Customer Reviews for Pleasant Street Auto Body & Repair Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pleasant Street Auto Body & Repair Inc

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Brendan M. on

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Took me an hour to leave the yard with my truck. The 25/7 concept is terrible. If you are in the service industry, hire staff to provide service

Amy D. on

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Customer did not leave a comment.

David W. on

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Britiany B. on

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This was the most negative customer service I have ever experienced. I will never use uhaul again. I will also be reporting the illegality of the business to the better business bureau promptly.

Donna G. on

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Stephen M. on

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Location had me waiting for an hour as they could not find the key to the truck on my college graduation.

David H. on

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Huel F. on

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Did not use dolly. Have my own. Why am I charged for dolly?

erica A. on

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Charged me for a cleaning fee when i moved a brand new couch

Donald W. on

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John C. on

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Rosary C. on

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Keep up the friendly service!

Hannah B. on

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Paul N. on

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Michelle B. on

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we dropped it off when they were closed... it was very easy

rex W. on

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The UHaul store was supposed to be open at 9:00 am. We had s truck reserved for 9:00 am. When we arrived, no one was there. After a few phone calls and over a half an hour, a friend from next door came to help. He said the person in charge had gone to pick up a trailer. It is always best to open at the time you are supposed to, especially if there is a truck is reserved at that time.

ryan W. on

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Customer did not leave a comment.

Christopher W. on

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They said they closed at 5. Went there at 430 and no one was there and all doors were locked. If you have store hours follow them. I could have saved a lot of hassle and money if they were actually there when they said they would be.

Adam C. on

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The location I rented from was poorly organized. The manager failed to check my return in for two days after I left the vehicle and I received calls from Uhaul main office looking to me to help them track down the whereabouts of their vehicle. After all that I am being charged for extra days and with damage to the vehicle that I did not cause. It's hard not to wonder who was using the Uhaul after I dropped it back off and how it got damaged.

yolandla G. on

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No staff in office either to pick up or drop off equipment. Some one always calls to ck on equipment return when it has already been returned. Recommend staff ck 1st if rental is back at lot before calling customer

CHARLES D. on

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The problem is that this was not my original pick up location; it is where i ended up after my reserved pick up location did not have the truck I reserved, The individuals I dealt with in person were pretty good. My overall experience with UHaul was terrible. Sold me insurance without my knowledge, Didn't have answers to my questions ob the phone and dropped my calls anyway, completely messed up my move and my friends schedule by having us chase around Western Mass for the truck I had reserved. Let me emphasize that the individual at this location was fine, he was patient and as helpful as he probably could be under the circumstances.