Customer Reviews for Point Pleasant Beach Sunoco
(U-Haul Neighborhood Dealer)

210 reviews

224 Hawthorne Ave   Point Pleasant Beach, NJ 08742

(732) 477-7583

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(732) 477-7583

224 Hawthorne Ave
Point Pleasant Beach, NJ 08742

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The equipment was damaged and did lights did not operate consistently. Also, my unit was buried behind another and I had to pull the unit out to get to mine without any assistance.

SHARIF M 
Rating:
4.0

Tail light and right rear turn signal not working

Christine C 
Rating:
4.0

Customer did not leave a comment.

ROBERT B 
Rating:
4.0

Customer did not leave a comment.

George B 
Rating:
5.0

I did NOT order the $25 safety insurance and yet was charged by your website.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Annamarie C 
Rating:
3.0

Trailer was not in condition also rear light not working left side works right side was dark also right signel not working got pulled over 2 times at night

Christian B 
Rating:
1.0

I was charged incorrectly at pickup location and U-Haul did not take responsibility and refund me $25 for SafeMove which I never asked for. Attendant filled out form and actually signed it instead of me.

Louis V 
Rating:
4.0

The person in charge had us maneuver, the big truck back into a corner, which was not easy as there was very little room to manage the task. Then he went over and looked at it and took the keys. What he should’ve done is take the keys in the first place and brought it to where he wanted it.

CHARLES R 
Rating:
1.0

I was charged incorrectly at pickup location and U-Haul did not take responsibility and refund me $25 for SafeMove which I never asked for. Attendant filled out form and actually signed it instead of me.

Louis V 
Rating:
4.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
5.0

Customer did not leave a comment.

LISA V 
Rating:
5.0

EXCEPTIONALLY CLEAN, OUTSTANDING CUSTOMER SERVICE, WILL DEFINITELY RENT FROM THIS LOCATION AGAIN!!! OUTSTANDING SERVICE!!!

Kenneth G 
Rating:
5.0

The representative was very helpful and patient.

Kevin C 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
3.0

So I had an unexpected insurance charge on my card for $45. I was never asked if I wanted it or wanted to waive it. I am fully insured so it was a waste of $45. The truck was great except there was no windshield washer fluid (or maybe the washers didn’t work. It was a nice day so not an issue, but it could have been bad if it was a sloppy day.

Thomas L 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER D 
Rating:
3.0

The vehicle should’ve been detailed better before it was released to me.

Gail S 
Rating:
5.0

The man who helped me was great! 10ft Truck road well and was very clean

Lorraine F 
Rating:
5.0

Customer did not leave a comment.

Nasir M 
Rating:
4.0

Office was a bit cramped. Personnel were helpful and knowledgeable. No waiting at all, which was good

George F 
Rating:
4.0

Customer did not leave a comment.

ROBERT H 
Rating:
3.0

The gentleman was very helpful, since my original booking for the rental had to be transferred here.

EDUARDO G 
Rating:
5.0

Everything went smoothly and cannot imagine a better experience.

JOHN C 
Rating:
1.0

The truck I had to sweep out the back from what appeared to be rubber and other black clumps. The dash was very dusty and the truck was not washed. Also I didn't have the equipment as ordered, no packing pads (2 dozen) and no appliance dolly for moving the refrigerator. The gentleman working with us was friendly and only offered the explanation of we only have what we have. Regarding the two day rental, I returned the truck that evening around 8:30pm. No one other than the gas attendant was there to receive the keys. I was charged for two days because the office didn't open till 9:00am the next day. bad experience and even though Hertz has higher tail gates they are a much better rental company. Their equipment is clean and they deliver what you contracted for, period.

Marcello b 
Rating:
1.0

The guy working behind the desk was absolutely miserable. It was 1 o’clock in the afternoon and he couldn’t rush us out the door fast enough to give us the keys before he ran back inside and lock the door. He did not explain which truck was ours or any guidance about it. I will never rent from this location again.

Kate S 
Rating:
5.0

Very professional and pleasant to do business with , no stress at all , Awesome

Bill T 
Rating:
5.0

Very happy with the process. It was fast and efficient.

Jeffrey B 
Rating:
1.0

Hire a new person. The gentleman was rude. This us the understatement of the year. Rude obnoxious lying cheating. Would not recommend to my worst enemy.

richard z 
Rating:
5.0

Customer did not leave a comment.

Joice P 
Rating:
5.0

Everything went very well. The truck was a very good truck very clean. The service from the manager was very good.

James B 
Rating:
5.0

Super convenient and easy!

Scott M 
Rating:
4.0

Customer did not leave a comment.

Santiago G 
Rating:
5.0

the customer service is outstanding. Ray is a true professional.

sunshine i 
Rating:
5.0

Seamless transaction no wait great equipment ty I do not mind paying when I get the service and product I expect kudos Mr Michael D SIRCHIO point pleasant Beach nj

Mike S 
Rating:
3.0

Customer did not leave a comment.

jesus c 
Rating:
3.0

Customer did not leave a comment.

Frances S 
Rating:
4.0

Make it easier to reserve a truck. That’s a Corp thing not this location.

John S 
Rating:
4.0

Lowe the milage price. To expensive.

Roberto G 
Rating:
1.0

The representative who handled the pick up was rude and wouldn’t answer our questions. The inside of the truck was clean but it smelled funky.

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Michael l 
Rating:
5.0

Customer service was excellent no improvement needed

John M 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

john c 
Rating:
5.0

Customer did not leave a comment.

TOM M 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
4.0

very easy to check in and get uhaul

Ashley C 
Rating:
3.0

I used the app and struggled with the lock for the key. It took 15-20 minutes to find the lock box, the lock was very old and rusty. The digits were difficult to align so the lock would open. By the time I got my key, I lost 20 minutes on my rental time. The gas station attendant was not very helpful either.

Steven H 
Rating:
5.0

Customer did not leave a comment.

Eileen S 
Rating:
5.0

the best

Tim B 
Rating:
5.0

Excellent service

RODRIGO C 
Rating:
5.0

Customer did not leave a comment.

john d 
Rating:
5.0

They were very helpful and explained everything that I had questions about! Will rent from here again !

michael d 
Rating:
5.0

Customer did not leave a comment.

charlene m 
Rating:
4.0

If you return it 1 to 3 hours late, do not charge an additional fee.

Kim G 
Rating:
5.0

Customer did not leave a comment.

Jennifer D 
Rating:
3.0

Customer did not leave a comment.

adam h 
Rating:
2.0

Low tire garage light was on. Also was charged for a 2 day rental. Vehicle picked up at 10AM returned 6PM the same day. Location processed return the next morning. Keys were handed to gas station attendant as per instruction by rental agent since office would be closed.

Dolores Z 
Rating:
5.0

Service was quick and courteous. Van was ready and I was on my way with very little wait time. The drop off was equally quick and convenient. Keep up what you are doing!!

Ken H 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

Customer did not leave a comment.

Frances P 
Rating:
4.0

Easy dropoff rep sent email receipt within an hour all good

Giovanni Z 
Rating:
4.0

Customer did not leave a comment.

Mary B 
Rating:
5.0

Customer did not leave a comment.

andrew l 
Rating:
5.0

Customer did not leave a comment.

Emmy C 
Rating:
3.0

Customer did not leave a comment.

Do J 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Great customer service! The van was brand new and drove great!

sunshine i 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
1.0

Truck I reserved was not there. Had no other truck available at the wall twp location. Was told to drive 30 minutes to find truck. Found truck at point pleasant beach Sunoco. Caused me unbelievable stress.

Shawn C 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
1.0

Joe was extremely rude and not willing to help me with the app! The reason I decided to pick-up the truck at that location was because it was local! I can not recommend anyone renting a truck from this location!

Eric F 
Rating:
5.0

Very quick service. Very nice Manager!

George J 
Rating:
5.0

All questions were answered & very clear, concise details provided made the expierience smooth. More than happy to do business with them again.....! Looking to do this monthly now with this location.

George J 
Rating:
1.0

Customer did not leave a comment.

Stephen D 
Rating:
4.0

Turning the vehicle in on-line w/o the person I leased it from present was a bit confusing for a baby-boomer.

John H 
Rating:
5.0

The manager was very helpful.

Frank M 
Rating:
3.0

Mobile check out not user friendly… took 15 min to complete!!

Thomas M 
Rating:
5.0

I was charged for a dolly, there was not dolly or any pads In the truck. Yet I was charged for them.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Felice F 
Rating:
3.0

Susan from the Tom’s river office was very helpful getting me into the lockbox.

William C 
Rating:
5.0

Customer did not leave a comment.

Austin P 
Rating:
3.0

Customer did not leave a comment.

Margaret G 
Rating:
5.0

Customer did not leave a comment.

Kevin D 
Rating:
5.0

Very nice people here. Will use again.

MarK L 
Rating:
5.0

I wouldn’t recommend U-Haul to a friend. Highly disorganized, unprofessional, and immoral.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Madison G 
Rating:
3.0

Price and accuracy of fuel measurement

Cristina S 
Rating:
3.0

Customer did not leave a comment.

David W 
Rating:
3.0

Personable and professional attendant at Point pleasant made this renatal easy.

Richard C 
Rating:
5.0

Thanks for the great service!

Kurt V 
Rating:
5.0

Customer did not leave a comment.

Kevin D 
Rating:
5.0

Customer did not leave a comment.

michael j 
Rating:
5.0

Very Satisfied by everyone along the way.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Trudi T 
Rating:
5.0

Customer did not leave a comment.

Arthur B 
Rating:
5.0

Being this the first time that I needed this type of vehicle in a long time. I was quite impressed at the ease with which I went through the steps required. The employee at the desk was extremely helpful. The price was unexpectedly low.

John E 
No reviews have been submitted for this location.
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