure what is being charged matches what the customer expects to pay for. I have never had this issue before and I will probably rent from Penske in the future.
Diana B.Very impressed! Will go back again and recommend to others!
Marianne M.Very pleased with the service at this location. Super nice and super clean! Will always choose this location over others in the area! A+++++
Marianne M.Very nice and helpful
TONYA F.Make sure all lights work on combo truck and trailer. Allways do a walk around. I lost an entire day due to a blown fuse. Sleeping in a empty house on the floor was not fun.
John D M.We had a few issues with the rental, but they handled everything and took care of it and fixed the issues. Very happy with the service here!
Frederick B.The door spring came apart, and I was unable to close the door. I was setting there in the hot sun waiting until someone brought me a wrench to get it down. I really think I need to be reenburt for this rental. Honestly!!!!!
robert E.My only problem was returning in the dark. A lit parking area would have made for a better backing and unhitching. The help I received from uhaul on the phone with questions and reservation changing was excellent. Great bunch of employees. Thanks for a great experience.
David L.I have rented trucks several times and although I request a location close to my destination I am always sent to Front Street. Truck was great. Edit feature on website seems iffy.
James G.Keep up the service !
samuel C.They were closed, so I just dropped off key and contract
MARIA G.N/a
CONNIE H.Cheaper Mileage Rates
bobby W.Good experience - great customer service.
lisa G.Let customer choose closest drop off location. Got charged extra 3 miles because UHaul chose drop off location 3 miles from a closer drop off location. I pass two locations closer to me then got charged for it.
Corey W.Thank you for being there.
malcolm J.