Customer Reviews for Point Pleasant Beach Sunoco
(U-Haul Neighborhood Dealer)

94 reviews

224 Hawthorne Ave   Point Pleasant Beach, NJ 08742

(732) 477-7583

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 5/28/2022 - 5/31/2022: Closed

Services at this Location:

Contact Us

(732) 477-7583

224 Hawthorne Ave
Point Pleasant Beach, NJ 08742

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 5/28/2022 - 5/31/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

It was perfect. We did a drop off early and the Che out process online was easy. A great and fast experience!

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Ray was very helpful and friendly.

Eusun K. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Opened on the weekend, great customer service, quick pickup and return. Would definitely rent from this location again.

Steve K. 
Rating:
2.0

IThe location of pick up was changed the day before the pick up. The location wa snot as convenient as one originally chosen. It was not made clear where to go inside to get the keys to pick up the vehicle as it was just a dirt lot. Also the truck was difficult to back out of the parking spot with the other vehicles around it.

Phillie S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Always an easy, thorough process ~

Caryn B. 
Rating:
5.0

A pleasure working with the people at this location. This is my second time and I would definitely go back again.

pamela S. 
Rating:
1.0

Customer did not leave a comment.

Maxine Z. 
Rating:
5.0

The U-Haul experience was good, but I was shaken up at that location by their staff. The office was empty for a good 5 minutes when I arrived. Nobody at the desk or in the rooms behind the desk. I went searching for the attendant, and found him in the mechanic shop with the mechanic talking. The mechanic yelled and cursed at me, used harsh, vulgar and insulting language and ordered me to "get the fuck out of here". I was scared and insulted that I needed to have that experience while picking up a truck. I've never had that experience at any U-Haul Centers and I'm not happy to have had that negative experience at that location. I won't ever rent from that location again. I only went there because it was close. There are other locations in the area that has staff who will not treat your customers that way. I'll travel a bit further to avoid having that experience. I also have associations with Budget and Penske, so if I need to, I'll rent from them if I'm in that area again. It's unfortunate to encounter that. I'm a local contractor, and U-Haul is part of how I do business.

Jose T. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

I appreciated the weekly rate for tye mileage driven. The office manager was very kind.

Laura M. 
Rating:
5.0

Service provider was very nice and helpful

Steven C. 
Rating:
5.0

My experience was excellent, hard to improve on that. Shout out to Ray, had me on my way in just a few minutes, same when I returned, thank you.

Steven O. 
Rating:
3.0

Make sure the truck is clean, I had to spend 10minutes sweeping out pallet wood and trash from the truck being used for multidrop delivery including a page of the delivery route.

Scott J. 
Rating:
2.0

I reserved on line a van for a one way trip and when I showed up at the dealer the reservation was not in the system and I had to start from scratch- had to do a round trip and pay more - a horrible experience and almost completely ruined my move!

john S. 
Rating:
5.0

Everything was just perfect!

John M. 
Rating:
5.0

Maybe extra vehicles other than that a ten

milt J. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Was expecting to whole transaction with app, but when I arrived the equipment had not been allocated, so I needed to wait until the office opened. I'd be a little worried in renting Uhaul from this location if office was not open. Just a small suggestion - once the office was open the service was great. Thanks.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Miles H. 
Rating:
2.0

Customer did not leave a comment.

Lucas S. 
Rating:
4.0

Customer did not leave a comment.

George N. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

JADE L. 
Rating:
5.0

Terrific service at a very reasonable price. I recommend this facility without reservation

tony O. 
Rating:
5.0

Great customer service

DAVIDWAYNE T. 
Rating:
5.0

Customer did not leave a comment.

CASSIDY H. 
Rating:
5.0

The personnel at the Sunoco Station was very friendly and helpful. The site was very clean and inviting. The location was out of my district over an hour from my home to pick up the truck.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

All steps were conducted easily and professionally.

James C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE D. 
Rating:
3.0

Customer did not leave a comment.

scott A. 
Rating:
5.0

Representative was very helpful

Richard L. 
Rating:
5.0

Great customer service!! I highly recommend dealing with the point Pleasant sunoco!

sunshine I. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
3.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

GREG M. 
Rating:
5.0

Very courteous, helpful, customer service.. Very pleasant experience I would definitely go there again in the future

pamela S. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
4.0

I got the truck with no gas at all, figured it would be ready to go, waited for it to be cleaned of snow and than finally brought over to me, got a lousy $24 credit for gas

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

JURI L. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Very smooth and painless process.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

JURI L. 
Rating:
1.0

Customer did not leave a comment.

Wayne C. 
Rating:
3.0

I was still asked to provide my DL upon obtaining the keys for the truck even though I had already provided U Haul app with DL and Passport photos. The app said I didn't need too but the attendant. insisted.

James C. 
Rating:
3.0

Your questions are about the drop off/pick up and not about your customer service - which was awful. I ordered the truck three weeks in advance and the evening before pick up was informed that i had to go to a different location - 45 minutes away. In addition when I got there the location had no dollies and only four blankets when I had paid for two dollies and 24 blankets. We had to go to Lowes and make additional purchases. We will never use UHaul again

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Quick and very easy process.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Gentleman at the counter was super nice and very helpful, made this process so easy.

David C. 
Rating:
4.0

very satisfied

Terri N. 
Rating:
2.0

The truck was late causing a significant delay in our moving. No blankets and no dollies we available and I ordered them and the truck well in advance. We were supposed to pickup in Ocean Township but was changed in the last minute. I suppose the place is not at fault. U-Haul itself is a nightmare.

Rafael C. 
Rating:
5.0

Very friendly! Easy to rent and return! No hassles!

Leo S. 
Rating:
2.0

I was to pick up the van at 7:30 AM . Iwas not out of the place untill 7:55 Am

Wayne C. 
Rating:
5.0

Almost new vehicle in excellent condition. Very helpful and efficient check-in and was able to easily change the number of days the vehicle was rented due to last minute changes on my part. Would definitely recommend.

Holly G. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Clement E. 
Rating:
5.0

Very fast and friendly staff.

john W. 
Rating:
5.0

Customer did not leave a comment.

ETTORE V. 
Rating:
5.0

A wonderful cargo van renting experience! Highly recommend this location!

Veronica M. 
Rating:
1.0

I was charged twice. I completed online check in AND paid in advance. I went to my (new) location because my original reservation has nothing available. Check in at the point pleasant took about a half an hour and I was charged again ($76) - there were also no blankets and the truck was quite dirty inside. I need my original online payment refunded immediately.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Professional

Ed L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

My reservation was mixed up with another and while the at the pick up location was apologetic, it caused a lot of confusion. I was sent a text and an email that my reservation was cancelled and I had to go through on line chats to try and straighten it out. We were not sure until the morning of our move that we actually had a truck. This was inconvenient as we had people lined up to help us and we could not tell them definitely that the move was going to happen.

Monica D. 
Rating:
5.0

Customer did not leave a comment.

anthony D. 
Rating:
3.0

I was charged to clean a truck that I received in a dirty condition. The check oil light was on when I picked up the truck.

Salvatore M. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
4.0

Customer did not leave a comment.

Jose F. 
Rating:
3.0

I will recommend this location if someone can explain to me why my one day charge just to rent the Uhaul van- not including fuel costs, insurance, environmental costs, mileage- was $119.95 dollars and not $19.95

Linsay D. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

sorin T. 
Rating:
5.0

Customer did not leave a comment.

Fredrick W. 
Rating:
5.0

Ray did an Excellent Job of going over everything.. The Van Was Clean and Operated Well Thank You Perry R Biase

Perry B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

Ralph V. 
Rating:
5.0

Customer did not leave a comment.

lays R. 
Rating:
5.0

The whole experience was wonderful.

John G. 
Rating:
5.0

made it easy... will absolutely rent again from this location

Frank C. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
3.0

Customer did not leave a comment.

Josh W. 
No reviews have been submitted for this location.

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