The guy at this location signed me up for insurance I never asked for (I was not presented an option), more than doubled the mileage, and charged me for a second day. I have put in a dispute and it is pending but this is ridiculous.
NICHOLAS S
Customer Reviews for Point Pleasant Beach Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tail light and right rear turn signal not working
Christine CThe equipment was damaged and did lights did not operate consistently. Also, my unit was buried behind another and I had to pull the unit out to get to mine without any assistance.
SHARIF MThe equipment was damaged and did lights did not operate consistently. Also, my unit was buried behind another and I had to pull the unit out to get to mine without any assistance.
SHARIF MTail light and right rear turn signal not working
Christine CI did NOT order the $25 safety insurance and yet was charged by your website.
Scott WTrailer was not in condition also rear light not working left side works right side was dark also right signel not working got pulled over 2 times at night
Christian BI was charged incorrectly at pickup location and U-Haul did not take responsibility and refund me $25 for SafeMove which I never asked for. Attendant filled out form and actually signed it instead of me.
Louis VThe person in charge had us maneuver, the big truck back into a corner, which was not easy as there was very little room to manage the task. Then he went over and looked at it and took the keys. What he should’ve done is take the keys in the first place and brought it to where he wanted it.
CHARLES RI was charged incorrectly at pickup location and U-Haul did not take responsibility and refund me $25 for SafeMove which I never asked for. Attendant filled out form and actually signed it instead of me.
Louis VEXCEPTIONALLY CLEAN, OUTSTANDING CUSTOMER SERVICE, WILL DEFINITELY RENT FROM THIS LOCATION AGAIN!!! OUTSTANDING SERVICE!!!
Kenneth GThe representative was very helpful and patient.
Kevin CSo I had an unexpected insurance charge on my card for $45. I was never asked if I wanted it or wanted to waive it. I am fully insured so it was a waste of $45. The truck was great except there was no windshield washer fluid (or maybe the washers didn’t work. It was a nice day so not an issue, but it could have been bad if it was a sloppy day.
Thomas LThe vehicle should’ve been detailed better before it was released to me.
Gail SThe man who helped me was great! 10ft Truck road well and was very clean
Lorraine FOffice was a bit cramped. Personnel were helpful and knowledgeable. No waiting at all, which was good
George FThe gentleman was very helpful, since my original booking for the rental had to be transferred here.
EDUARDO GEverything went smoothly and cannot imagine a better experience.
JOHN CThe truck I had to sweep out the back from what appeared to be rubber and other black clumps. The dash was very dusty and the truck was not washed. Also I didn't have the equipment as ordered, no packing pads (2 dozen) and no appliance dolly for moving the refrigerator. The gentleman working with us was friendly and only offered the explanation of we only have what we have. Regarding the two day rental, I returned the truck that evening around 8:30pm. No one other than the gas attendant was there to receive the keys. I was charged for two days because the office didn't open till 9:00am the next day. bad experience and even though Hertz has higher tail gates they are a much better rental company. Their equipment is clean and they deliver what you contracted for, period.
Marcello bThe guy working behind the desk was absolutely miserable. It was 1 o’clock in the afternoon and he couldn’t rush us out the door fast enough to give us the keys before he ran back inside and lock the door. He did not explain which truck was ours or any guidance about it. I will never rent from this location again.
Kate SVery professional and pleasant to do business with , no stress at all , Awesome
Bill TVery happy with the process. It was fast and efficient.
Jeffrey BHire a new person. The gentleman was rude. This us the understatement of the year. Rude obnoxious lying cheating. Would not recommend to my worst enemy.
richard zEverything went very well. The truck was a very good truck very clean. The service from the manager was very good.
James BSuper convenient and easy!
Scott Mthe customer service is outstanding. Ray is a true professional.
sunshine iSeamless transaction no wait great equipment ty I do not mind paying when I get the service and product I expect kudos Mr Michael D SIRCHIO point pleasant Beach nj
Mike SMake it easier to reserve a truck. That’s a Corp thing not this location.
John SLowe the milage price. To expensive.
Roberto GThe representative who handled the pick up was rude and wouldn’t answer our questions. The inside of the truck was clean but it smelled funky.
Jennifer MCustomer service was excellent no improvement needed
John Mvery easy to check in and get uhaul
Ashley CI used the app and struggled with the lock for the key. It took 15-20 minutes to find the lock box, the lock was very old and rusty. The digits were difficult to align so the lock would open. By the time I got my key, I lost 20 minutes on my rental time. The gas station attendant was not very helpful either.
Steven Hthe best
Tim BExcellent service
RODRIGO CThey were very helpful and explained everything that I had questions about! Will rent from here again !
michael dIf you return it 1 to 3 hours late, do not charge an additional fee.
Kim GLow tire garage light was on. Also was charged for a 2 day rental. Vehicle picked up at 10AM returned 6PM the same day. Location processed return the next morning. Keys were handed to gas station attendant as per instruction by rental agent since office would be closed.
Dolores ZService was quick and courteous. Van was ready and I was on my way with very little wait time. The drop off was equally quick and convenient. Keep up what you are doing!!
Ken HEasy dropoff rep sent email receipt within an hour all good
Giovanni ZGreat customer service! The van was brand new and drove great!
sunshine iTruck I reserved was not there. Had no other truck available at the wall twp location. Was told to drive 30 minutes to find truck. Found truck at point pleasant beach Sunoco. Caused me unbelievable stress.
Shawn CJoe was extremely rude and not willing to help me with the app! The reason I decided to pick-up the truck at that location was because it was local! I can not recommend anyone renting a truck from this location!
Eric FVery quick service. Very nice Manager!
George JAll questions were answered & very clear, concise details provided made the expierience smooth. More than happy to do business with them again.....! Looking to do this monthly now with this location.
George JTurning the vehicle in on-line w/o the person I leased it from present was a bit confusing for a baby-boomer.
John HThe manager was very helpful.
Frank MMobile check out not user friendly… took 15 min to complete!!
Thomas MI was charged for a dolly, there was not dolly or any pads In the truck. Yet I was charged for them.
Andrew WSusan from the Tom’s river office was very helpful getting me into the lockbox.
William CVery nice people here. Will use again.
MarK LI wouldn’t recommend U-Haul to a friend. Highly disorganized, unprofessional, and immoral.
Richard MPrice and accuracy of fuel measurement
Cristina SPersonable and professional attendant at Point pleasant made this renatal easy.
Richard CThanks for the great service!
Kurt VVery Satisfied by everyone along the way.
Mark C