U-HAUL November 16, 2024 Contract No: *****502 I recently found myself in a difficult situation. As a volunteer with Lutheran Early Response Team (LERT) I was Hauling a box trailer from Tampa Bay, FL to Titusville, FL full of response equipment to a new location for cleanup after hurricane Milton. Unfortunately, my F-350 blew a transmission on I-4 in Plant City, FL.; I live in Oviedo, FL some 80 miles away. After getting my transmission rebuilt two weeks later, it was time for me to go pick up my vehicle. After calling Enterprise car reservations I was told that they did not rent cars one way, meaning I would have to tow their vehicle back to Oviedo. Yes, let me repeat that “Enterprise Car Rental was no help at all!” My next thought was to call U-HAUL, as I used you guys several years back to move to Florida. I spoke with Becky Maratta at Oviedo Auto Repair, a U-HAUL affiliate a mile from where I live. Ms. Maratta was inordinately helpful in walking me through documenting my drivers license with my new cell phone. (No, I don’t know how to use my new cell phone yet. I just had to upgrade my cell phone to program my new hearing aids and am not yet proficient with the new gadget!) I did however have to rent a full size box truck to get me to Plant City. With the exception of having a three hour drive to go 80 miles on I-4 (the deadliest stretch of interstate in the country), the trip was flawless. I returned the truck to Saver Self Storage, another U-HAUL affiliate, and walked the mile to the garage to retrieve my truck. Incidentally, Nicole Hoelting, the facility manager could not have been nicer. Checking in the box truck consisted of handing the keys to Ms. Hoelting and walking off. My reason for writing this letter of appreciation is twofold. First, the two women mentioned are excellent personnel to represent your business and deserve recognition. Secondly, as long as car rentals like Enterprise won’t rent vehicles one way, renting smaller vans one way is a niche you guys could fill? Thanks again, Bruce O.
BRUCE O
Customer Reviews for Plant City Saver Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people to work with. Thx guys.
DERRICK BAlso, the store in Plant City Fl. was great. I called to make sure I could return the truck there and what time they closed. He guy told me to bring it in and gave me directions to his store, well I pass the store and the next thing I know I'm getting a phone call say that I just passed the store and turn around. I did turn in the truck with no problems.
Robert BBad costumer service
Christian MUnfortunately, this truck's roof leaks pretty steadily, so my contents got wet during a huge thunderstorm. I would not rent it out again until the roof is coated. The truck had less than 1/4 tank of gas when I picked it up and I returned it with almost a half-tank of gas (it's very difficult to know miles per gallon, so I obviously overfilled it. Would appreciate a refund on the excess gas. The rental agent was very pleasant and efficient - so kudos to her.
Cheryl JBest customer service I ever received at a uhaul facility.
Abraham PQuick clean and error free
Elliot MGreat friendly service
April HGreat customer service. Friendly and very helpful.
MICHAEL CThis was one of the worst experiences I've ever had using a rental company dealing with three different U-Haul locations of each all made errors that cost me time and money . Very dissatisfied with the poor management and indecisive decisions that cost me time and money . I'm a very very dissatisfied customer and regret ever choosing to use their services.
Nick CShe was really nice and professional explaining terms and knowing what she was talking about.
Taurean BThe attendant was very helpful and attentive
Michael VI couldn't ask for things to go more perfectly. It was wonderful to have great customer service. It seems it is rare these days.
RALPH HDiane was very nice and helpful
Richard SPossibly add a sign at the entrance advising that the office is in the back of the lot. The lady working here the day we picked up our trailer was great and very helpful.
STEVEN BMs. Diane is very professional and friendly. She made the experience very easy and pleasant. I will definitely use this rental location again!
Terrica RMs Diane was very helpful!
David LOverall experience was 💯 Asked what was needed and Debbie made all the effort to help us get it in a good time frame
Arminda TThe Uhaul company messed up my drop off location and this location was an alternate found by me. Uhaul did not provide any assistance.
Joaquin LI rented a 6 x 12 4 days before I needed it and they switched my location 2 day before. All was confirmed. When I arrived 10 minutes early and waited 30 minutes. For them to help me. Then the equipment wasn't even on site. Waited another hour and took whatever equipment was available. It was a 5 x 8 and not big enough. The movers x 2 I had to pay 85.00 an hour for them to set from 330 to 500p.m waiting on me and the equipment . Not happy paid 85.00 x 2 for movers to set will never use uhaul again.
Yolanda EAll I can say is everything was perfect very respectful very helpful I had no problems whatsoever I really appreciate it thank you look forward to doing more business God bless
Robert HOmg!!!!! The manger here is amazing , all I have to say I will not go anywhere else but here with Ms. D I made it up 😂. Just an amazing spirit and beautiful soul ….. Thank you so much for helping make my moving experience a little better .
Courtney CNa
Joseph KNothing
PAUL A