Customer Reviews for PJP Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Limited space, small area. Great service though.

Rating:

1.0

Have the equipment such as dolly available for the customer and variety of trucks.

Rating:

2.0

My reservation changed to a location over an hour away because of a broken truck and no other availability......the customer service rep would not adjust to another drop off location so I spent two extra hours driving for a fault of uhaul. Not super happy.

Rating:

5.0

Very helpful. Always available to answer questions. Would definitely use again.

Rating:

2.0

There were only two trucks at this location.

Rating:

4.0

The site manager was very helpful.

Rating:

5.0

Customer was great on return. Needs windshield wipers.

Rating:

5.0

Everything was perfect. Nothing to improve. This a great location to help you with your needs. We have other locations here, but this is the only one that we will ever use.

Rating:

2.0

I think they may be in the process of going out of business. They never opened while I was there. But my worst experience was trying to do the self check in. The system kept sending me verification codes, I would put them in and it would send another code. In a do loop. Tried to call the 1-800 number. The first day I was on hold for 20+ minutes and had to listen to the uhaul commercial the entire time and you can't hang up or you would lose your place in the que. Second day I was on hold for 40 minutes. The store was not open and I had to hold and listen to your commercial over and over again for the second time. I had no place to turn in the trailer and no one on the phone to talk to. My worst rental experience EVER!!!!

Rating:

5.0

Very friendly staff

Rating:

5.0

Great customer service! Would recommend highly and will use again!

Rating:

1.0

They not have the ket on time I weight for the ket 30 minis

Rating:

4.0

Nothing

Rating:

3.0

As always a please experience at the location

Rating:

5.0

Make sure dolly reserved is on hand for pick up. The location did make calls to another local Uhaul location to check availability, which was appreciated. Would definitely use them again, and recommend to others.

Rating:

4.0

Courteous and Friendly

Rating:

1.0

This place is horrible and tried to extort me

Rating:

3.0

Let me start by saying, the facilities are fine. The only complaint I have is when I booked the rental, I was supposed to receive 193 miles for $189. I paid $189 but was only given 183 miles. my mileage total was 204. I was charged for an additional 21 miles making my total 197.40. I would recommend your company to make sure what is being charged matches what the customer expects to pay for. I have never had this issue before and I will probably rent from Penske in the future.

Rating:

5.0

Very impressed! Will go back again and recommend to others!

Rating:

5.0

Very pleased with the service at this location. Super nice and super clean! Will always choose this location over others in the area! A+++++

Rating:

5.0

Very nice and helpful

Rating:

3.0

Make sure all lights work on combo truck and trailer. Allways do a walk around. I lost an entire day due to a blown fuse. Sleeping in a empty house on the floor was not fun.

Rating:

5.0

We had a few issues with the rental, but they handled everything and took care of it and fixed the issues. Very happy with the service here!

Rating:

1.0

The door spring came apart, and I was unable to close the door. I was setting there in the hot sun waiting until someone brought me a wrench to get it down. I really think I need to be reenburt for this rental. Honestly!!!!!

Rating:

3.0

My only problem was returning in the dark. A lit parking area would have made for a better backing and unhitching. The help I received from uhaul on the phone with questions and reservation changing was excellent. Great bunch of employees. Thanks for a great experience.

Rating:

3.0

I have rented trucks several times and although I request a location close to my destination I am always sent to Front Street. Truck was great. Edit feature on website seems iffy.

Rating:

5.0

Keep up the service !

Rating:

3.0

They were closed, so I just dropped off key and contract

Rating:

5.0

N/a

Rating:

5.0

Cheaper Mileage Rates

Rating:

5.0

Good experience - great customer service.

Rating:

3.0

Let customer choose closest drop off location. Got charged extra 3 miles because UHaul chose drop off location 3 miles from a closer drop off location. I pass two locations closer to me then got charged for it.

Rating:

5.0

Thank you for being there.

Rating:

3.0

The attendant did not go out with us to the truck and go over anything about it. We had a hard time getting the mirrors to move so we could see behind the truck. It would have been nice if she would have shown us how to get them to move.

Rating:

3.0

Owner was very helpful.

Rating:

3.0

I would rather do business in person but this location has limited hours and when I showed up before 5 on Friday 12/1 and they were already closed. I did have some issues with the self service pick up and drop off but the Field Manager John Dean got personally involved and resolved all of my problems...good job Mr. Dean.

Rating:

5.0

Lower cost for in town or local moves . thought the rental was steep .but overall pleasant experience

Rating:

4.0

The young lady was very helpful and friendly. It would have been helpful to have had some of the features of the cab explained - there were buttons that I wasn't sure of. Fortunately the friend helping me move has driven trucks for a living and knew their proper use.

Rating:

2.0

Place smelled bad. Guy stayed in his chair and offered no help with unhooking trailer. Even told me to unhook it and where to place it in the yard.

Rating:

3.0

They were very nice to deal with. but, the truck was low on air with it's right tire. I had to make a special stop to get air in it.

Rating:

3.0

Someone who knowledgeable about the contract. I would have preferred being informed what tome to turn in the vehicle. Instead I was charge an extra fee for being late.

Rating:

3.0

The individual assisting when I picked up the truck English was her second language and had difficulty communicating with her and she with me.

Rating:

3.0

Did drop off and key box. Ideal drop off location would have been one of two that were about 5 miles closer but website did not provide an option to choose drop off location.

Rating:

3.0

No personnel on site at drop off location. Just had to leave it in their lot after calling a number scrawled on a note on the window 3 times. This was just an awful U-Haul experience all around from the independent owners. Will not work with U-Haul again unless things change.

Rating:

1.0

Ants everywhere, slow and messed up my order.

Rating:

1.0

Hire someone who knows what they're doing. Plus there were ants everywhere in the office and I got bit a few times

Rating:

1.0

The lady didn't speak english well, even though they were marked open, the door was locked and we had to call the number for someone to come. Trailer was incredibly rusty, and wiring was spliced in many places. It was also not my desired location, so drove 45 minutes to get subpar service.