Customer Reviews for Plaza Hardware
(U-Haul Neighborhood Dealer)

260 reviews

6344 Rte 309   New Tripoli, PA 18066
(about 1 mile north of Rout 100 and Route 309)

(610) 767-4813

Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 6 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(610) 767-4813

6344 Rte 309
New Tripoli, PA 18066
(about 1 mile north of Rout 100 and Route 309)

Services at this Location:

Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 6 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very helpful! prompt and good people!

Michael R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW D. 
Rating:
1.0

We made a reservation with the Livingston location in Allentown 2 weeks in advance for a 26' truck. We get there and they say they don't have it and send us to New Tripoli. When we get there they don't have it either. Waste of time and terrible customer service.

Rodolpho G. 
Rating:
4.0

Customer did not leave a comment.

Russell K. 
Rating:
5.0

Perfect thank you!!

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

sean B. 
Rating:
3.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
5.0

Very helpful in getting my hitch right!

Gary C. 
Rating:
5.0

Rv

RAFAEL V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Friendly and accommodation service at Plaza Hardware.

Omar S. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
3.0

Customer did not leave a comment.

Devon R. 
Rating:
5.0

Make the phone pick-up/ drop off easier

Melissa M. 
Rating:
3.0

There was a ton of broken glass left in the truck and on the ramp..we swept most of it out but kept finding more.

Stephanie P. 
Rating:
5.0

Staff very helpful. Had some difficulty with the Uhaul technology but adapted quickly to get me on my way

David W. 
Rating:
5.0

Customer did not leave a comment.

Frederic V. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
1.0

I was billed for 60 miles instead of the 30 I drove. I had to wait 45 minutes for the keys when I picked the truck up. I was told the fuel tank was full upon pickup but it took 12 gallons to fill it after only driving 30 miles. unless I am refunded a portion of the bill I won't be able to use uhaul moving forward.

TODD N. 
Rating:
4.0

Very convenient drop location to end destination. No hassle drop off.

curtis D. 
Rating:
3.0

The person was confused and had isdues checking in the equioment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Jayson B. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

The customer service at Plaza Hardware was very good. They worked through the return process efficiently and with a great attitude. I would very much recommend this location to others.

Don L. 
Rating:
3.0

People were friendly here. However, I was told I had to have the insurance coverage. After speaking with uhaul customer service, after my rental and move, I found out the insurance is not a requirement. I did not opt for it in my reservation and did not want it at pick up. But had to have it in order to get my rental. Very poor thing to do if you ask me. Further more, the taxes and fees put my total rental costs about $50.00 above the initial reservation total....that's significant uhaul. 174.00 up to 227.56. ,Including 28.00 insurance coverage I did not want. This should all be in the total..not hidden. Uhaul customer care is just giving me lame excuses about taxes and not helping. Just give me my money back...you lied. I reserved a truck for one price ...I had to have the truck that day, when you add fees the day of it pisses people off.

George S. 
Rating:
5.0

I was very disappointed that i coud not reserve the car dolly at this location. It was nothing they did they were excellent and very friendly. It was the uhaul system that stinks. I had to go back home again 30 minutes laterand call to reserve the car dolly. The one car dolly that they had could have been reserved by someone else while I wasted my time running around.

Sal T. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Melissa Z. 
Rating:
3.0

I have used uhaul in the past maybe 2 other times. After this time I would not use uhaul again. When I rented a trailer from this location the person told me I have to pay preday which was around 100 a day. So I prepaid 5 days which was over 500 days. She said if I did have it for 5 days I would receive a refund and of course I didnt but I never rented a trailer and thought maybe they had a different policy for trailers.

Tava B. 
Rating:
4.0

very helpful service

Natalie W. 
Rating:
2.0

Employees had no clue how to navigate through the U-Haul website. It took almost 20 minutes to check in and close to 30 minutes to check out.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

NATASHA C. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
2.0

make your franchisees commit to reservations made at Uhaul.com or through 800-gouhaul. And teach your people better customer service

Alex B. 
Rating:
5.0

Very friendly and professional

BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
1.0

Originally reserved with App but when I went to pick up my cell service wasn't able to get App so I went in and picked up rental that way. They charged me for safe move but I declined it when I had placed my order and they did not mention it at all when I got paperwork. I also was told and saw the gas amount 5/8th's a tank. I went to the gas station down the street from them a 1/4 mile and put 5/8's a tank in. I got the bill emailed the next day with the 2 days safe move charge $28.00 and a charge for 8 gallons of gas at $4.00 per gallon $32.00. I called and spoke to someone told them about my issues, she said she had checked the tank where I parked truck which was on a slight hill and it was a 1/2 tank I told her that was wrong I know there was 5/8ths a tank and it should be pulled to a level area and checked. She said she would have someone get back to me the next day. I still have not heard anything from them. I got over charged $28.00 & $32.00 a total of $60.00. I rent from UHaul a few times a year very familiar with how it works I have never ordered the insurance (safe move) nor have I ever not returned a vehicle without the right amount of gas. I am very disappointed with this place.

CATHERINE D. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

very helpful and courteous ,helped through the rental process

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Virginia Z. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Marcy G. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

lisa K. 
Rating:
5.0

Customer did not leave a comment.

Karalyn M. 
Rating:
4.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

HANNAH P T. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
2.0

Customer did not leave a comment.

Laurin F. 
Rating:
5.0

Customer did not leave a comment.

Todd N. 
Rating:
5.0

Customer did not leave a comment.

Monet T. 
Rating:
5.0

Uhaul as corporation I will never do business again with. Totally made me go 25 miles out of my way for a pickup when there are hundreds of trucks closer and I reserved this 2 weeks prior

David P. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
4.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

Great people work at this location.

John M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Rita D. 
Rating:
5.0

Customer did not leave a comment.

vincent H. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
2.0

We originally had a 24/7 truck share reservation set up for East Penn Self Storage on 4/21 @ 8am. We arrived at that location, the truck was there and ready, I followed the steps on the phone, and the transaction did not go through. I did not get an explaination why it didnt go through as I was with the exact truck, nor could I reach anyone who could explain why to me. So after I called we were re-routed to Plaza Hardware location, which didnt open until 9, where we were able to finally get the truck 1hr and 15minutes later. This cause a big disruption as we had movers schedule to help us load the truck prior to 9:30, and we were unable to use them for their services since the truck didnt arrive until after 9:30. The 24/7 truck share was unreliable and there was not enough client service assitance to explain or help with the situation.

Trent T. 
Rating:
5.0

I did have one problem. When I picked up the truck the tank was only 3/4 full. I used 1/4 tank of gas. Because I had to return it with a full tank, I paid for a 1/2 of a tank of gas but I only used a 1/4 tank. I should have only been charged for the 1/4 tank I used.

Joe Z. 
Rating:
5.0

Customer did not leave a comment.

Ronda H. 
Rating:
5.0

Customer did not leave a comment.

James A. F. 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

They did a great job.

kent I. 
Rating:
5.0

Very friendly and courteous. Have used this location before to rent a Uhaul and most definitely will use them again.

CHARLES S. 
Rating:
5.0

It was after hours. We did the online return which was way too time consuming. I can understand the picture of the odometer and fuel, but the rest were pretty stupid since the truck was going to be inspected anyway and the parking spot didn't matter. To much to do just to return the vehicle. After a long day of moving, you just want to drop the keys off and go home.

DOLORES E. 
Rating:
5.0

Customer did not leave a comment.

Larry O. 
Rating:
5.0

Quick and easy.

DOLORES E. 
Rating:
5.0

The Employees at the Plaza Hardware were wonderful! They made sure we understood all the terms of the rental, so easy to work with and treated me like a friend!

Wendy M. 
Rating:
5.0

Always a pleasure dealing with them.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
4.0

Customer did not leave a comment.

Sherry O. 
Rating:
5.0

Customer did not leave a comment.

Christina F. 
Rating:
5.0

Customer did not leave a comment.

Elijah Z. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

FATIHA O. 
Rating:
5.0

Very engaging, friendly, and efficient. Pleasure to deal with

Bradford G. 
Rating:
5.0

This is the second time I have rented from this place and both times the service has been excellent. I would highly recommend them.

Stephen N. 
Rating:
5.0

Trailer tire pressure was not checked and a tire was significantly under inflated. just an oversight but could have been an issue at highway speeds. Gentleman was excellent in service otherwise. He should have more opportunities for expanded Uhaul services!

Hugh H. 
Rating:
5.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Too much information (felt like it was an invasion of my privacy) was required to rent a trailer and I had already provided the same information prior to my arrival. It was a simple trailer and yet I felt like I was filing out an application for a home loan. I'm surprised I didn't have to put up one of my children as collateral just to rent the trailer. The process should be much easier and U-Haul should simplify the process so that it doesn't take so long to get it done.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

mark P. 
Rating:
5.0

Customer did not leave a comment.

Gloria K. 
Rating:
5.0

Nothing....very friendly and knowledgeable

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Barbara V. 
Rating:
5.0

Appreciate the help from Jeffrey

Alexander H. 
Rating:
5.0

None.

Nicole G. 
Rating:
5.0

Nothing they are awesome!

Betty K. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Pickup was easy and drop off even easier. Trailer was ready to roll and did the job. trailer was heavy duty and had plenty of tie downs. can't beat it.

Joseph G. 
Rating:
5.0

Excellent business!

Jacob S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top