Excellent customer service I got exactly what I was promised Ryan took care of everything
Nancy R
Customer Reviews for Playa Vista Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was unclear where I should park. Since it was an after hours drop-off, this would have been helpful.
JUSTIN MPersonnel were amazing, attentive and communicated immediately when I left something in the rental. Great experience.
Robin CPickup was convoluted, redundant, and Ryan (the owner's son) was extremely rude. There was no one on staff to handle the specifics of the U-Haul rentals. I had to call a secondary number for someone to approve what had already been approved in the app. This location is absolutely useless.
JACOB HI like this location people they are very friendly
juan tSuper fast to rent and return. Nice staff. A+
ERIC GAll good! See you next time!
Edmund PIt was a convenient location that was much safer and closer than the originally assigned drop off, but the personnel were rude.
BENJAMIN FRyan, the UHaul rep was amazing. so nice & helpful & knowledgable. The Dhell station attendants were nice & helful too, The truck was just the right size. Only bummer is someone stole my purse from the front of the truck, when I was loading things in the back.
ELLEN SWash it
Ron mHaving someone call another person in order to "check in" was highly suspect. It felt totally suspicious when doing it.
Brent OTerrible experience. I booked my reservation for one location and that location was listed in my confirmation email. I show up at the time and location that is in my confirmation email, wait in line for 30 minutes, just for the employee to tell me that my reservation is at a different location. This was never communicated to me through email or text, I double checked all of my records. I would not have known the address of the reservation without the employee showing it to me on his computer. Absolutely ridiculous and huge waste of time.
Sarah NThough the rental was in good running condition it was not clean inside and outside.
Farley PShop owner was not present when I showed up. Had to wait a bit.
Ian HClean both the interior and exterior of the rental.
farley pPlaya Vista Shell is a great location, and I've rented from them before. HOWEVER, this trip was terrible, because I made the mistake of trying to book a self-pickup. First, the app couldn't find my rental, so I had to call, log out, and log in with a different credential, then find it, and talk to an agent who said everything was fine. Then, when I got there, the self-pickup was not supported, so I had to spend another half hour to talk with another agent, who eventually did nothing. The Shell employee called their guy, who called me, and got it mostly straightened out. Then, the van I got was not the spacious 9' cargo van, but rather a smaller van that didn't fit half as much! I could see the larger van, which I had reserved, but they couldn't give it to me. My rental 5 months ago, from the same Shell station using the larger van, I was able to fit my bed upright against the wall, and ALL other furniture as well, no problem. This van, the bed barely fit lying down, balanced over the wheel wells. In the end, I had to take two trips. Between the account issues, and the extra trip, I wasted about 2 hours on a day I was trying to get out of town. And had to drive an extra 6 miles, so paying more for mileage as well. Overall this was a bad rental experience. The guys at Playa Vista Shell are awesome, and tried to help. And, as a satellite location with just the 2 vans, they are very convenient, and did not deserve the blame for a terrible rental. U-haul app, horrible. Self-pickup? Don't let me book it at a site that doesn't support it! Give me the van I requested. Terrible, terrible, terrible.
Richard FRyan was amazing. Thank you so much!
Lyseanne NShell gas station
Jonathan LBest place ever
GUILLERMO VThis was the easiest rental experience I have ever had. Everything was done virtually and Ryan was able to help me get the keys in Less than 10 minutes. The cargo van was clean and very nice. At the end of my rental I made a mistake in the fuel starting point and the system charged me for fuel even though I had pumped gasoline to where I got it from and Ryan was so helpful and helped me correct the discrepancy! overall great customer service, simple, straightforward and so easy. Will be renting from here again in the future if I need another uHaul!
Karen TEverything was fine. I'm pleased the gas station allowed me to park there while I took the uhaul van.
Hooman Afront desk should be better trained on how to handle customer rentals. front desk insisted I call someone's cell and tell them I was there. Why wouldn't he call him? Was confusing. I am the customer.
Matthew LMaybe open earlier. Everything and everyone was great and very helpful. Family owned and operated. They make you feel like you're apart of the family also.
Trish TA good experience. Easy reservation process, simple pick up and drop off, nice new truck, no surprises at all. Thanks to Ryan and crew for making my task painless, would happily rent from this location again.
Edward RThe owner of this location was very personable and accommodating. I found it very easy to communicate with him & the team there.
Alexander JThis location has Saturdays and Sundays open open for pickups and returns which was very convenient. It is located in the same lot as a gas station that allows you to perfectly return the vehicle with the requested level of gasoline. It is conveniently located very close to Los Angeles Intl. Airport as I did arrived thru it to help my daughter move from apartments.
Bernardo CAlways a simple and hassle free experience. Thanks to Ryan
Larry SThe app glitches so much that it took an hour to get the keys. To check in was not ideal using the app. The overall location and service was great once we got help when the app failed.
Sara NWe have reason to believe an IPAD was left in the van and we were not informed of it. Obviously a police report doesn't do much good now. But it is a shame that Ryan/person who gave us the keys to the van is not so forthcoming. My number is 6304881939 if you have any questions
Kelli HThe pickup procedure was a little strange. When we arrived at the location (a gas station and car repair shop), the car repair shop staff gave us a phone number we had to call to speak to the U-Haul rental agent. That agent guided us through the online pickup process, and then he hung up with us and called the car repair shop staff to tell them they could give us the keys.
Jonathan BThis was the very best rental experience ever. Service and vehicle were amazing. Thank you!
Lisa LEasily the best U-Haul experience I’ve ever had! Thank you!! 🙏🙏🙏
Meritt TWindshield wipers did NOT work on the van. This is extremely unsafe. It started raining and I was driving on the freeway and could not see to drive due to the windshield wipers not working. I feel this is extremely unsafe and can't believe I had to pay $100 to rent a van without working windshield wipers. Someone is going to end up getting in an accident from the wipers not working on that van.
Justin KSpecify that it's a Shell gas station.
KIMBA SGreat customer service
Ron mNot much The truck had what looked like a drink of some sort thrown against it. Probably due to some homeless person so thats not in the business ability to control. Inside was clean and it ran well. Easy to check in and get the key the staff at the station were very friendly and helpful. Thanks again
Melissa KWonderful experience....super new truck, super nice Ryan at this location, and very good overall. And close to my house! All good. Thank you U-Haul and thank you especially Ryan!
Alice PVan could have been a bit cleaner - and the right windshield wiper wasn't working.
George RDo Not Go anywhere else if you are nearby! This is a very professional location. I will never rent from anywhere else. Great cinema scouting location as well! Thanks R**N
RAUL VRyan helped me a ton when I got things confused. Great to work with!
Sam Kfriendly staff
peter vbest experience in all of my year renting from U-Haul Playa Vista Shell was well organized and the Truck was in great shape
Trent BThere’s nothing you can do to improve it everything was excellent to my satisfaction thank you very much
charles hCab of truck strongly smelled of cigarettes
Sean HHad to call somebody to drop off the key. Not necessarily the most convenient process as opposed to doing in person. Still had to go inside and wait. Online approval process is cumbersome.
Randy BThe website was unresponsive every time I tried to use it. Many thanks to the location manager for all his help during the pickup and return.
Elena KThe problem was not with the location but with the uhaul app that did not allow me to return the van because of a technical issue uploading photos. Thanks to the GM of the location who called and came to collect the keys from me personally.
Amr S