I was given no instructions on the process of using the app. There was very poor cell service at the location. The location didn't have anyone there to provide assistance. When I called uhaul for assistance, I was treated rudely. The windshield had a long Crack in it and the passenger side rear tire has a slow leak causing me additional expenditures putting air in the tire.
SEAN S
Customer Reviews for Pleasantville Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the worst experience of my life with u-haul. We bought our first home and were moving and arrived at the initial location and the truck was confirmed and guaranteed but not there. The previous customer reserved it until 11:00 and no one bothered to tell me. I then had to call customer service and talk to about 8 different people over the course of 2 hours. I was then directed to this location and it looked like something out of a horror movie. No one was around and I then had to call U-Haul two more times to get the lock box code. I will NEVER recommend U-Haul to anyone ever again.
Sarah RNothing!!! Amber was very helpful and professional.....she cleaned the snow off the van for me !!!!! Pleasantville Auto is great! When I returned the van there was a gentleman sitting inside the door of the shop who promptly caught the key for the van I rented. Nice van, worked great !!
TERESA B